Installation guide

TROUBLE ON ONE TELEPHONE
Dialing
Symptom:
User hears dial tone but cannot dial out.
Possible Cause
Recommended Action
1. Voice terminal is restricted. 1.
If you have a feature cartridge, the voice
(This feature is available only
terminal may be intentionally restricted from
on certain feature cartridges.)
dialing outside numbers. Ask the system
administrator if the voice terminal should be
restricted. The administration manual that
came with the feature cartridge contains
instructions for placing or removing restrictions
on outward calls.
2.
Voice terminal is defective.
2.
If the voice terminal is not restricted:
a.
Switch the suspect voice terminal with a
voice terminal known to be working
properly.
b.
Try to dial out on the working voice
terminal.
c.
If you can dial out, the suspect voice
terminal is defective. Replace it.
User cannot program alternate long-distance or other computer-based services on
Symptom:
Outside Auto Dial buttons. (This feature is available only if the system. has a
feature cartridge.)
Possible Cause Recommended Action
Storage capacity of Outside Auto
A maximum of 16 digits or characters can be stored
Dial feature has been exceeded. on an Outside Auto Dial button. Hold(Pause),
Drop(Stop), or Recall (or Transfer for Touch-
Tone Enable, a feature available only on some
feature cartridges) counts as a digit. Program the
long distance or other computer-based service
access and code numbers onto one button. Then
program the numbers you want to call using those
services onto other Outside Auto Dial buttons. To
dial out, touch the access number button and wait
for the computer tone to sound over the voice
terminal speaker, then touch the next button.
If a number sequence requires a time interval as a
“wait for dial tone,” touch Hold(Pause) or
Drop(Stop), or split the number sequence at that
point.
A2-3