MERLIN Service and Maintenance Manual: Models 206, 410, and 820 518-600-012IS Comcode 103973152 Issue 1 February 1985
TM MERLIN COMMUNICATIONS SYSTEM SERVICE AND MAINTENANCE MANUAL: MODELS 206, 410, AND 820
Table of Contents Page Introduction 1 Functional Overview 3 Isolating and Correcting Troubles 21 A. Trouble on One Telephone 1. 2. 3. 4. 5. 6. 7. Ringing Dialing Hearing Lights Features Accessories Miscellaneous A1-1 A2-1 A3-1 A4-1 A5-1 A6-1 A7-1 B. Trouble on Several Telephones 1. 2. 3. 4. 5. 6. 7. 8.
Introduction Even the magic of the MERLIN™ communications system sometimes fails. The problem may be a user error, installation problem, or faulty component. Usually you can correct the problem on the spot without returning any equipment for maintenance exchange. The Service and Maintenance Manual: Models 206, 410, and 820 is intended for use by both the customer and the service technicians.
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Functional Overview This section describes the components of the MERLIN communications system and explains how they fit together in a typical installation. Normally, MERLIN system installations will include most of the major components shown on page 4. Additional equipment may be attached to the MERLIN system to provide expanded features and services. See pages 15 to 19 for information about optional voice terminal accessories and control unit accessories.
MAJOR SYSTEM COMPONENTS 1. Control unit: The control unit is the heart of the MERLIN system. It provides the power and intelligence for all voice terminals as well as the connection between voice terminals and outside lines. Program memory for the MERLIN system resides in the control unit. The model number of the control unit determines its capacity: ● Model 206 control unit has a capacity of 2 outside lines and 6 voice terminals.
4 . Modular jack: Each voice terminal wiring run from the jack field terminates in a modular jack at the voice terminal location. Every voice terminal has a separate modular jack. 5 . Voice terminal (MERLIN system telephone): The voice terminal provides basic telephone functions as well as access to the advanced feature software residing in the control unit. MERLIN system voice terminals may be installed in a near-by building by using Outdoor Wiring Protection Units.
CONTROL UNIT The control unit provides power for most voice terminals and accessories. All outside lines and all voice terminals and telephones connect to the control unit, which contains the microprocessor and memory for all the advanced features available with the MERLIN communications system. NOTE: Page 7 explains in greater detail the physical features of the Models 206 and 410 control units.
Physical Features of the Model 206 and 410 Control Units (Model 410 is pictured) 2 3 4 5 6 7 8 1 9 1. Voice Terminals jacks: Jacks labeled 0 through 5 (Model 206) or 10 through 19 (Model 410) accommodate MERLIN system voice terminals. 2. Warning light (red): Comes on momentarily when the ac power cord is first plugged in. If the warning light remains on, it can also indicate trouble. 3. Power light (green): Remains on to indicate that the ac cord is plugged in. 4.
Model 820 Control Unit Behind the removable front panel of the Model 820 control unit is one line/voice terminal module that accommodates 2 outside lines and 5 voice terminals. The Model 820 control unit can accommodate up to four line/voice terminal modules for a maximum of 8 outside line jacks and 20 voice terminal jacks (for more information on available types of modules, see page 12). Positions reserved for additional modules have protective plastic covers.
1. Tel. Co. Lines jacks: Jacks labeled A and B on the 2-Line/5-Voice Terminal Module shipped with the control unit provide connections for outside lines. 2. Voice Terminals jacks: Jacks labeled 10 through 14 on the 2-Line/5-Voice Terminal Module shipped with the control unit provide connections for MERLIN system voice terminals. 3. AC power cord connector 4. On/Off power switch 5.
TYPE I CARTRIDGES: FEATURE PACKAGES A Type I cartridge occupies the top slot on the right side of the control unit. This cartridge contains all the programming for the custom features of the MERLIN system. (Without this cartridge, the system has standard features only.) The individual voice terminal has no memory or programming capabilities itself. A voice terminal, when connected to the MERLIN system, can be programmed to perform specific functions.
TYPE II CARTRIDGES: AUDIO OPTIONS A Type II cartridge provides connections for such features as Loudspeaker Paging, Background Music, and Music-on-Hold. It is installed in the second slot on the right side of the control unit. Pictured below is the Music-on-Hold/Paging Cartridge. A Music-on-Hold Type II cartridge with only the Music-on-Hold feature is also available; this cartridge has only the M1 and M2 terminals and the Music-on-Hold volume control.
TYPE III CARTRIDGES: LINE-ASSOCIATED OPTIONS A Type III cartridge provides line-associated options. It is installed in the third or last slot on the right side of the control unit. Pictured below is the Extra Alert/2-Line Power Transfer Type III cartridge. Power Fail Lines jacks: Connect two basic Touch-Tone or rotary telephones for automatic backup service in the event of a commercial power failure. Extra Alert jack: Connects a loud bell or horn for noisy or remote locations.
OFF-PREMISES TELEPHONE INTERFACE TYPE C (Optional) The Off-Premises Telephone Interface is optional. This unit connects off-premises telephones to the MERLIN communications system, making the advanced features available to the offpremises user. The unit can be mounted on the wall or placed near the control unit. Power is supplied directly through the voice terminal module jack connection described below. There must be a Type I cartridge in the control unit for this interface to operate.
VOICE TERMINALS Several types of voice terminals may be connected to Models 206, 410, and 820. They are distinguished from one another by the number of silver membrane buttons above and to the right of the dial pad. These buttons give access to lines and features; most buttons are programmable. The operation of each voice terminal can be customized by programming different features to these buttons. (The individual voice terminal has no memory or programming capabilities by itself, however.
OPTIONAL EQUIPMENT In addition to the essential components of the MERLIN communications system, several different accessories may be connected to voice terminals or the control unit. Optional Voice Terminal Accessories Hands-Free Units, Headset Adapters, and Manual Multipurpose Adapters can be connected directly to the underside of the voice terminal as illustrated below. An externally connected Voice Terminal Power Supply can also be added.
Headset Adapter The Headset Adapter makes it possible to use a headset with a 10-button or 34-button voice terminal. Headset light: Goes on when headset is in use. On/Quiet switch: Turns adapter sound on; when held down, provides “mute” function. Off switch: Turns adapter sound off. Jack: Connects headset equipped with 2-prong plug. Front and Top Jack: Connects voice terminal accessory cord to “Other” jack on voice terminal. Jack: Connects headset equipped with modular plug.
Manual Multipurpose Adapter The Manual Multipurpose Adapter (illustrated below) permits these devices to be connected to a voice terminal: ● Modems and data terminals with built-in modems. (An extra telephone is not needed with an AT&T 212A-type modem with a special cable. Automatic answering modems cannot be used.) ● Basic Touch-Tone or rotary telephones. ● Speakerphones and conference phones. ● Touch-Tone automatic dialers. ● Cordless telephones. ● Facsimile machines.
Control Unit Accessories Some optional accessories connect directly to the control unit to give the MERLIN system additional capabilities. Extra Alerts Extra alerts such as horns and bells provide signaling in large, open areas (for example, warehouses and parking lots) and especially noisy environments. Extra alerts connect either directly to the Services Module on the control unit or by the Extra Alert Switch.
Auxiliary Power Unit (Model 820 only) The Auxiliary Power Unit connects to the Model 820 control unit to provide the extra power necessary in systems with many accessories or 34-button deluxe voice terminals. Follow these steps to see if the system requires an Auxiliary Power Unit. 1. Count how many voice terminals are connected to the control unit. Do not count 34button deluxe voice terminals or voice terminals that have a Voice Terminal Power supply. 2.
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Isolating and Correcting Troubles To isolate and correct a trouble: FIRST: Determine if more than one voice terminal or basic Touch-Tone or rotary telephone is experiencing the trouble. SECOND: If the trouble appears on only one voice terminal or telephone, find the symptom in the list below titled “A. Trouble on One Telephone.” The list includes examples of problems categorized under each symptom. Turn to the tab divider for the symptom and follow the procedures for your specific problem.
TROUBLE ON ONE TELEPHONE Ringing Symptoms A line rings but no caller is on the line A1-3 10-button voice terminals exhibit peculiar ringing and/or extra lights are lit A1-3 Voice terminal rings constantly, whether on or off hook A1-4 Voice terminal does not ring when a call is transferred to it A1-5 Off-premises telephone rings after user hangs up A1-5 Voice terminal does not ring on incoming outside calls A1-6 NOTE: Use this section only if you have isolated the problem to one voice terminal or
A1-2
TROUBLE ON ONE TELEPHONE Ringing Symptom: A line rings but no caller is on the line. (The user attempts to answer a call but loses it and receives dial tone on a different line.) Possible Cause Recommended Action User rocked the handset while lifting it. Rocking the handset causes the voice terminal to go off hook, on hook, then off hook again. Instruct the user to lift the handset without rocking it to either side.
TROUBLE ON ONE TELEPHONE Ringing Symptom: A1-4 Voice terminal rings constantly, whether on or off hook. Possible Cause Recommended Action 1. Voice terminal T/P switch is not in center position. 1. Make sure the T/P switch is in the center position. 2. Voice terminal is defective. 2. When the ringing occurs only on incoming calls and continues even when the user picks up the handset, the switchhook may be sticking. If it is, replace the voice terminal.
TROUBLE ON ONE TELEPHONE Ringing Symptom: Voice terminal does not ring when a call is transferred to it. (The Transfer feature is available only if the system has a feature cartridge.) Possible Cause Recommended Action Do Not Disturb feature is activated. If the green light is on by a Do Not Disturb button, touch the button to deactivate the feature. Do Not Disturb may be programmed on a button without lights beside it, a mislabeled button, or an unlabeled button.
TROUBLE ON ONE TELEPHONE Ringing Symptom: Voice terminal does not ring on incoming outside calls on one or more lines Possible Cause Recommended Action 1. Volume control setting is too low. 1. Slide volume control to a higher position and test by making a call to one of the user’s outside lines from another voice terminal. 2. User programming of line ringing options is incorrect (applies only if the system has a feature cartridge). 2. See if voice terminal is programmed for “no ring.” a.
TROUBLE ON ONE TELEPHONE Ringing 3. Do Not Disturb feature is activated (applies only if the system has a feature cartridge). 3. If the green light is on by a Do Not Disturb button, touch the button to deactivate the feature. Do Not Disturb may be programmed on a button without lights beside it, a mislabeled button, or an unlabeled button. To make sure Do Not Disturb is deactivated in these cases, program the feature on a button with lights. This removes the feature from its previous position.
TROUBLE ON ONE TELEPHONE Dialing Symptoms User hears dial tone but cannot dial out A2-3 User cannot program alternate long-distance or other computer-based services on Outside Auto Dial buttons A2-3 User lifts handset and does not hear dial tone A2-4 When trying to access Centrex, PBX, or custom calling features, dialing # and a 2-digit feature code does not work A2-5 User with off-premises telephone hears intercom dial tone but cannot place an outside call A2-5 Off-premises telephone has no dial
A2-2
TROUBLE ON ONE TELEPHONE Dialing Symptom: User hears dial tone but cannot dial out. Possible Cause Recommended Action 1. Voice terminal is restricted. (This feature is available only on certain feature cartridges.) 1. If you have a feature cartridge, the voice terminal may be intentionally restricted from dialing outside numbers. Ask the system administrator if the voice terminal should be restricted.
TROUBLE ON ONE TELEPHONE Dialing Symptom: User lifts handset and does not hear dial tone. Possible Cause Recommended Action 1. Voice terminal incompletely outward call restricted (applies only if the system has a feature cartridge). 1. If you have a feature cartridge, the voice terminal may be intentionally restricted from making outside calls. If the system administrator wants the voice terminal unrestricted, follow the procedures in the administration manual that came with the feature cartridge. 2.
TROUBLE ON ONE TELEPHONE Dialing When trying to access Centrex, PBX, or custom calling features, dialing # and a Symptom: 2-digit feature code does not work. (This feature is available only on feature cartridge with the Speed Dialing feature.) Possible Cause Recommended Action Dialing # and a 2-digit code is reserved for speed dialing numbers. To access a Centrex, PBX, or custom calling feature, dial ## then the feature code.
TROUBLE ON ONE TELEPHONE Dialing Symptom: Off-premises telephone has no dial tone and cannot receive calls. Possible Cause Recommended Action 1 . Voice terminal jack in the control unit is faulty. 1. Test the jack by plugging a MERLIN system voice terminal into the jack. 2 . Wiring between the offpremises telephone and control unit is faulty. 2. Make sure wiring is not damaged and connectors are plugged in securely between these points: 3 . Local telephone company line is faulty. 3.
TROUBLE ON ONE TELEPHONE Hearing Symptoms User in a noisy room has trouble hearing outside or intercom calls A3-3 User hears excessive breath noises from himself or herself A3-3 User with off-premises telephone has trouble hearing A3-4 Outside caller intermittently has trouble hearing a user A3-5 NOTE: Use this section only if you have isolated the problem to one voice terminal or telephone (in other words, it is not a systemwide problem).
A3-2
TROUBLE ON ONE TELEPHONE Hearing Symptom: User in a noisy room has trouble hearing outside or intercom calls. Possible Cause Recommended Action 1 . User is holding the handset too near his or her mouth. 1. Instruct the user to hold the handset farther from his or her mouth. 2 . User may need a Push-toListen Handset. 2. The user may need a Push-to-Listen Handset (R8-type). it is designed for environments with a noise level of 80 decibels or more.
TROUBLE ON ONE TELEPHONE Hearing Symptom: User with off-premises telephone has trouble hearing. A3-4 Possible Cause Recommended Action 1. Off-premises telephone may be defective. 1. Switch the suspect off-premises telephone with a basic Touch-Tone or rotary telephone known to be working properly. Place an outside call. If you can hear clearly, replace the suspect off-premises telephone. 2. Off-Premises Telephone Interface may be defective. 2.
TROUBLE ON ONE TELEPHONE Hearing Symptom: Outside caller intermittently has trouble hearing a user. Possible Cause Recommended Action Radio-frequency interference (RFI) is occurring. Certain early production voice terminals may be susceptible to high RFI levels. Voice terminals manufactured beginning April 1983 have improved RFI immunity. If a radio transmitter is in the area, replace early production voice terminals with later vintage models.
TROUBLE ON ONE TELEPHONE Light Symptoms Voice terminal behaves abnormally in the test mode (T setting of T/P switch) A4-3 NOTE: Use this section only if you have isolated the problem to one voice terminal or telephone (in other words, it is not a systemwide problem).
A4-2
TROUBLE ON ONE TELEPHONE Lights Symptom: Voice terminal behaves abnormally in the test mode (T setting of T/P switch). Normally, when a voice terminal is in the test mode, the red and green lights flash alternately and a tone sounds regularly. Possible Cause Recommended Action 1. 1. Modular jack for the voice terminal is miswired. Make sure the wires from the cable are terminated in the modular jack in this order from left to right: 1. White-blue 2. Blue 3. White-orange 4. Orange 5. White-green 6.
TROUBLE ON ONE TELEPHONE Lights 4. Control unit is defective. 4. Make sure all cords are labeled before unplugging them from the control unit. Unplug the voice terminal extension cord or jumper cord from the control unit. Plug the cord into a different Voice Terminals jack on the control unit. See if the voice terminal operates normally in the test mode. If it does, the control unit probably will require repair.
TROUBLE ON ONE TELEPHONE Feature Symptoms Voice terminal speaker squeals when user hangs up handset A5-3 User can dial out normally from dial pad but Outside Auto Dial button does not work A5-3 User attempts to retrieve a held call and loses it A5-4 A call cannot be conferenced A5-4 Toll call restricted voice terminal is unable to make a local call A5-5 Administrator cannot restrict outside calls at a voice terminal or basic telephone A5-6 Intercom calls to a 5- or 10-button voice terminal get a
A5-2
TROUBLE ON ONE TELEPHONE Features Symptom: Voice terminal speaker squeals when user hangs up handset (applies only if the system has a feature cartridge). Possible Cause Recommended Action The speaker is on and sets up a feedback path with the handset microphone. Instruct the user to turn the speaker off before hanging up the handset. Lowering the volume control setting will also help.
TROUBLE ON ONE TELEPHONE Features Symptom: Possible Cause Recommended Action User rocked the handset while lifting it. Rocking the handset causes the voice terminal to go off hook, on hook, and then off hook again. Instruct the user to lift the handset without rocking it to either side. Symptom: A5-4 User attempts to retrieve a held call and loses it. A call cannot be conferenced (applies only if the system has feature cartridge). Possible Cause Recommended Action 1.
TROUBLE ON ONE TELEPHONE Features Symptom: Toll call restricted voice terminal is unable to make a local call. Possible Cause Recommended Action 1. Toll Prefix/Area Code switch on the control unit may be in wrong position. (This applies only to Model 820.) 1. 2. Toll call restriction may be misadministered. 2. Set the switch to Toll Prefix if you must dial 0 or 1 before you dial an area code. Set the switch to Area Code if you begin with the area code when you dial a long distance number.
TROUBLE ON ONE TELEPHONE Features Symptom: Administrator cannot restrict outside calls at a voice terminal. A5-6 Possible Cause Recommended Action 1. Toll Prefix/Area Code switch may be in wrong position. (This applies only to Model 820.) 1. 2. Toll call restriction may be misadministered. 2. Refer to the administration manual that came with the feature cartridge for programming instructions. 3. A basic Touch-Tone or rotary telephone may be connected to a Multipurpose Adapter. 3.
TROUBLE ON ONE TELEPHONE Features Symptom: Intercom calls to a 5- or 10-button voice terminal get a busy signal but the user is not on another line. Outside calls do not ring on the voice terminal either. Possible Cause Recommended Action The Do Not Disturb feature is activated. If the green light is on by a Do Not Disturb button, touch the button to deactivate the feature. Do Not Disturb may be programmed on a button without lights beside it, a mislabeled button, or an unlabeled button.
TROUBLE ON ONE TELEPHONE Features Voice terminal more than 200 feet from a Model 206 control unit does not operate properly. Some of the specific symptoms are: ● Lights do not flash alternately in test mode. ● Buttons click when pressed but do not respond. ● Intercom calls from other users receive a busy signal even when the voice terminal is idle. Symptom: Possible Cause Recommended Action Circuitry in early control units limits voice terminal distance from the control unit to less than 200 feet.
TROUBLE ON ONE TELEPHONE Features Symptom: User with an off-premesis telephone drops the first outside call while attempting to conference a second outside call. Possible Cause Recommended Action The user has put the first call on hold before dialing the second call. Instruct the user to follow this procedure when conferencing calls: a. Place first call. b. Announce call. c. Press switchhook down firmly and then release it. Intercorn dial tone will indicate the call is on hold. d. Announce call.
TROUBLE ON ONE TELEPHONE Accessory Symptoms Lights behave abnormally on a 34-button voice terminal with Hands-Free Unit A6-3 NOTE: Use this section only if you have isolated the problem to one voice terminal or telephone (in other words, it is not a systemwide problem).
A6-2
TROUBLE ON ONE TELEPHONE Accessories behave abnormally on a 34-button deluxe voice terminal with Hands-Free Symptom: Lights Unit. This may occur at system installation or after a power failure. Possible Cause Recommended Action Too much start-up load is being placed on the control unit. Add a Voice Terminal Power Supply, or, each time the power fails or the control unit is reset, do the following: a. Unplug the HFU. b. Unplug the control unit ac power cord, then plug it in again.
TROUBLE ON ONE TELEPHONE Miscellaneous Symptoms Outside lines added to the system do not appear at the attendant position A7-3 Outside lines taken away from the system still appear at the attendant position A7-3 A voice terminal or voice terminal accessory suddenly fails A7-4 NOTE: Use this section only if you have isolated the problem to one voice terminal or telephone (in other words, it is not a systemwide problem).
A7-2
TROUBLE ON ONE TELEPHONE Miscellaneous Symptom: Outside lines added to the system do not appear at the attendant position (applies only to systems with certain feature cartridges). Possible Cause Recommended Action The lines added to the system were not administered to the system. Refer to the administration manual that came with the feature cartridge for instructions on administering these lines to the system.
TROUBLE ON ONE TELEPHONE Miscellaneous Symptom: A voice terminal or voice terminal accessory suddenly fails. Possible Cause Recommended Action A surge of static electricity occurred. If new carpeting is causing the static electricity, spray the area with an antistatic spray. Make sure the control unit is connected to a thirdwire (green-wire) ground.
TROUBLE ON SEVERAL TELEPHONES Ringing Symptoms A particular outside line does not ring B1-3 Voice terminals have a peculiar ring, lights flash randomly, and users often hear clicks through the handset B1-5 B1-1
B1-2
TROUBLE ON SEVERAL TELEPHONES Ringing Symptom: A particular outside line does not ring. Other lines do ring. Possible Cause 1. Wiring between the network interface and control unit is faulty. Recommended Action 1. See if dial tone is present on the line that does not ring. If not, make sure wiring between network interface and control unit is not damaged. Make sure connectors are plugged in securely. 2. Local telephone company line is faulty. 2.
TROUBLE ON SEVERAL TELEPHONES Ringing 3. Control unit is defective. 3. Make sure all cords are labeled before unplugging them from the control unit. At the control unit, unplug the line cord for the line with trouble. Plug the line cord for another outside line into that jack. See if the outside line will ring. If it will not, the control unit probably requires repair. If the system is a Model 820, the Line Module may be defective. 4. Line buttons are mislabeled. 4.
TROUBLE ON SEVERAL TELEPHONES Ringing terminals have a peculiar ring, lights flash randomly, and users often hear Symptom: Voice clicks through the handset. Possible Cause Recommended Action Feature cartridge was plugged in with ac power on. Unplug the ac power cord, remove and reinsert the feature cartridge, and plug in the ac power cord.
TROUBLE ON SEVERAL TELEPHONES Dialing Symptoms Dial tone is not present on a particular line but is heard on other lines B2-3 Dial tone is present on all lines, but users cannot dial out on all lines B2-4 B2-1
B2-2
TROUBLE ON SEVERAL TELEPHONES Dialing Symptom: Dial tone is not present on a particular line but is heard on other lines. Possible Cause Recommended Action 1. 1. Verify local telephone company line operation by plugging in a basic telephone at the network interface or jack field line jack. Local telephone company line is faulty. If dial tone is not present, arrange for the local telephone company to repair the line. 2. Wiring between the network interface and the control unit is faulty. 2.
TROUBLE ON SEVERAL TELEPHONES Dialing Symptom: Dial tone is present on all lines, but users cannot dial out on all lines. B2-4 Possible Cause Recommended Action 1. The Tone/Pulse option for outside lines may be misadministered. 1. Set the Tone/Pulse switch on the control unit to Tone for Touch-Tone dialing service or Pulse for rotary service. 2. If the red Warning light on the control unit is on, the control unit may need to be reset. 2. Unplug the control unit.
TROUBLE ON SEVERAL TELEPHONES Hearing Symptoms Users cannot hear outside party clearly B3-3 B3-1
B3-2
TROUBLE ON SEVERAL TELEPHONES Hearing Symptom: Users cannot hear outside party clearly. Possible Cause Recommended Action 1. Local telephone company line is faulty. 1 . Verify voice quality on local telephone company line by plugging in a basic TouchTone or rotary telephone at the network interface or jack field line jack. If voice quality is unacceptable, contact the local telephone company. 2. Users need special handsets. 2 .
TROUBLE ON SEVERAL TELEPHONES Light Symptoms Voice terminal lights are dim, especially when the voice terminal T/P switch is in the T position (Model 820 only) B4-3 Voice terminal red and green lights do not flash alternately in test mode B4-4 Control unit red Warning light flutters and feature catridge is in place Users cannot place or receive calls B4-4 B4-1
B4-2
TROUBLE ON SEVERAL TELEPHONES Lights Voice terminal lights are dim, especially when the voice terminal T/P switch is in Symptom: the T position (Model 820 only). Possible Cause Recommended Action The control unit is not supplying enough power. You may need an Auxiliary Power Unit or a Voice Terminal Power Supply. To supply more power to 34-button deluxe voice terminals, use Voice Terminal Power Supplies. Follow these steps to see if the system requires an Auxiliary Power Unit: 1.
TROUBLE ON SEVERAL TELEPHONES Lights Symptom: Voice terminal red and green lights do not flash alternately in the test mode (T setting of T/P switch). Possible Cause Recommended Action 1. The red Warning light on the control unit may be on. 1. Reset the control unit by unplugging the ac power cord then plugging it in again. 2. Control unit is defective. 2. If the problem persists, the control unit probably needs repair. unit red Warning light flutters and feature cartridge is in place.
TROUBLE ON SEVERAL TELEPHONES Feature Symptoms User cannot pick up a call transferred from another user B5-3 Last Number Redial and Saved Number Redial features do not work on a MERLIN system operating behind a PBX B5-3 Outside Auto Dial feature does not work B5-4 B5-1
B5-2
TROUBLE ON SEVERAL TELEPHONES Features Symptom: User cannot pick up a call transferred from another user (applies only if the system has a feature cartridge). Possible Cause Recommended Action 1. 1. Check Do Not Disturb feature: The Do Not Disturb feature may be activated on the voice terminal to which the call is directed. If the green light is on by a Do Not Disturb button, touch the button to deactivate the feature.
TROUBLE ON SEVERAL TELEPHONES Features Symptom: Outside Auto Dial feature does not work (applies only if the system has a feature cartridge). Possible Cause B5-4 Recommended Action 1. The tone/pulse option has been misadministered. (In this case, users cannot dial out at all, even from the dial pad.) 1. Make sure the Tone/Pulse switch at the control unit is set to Tone for Touch-Tone Service or Pulse for rotary service. (Pulse always works, even for lines with Touch-Tone service.) 2.
TROUBLE ON SEVERAL TELEPHONES Accessory Symptoms Music-on-Hold, Background Music, and/or Loudspeaker Paging are too loud or too soft B6-3 B6-1
B6-2
TROUBLE ON SEVERAL TELEPHONES Accessories Symptom: Music-on-Hold, Background Music, and/or Loudspeaker Paging are too loud or too soft. Possible Cause Recommended Action One or more of the following may need adjustment: Follow the instructions for the numbered step that applies to your music and/or paging accessories.
TROUBLE ON SEVERAL TELEPHONES Accessories 3. 4. 5. B6-4 If you have Music-on-Hold but no Background Music: a. Turn the Background Music volume control on the cartridge fully counterclockwise (off). b. Turn the Music-on-Hold volume control fully counterclockwise, then clockwise until the music volume (as heard through a voice terminal) is acceptable. If you have Background Music but no Music-on-Hold: a. Turn the Music-on-Hold volume control fully counterclockwise (off). b.
TROUBLE ON SEVERAL TELEPHONES Entire System Down Symptoms Entire system is down. Red and green lights on control unit are not lit.
B7-2
TROUBLE ON SEVERAL TELEPHONES Entire System Down Symptom: Entire system is down. Red and green lights on control unit are not lit. System is totally inoperative. Possible Cause Recommended Action 1. 1. Make sure the control unit is not connected to an outlet controlled by a switch. Check the connections between the contol unit, an Auxiliary Power Unit (may be present with Model 820), and the ac outlet. There is no ac power. AC power hookup 2. Outlet is defective. 2.
TROUBLE ON SEVERAL TELEPHONES Entire System Down Symptom: B7-4 Green Power light on the control unit is off, but there is no power failure. Possible Cause Recommended Action 1. One or more cartridges are inserted improperly. 1. Unplug the control unit ac power cord. Remove and securely replace each cartridge. Reconnect the control unit power cord. 2. Control unit is defective. 2. If the green Power light remains off, replace the control unit.
TROUBLE ON SEVERAL TELEPHONES Miscellaneous Symptoms An outside call is dropped during conversation B8-3 MERLIN system interferes with television reception B8-4 B8-1
B8-2
TROUBLE ON SEVERAL TELEPHONES Miscellaneous Symptom: An outside call is dropped during conversation. Possible Cause Recommended Action 1. A user made an error. 1. Another user may have joined the call and touched Recall. Instruct the user to redial the call. 2. Communications system is not well grounded. 2. Calls may be dropped if the communications system is not connected to a good building ground via the ac outlet. Verify that the system is connected to a good third-wire (green wire) ground.
TROUBLE ON SEVERAL TELEPHONES Miscellaneous Symptom: B8-4 MERLIN system interferes with television reception. Possible Cause Recommended Action Control unit is too close to the television. Follow these steps to improve television reception: a. Reorient the television antenna. b. Plug the control unit and the television receiver into different outlets so they are on different branch circuits. The control unit should be connected to a good third-wire (green wire) ground. c.
Customer Instruction Booklets CIB 2852: (7302 H01) 5-Button Voice Terminal (3160) CIB 2853: (7303 H01) 10-Button Voice Terminal (3161) CIB 2854: (10A) 5- and 10-Button Voice Terminal Fixed Desk Stand (32004) CIB 2855: (11A) 10-Button Voice Terminal Adjustable Desk Stand (32002) CIB 2856: (201A) 10-Button Voice Terminal Wall Mount (32001) CIB 2858: (103A) Customer-Installable Jack (32601) CIB 2859: (742D) Connecting Block CIB 2860: (700A8) Modular Plug CIB 2861: (451A) Modular Extension Adap
CIB 2852 (7302 H01) 5-BUTTON VOICE TERMINAL (3160) The 5-Button Voice Terminal provides access to intercom and outside lines, and to programmable and other button features shown in Figure 1 which may be provided in your communications system. INDICATOR LIGHTS 4. Mount the voice terminal on the desk stand or wall mount. 5. To convert the 5-Button Voice Terminal from a desk terminal to a wall-mounted terminal, follow the instructions packed with the wall mount (CIB 2885).
CIB 2853 (7303 H01) 10-BUTTON VOICE TERMINAL (3161) The 10-Button Voice Terminal provides access to intercom and outside lines, and to programmable and other button features shown in Figure 1 which may be provided in your communications system. INDICATOR LIGHTS HANDSET HANDSET REMOVE TO PLUG IN HANDS– FREE UNIT OR OTHER ACCESSORY 'LINE' JACK 'OTHER' JACK Speaker/Ring Volume Control The volume control is located on the left side of the voice terminal (see Figure 3).
CIB 2854 (10A) 5- AND 10-BUTTON VOICE TERMINAL FIXED DESK STAND (32004) This stand is a fixed mounting base for the 7103, 7302, and 7303 Voice Terminals. REMOVAL INSTRUCTIONS 1. Turn the voice terminal over. INSTALLATION INSTRUCTIONS 1. 2. 3. Set the handset to one side and turn the voice terminal over. Position the stand on the back of the voice terminal so that the stand’s mounting slots fit just below the mounting tabs of the voice terminal (see Figure 1). 2.
CIB 2855 (11A) 10-BUTTON VOICE TERMINAL ADJUSTABLE DESK STAND (32002) This desk stand is an adjustable mounting base for the 7103 and 7303 Voice Terminals and provides three angular positions: 8-degree (low), 18-degree (middle), and 28-degree (high). 3. Gently slide the stand upward so that the voice terminal tabs fit firmly into the smaller part of the three mounting slots (see Figure 2).
CIB 2856 (201A) 10-BUTTON VOICE TERMINAL WALL MOUNT (32001) This bracket is used to mount 7103 or 7303 Voice Terminals on a wall surface. 8. Position the two upper mounting slots onto the screws and slightly tighten (see Figure 2E). 9. Insert the two remaining screws into the lower mounting holes (see Figure 2E). 10. Tighten all four screws securely. INSTALLATION INSTRUCTIONS Note: 1.
REMOVE TO PLUG IN HANDS-FREE UNIT OR OTHER ACCESSORY TO 'LINE' JACK 'OTHER' JACK 'LINE' JACK CORD SLOT D8W Figure 8 13. Position the back (or bottom) of the voice terminal so the three terminal mounting tabs (Figure 9) fit into the terminal mounting slots. 14. Gently slide the voice terminal downward so the three tabs fit into the smaller part of the corresponding mounting slots (see Figure 10). 15. Plug the loose end of the handset cord into the handset. 16. The installation is complete.
CIB 2858 (103A) CUSTOMER-INSTALLABLE JACK (32601) The customer-installable jack is used to connect 4-pair DIW cable to a D8-type modular cord. cutters, near the plastic caps, ensuring that the wire ends are not touching each other (Figure 4). MOUNTING HOLES INSTALLATION INSTRUCTIONS 1. Remove the cover from the customer-installable jack by loosening the screw (see Figure 1). Do not remove the screw from the cover. Set the cover aside until the installation is complete. CABLE COVER 1/4 IN.
CIB 2859 (742D) CONNECTING BLOCK This connecting block joins 8-conductor, 2224 gauge, inside wire (DIW) cables quickly and easily. INSTALLATION INSTRUCTIONS 1. Loosen the center screw on the block’s cover; remove the cover (see Figure 1). 3. With a pair of pliers, remove a breakout from each side of the connecting block to allow the cables to pass into and out of the connecting block in the directions you want (see Figure 2).
CIB 2860 (700A8) MODULAR PLUG did in Step 3. The sequence of wire colors is coded by number: The modular plug permits an 8conductor, 22-24 gauge, inside wire (DIW) cable to be plugged into a modular jack. (1) (2) (3) (4) (5) (6) (7) (8) INSTALLATION INSTRUCTIONS 1. Remove about 3 inches of the cable cover from the cable. 2. Hold the top piece of the plug so that you see the numbers 1 through 8 as shown in Figure 1. 5. TOP White-Orange Orange White-Green Blue White-Blue Green White-Brown Brown. 7.
CIB 2861 (451A) ADAPTER The adapter is used to connect a voice terminal cord (D8W) to another voice terminal cord (D8W) or to a voice terminal extension cord (D8AF). D8-TYPE MODULAR CORD (Greenish-Yellow) D8-TYPE MODULAR CORD (Greenish-Yellow) 451A ADAPTER INSTALLATION INSTRUCTIONS 1. Plug one end of each D8-type voice terminal cord into either end of the adapter. Caution: Used only with voice terminal cords (D8-type).
CIB 2863 (267C) TWO-LINE ADAPTER (61400) The two-line adapter is used to connect two line (D4CH) cords to a single network interface (RJ14C) where two outside telephone lines enter the premises. If you do not know whether you have two outside telephone lines entering at a single network interface, you can ask your Local Telephone Exchange Service Company. INSTALLATION INSTRUCTIONS 1. Position the adapter so that its plug matches the jack of the network interface. Insert the adapter plug firmly.
CIB 2864 ISSUE 2 Instructions For S102A Hands-Free Unit (3163) (S102A) HANDS-FREE UNIT (3163) Operation of the Hands-Free Unit (HFU) or speakerphone makes it possible to place and answer both outside and intercom calls without using the handset of the associated voice terminal. The HFU can only be used with 10- and 34-Button Voice Terminals. INSTALLATION INSTRUCTIONS 1. Place the HFU on the desk or table near the voice terminal to which it will be connected. 2.
CIB 2864 OPERATING INSTRUCTIONS 1. Leave the handset on the voice terminal. 2. Press the SPEAKERPHONE ON/OFF button. The speakerphone and microphone lights come on (see Figure 2) and you will hear dial tone. 3. Dial the number if placing a call. 4. Begin your conversation. 5. Slide the Volume Control lever for a comfortable listening level (see Figure 2). SPEAKERPHONE LIGHT VOLUME CONTROL MICROPHONE LIGHT Figure 2 Deactivating Microphone 1. Press the MICROPHONE ON/OFF button.
CIB 2865 (7305 H01) 34-BUTTON VOICE TERMINAL (3162) The 34-Button Voice Terminal provides access to intercom and outside lines, and to programmable and other button features shown in Figure 1 which may be provided in your communications system. 3. Turn the voice terminal right side up. 4. Plug the loose end of the handset cord into the handset (see Figure 2). 5. Position the voice terminal on the desk stand or wall mount. SPEAKER INDICATOR LIGHTS HANDSET Figure 1 ASSEMBLING YOUR VOICE TERMINAL 1.
CIB 2866 (335A) AUXILIARY POWER UNIT (3165) An auxiliary power unit must be added to your control unit if the total number of voice terminals and voice terminal accessories (hands-free unit, and headset adapters) is greater than the system’s capacity. Your system Model 206 supports a total of eight units while Model 410 supports up to fourteen units. The auxiliary power unit kit consists of a 335A Power Unit and parts to provide additional power to the system (see Figure 1).
A C B RED KEY D MOUNTING PLATE E WALL MOUNT MOUNTING STUDS KEYHOLES Figure 4 Connections 1. Unplug the control unit power cord from the wall outlet. 2. Plug the control unit power cord into the “AC Output” outlet on the auxiliary power unit. 3. Insert one end of the auxiliary power cord into the jack labeled “Auxiliary Power” on the control unit, and insert the other end into the jack labeled “Auxiliary Power” on the auxiliary power unit. 4.
TEAR ALONG THIS LINE AUXILIARY POWER UNIT OUTLINE MOUNTING PLATE OUTLINE MOUNTING HOLES TEAR ALONG THIS LINE
CIB 2867 (502A) HEADSET ADAPTER (3164) The headset adapter makes it possible to use a headset with the 10- and 34-Button Voice Terminals. 3. If your headset has a 2prong plug, insert it into the headset jack on the front of the adapter (see Figure 3). INSTALLATION INSTRUCTIONS 1. Place the adapter near the voice terminal to which it will be connected (see Figure 1).
CIB 2870 (150A) MUSIC-ON-HOLD CARTRIDGE TYPE II (6101) Connecting Your Music Source This cartridge (Figure 1) is intended for use with Models 206, 410, and 820 of the communications system. When properly connected to a user-provided 2-watt, 8-ohm music source, it provides music to outside callers who are placed on HOLD.
4. Tighten the screws. 5. Plug the control unit power cord into a 117-volt ac electrical outlet not controlled by a switch. 6. Plug the music source into a 117-volt ac electrical outlet; turn it on and set the volume control. 7. Within your system, call from one line to another and have someone answer the called line. 8. Place the call on hold. The held party should now hear the music. 9.
CIB 2871 (151A) MUSIC-ON-HOLD/PAGING CARTRIDGE TYPE II (6102) This cartridge (Figure 1) is intended for use with the communications system, and provides three functions: ● When properly connected to a user-provided 2-watt, 8-ohm music source, it provides music to outside callers who are placed on HOLD. ● When properly connected to a loudspeaker paging system, it permits users to make paging announcements over the loudspeaker from their voice terminals.
cartridge to determine how to install your paging system to best suit your needs. from the 8-ohm output of the music source to the “M1” and “M2” terminals on the cartridge. Warning: Uplug the power cords of the control unit and the music source from the ac outlet before making any connections to the cartridge. 1. Wrap the end of one wire around the 8-ohm output terminal screw on your music source.
CIB 2872 (170A) EXTRA-ALERT/2-LlNE POWER FAILURE CARTRIDGE TYPE III (6103) This cartridge (Figure 1) is intended for use with the Models 206 and 410 communications system, and provides two separate functions. When properly connected to an external alerting device (e.g., bell or horn), it provides a loud ringer for noisy or remote locations. The alert sounds whenever an outside line rings.
CIB 2885 (14A) 5-BUTTON VOICE TERMINAL FIXED DESK STAND AND WALL MOUNT (32000) This bracket supports a 7302 Voice Terminal either on a desk or mounted on a wall. 7. Position the stand on the voice terminal so that the stand’s mounting slots fit just below the mounting tabs of the voice terminal. 8. Gently slide the stand upward so that the voice terminal tabs fit securely in the three mounting slots on the stand. Press down on the stand to depress the locking tab. 9.
10. Convert the 5-Button Voice Terminal from a desk terminal to a wallmounted terminal by following these steps: ● Remove the number card retainer and the number card (see Figure 6). ● Remove the screw under the number card and lift out the handset retainer from the upper housing (see Figure 7). ● Rotate the handset retainer 180 degrees end-over-end (see Figure 8). ● Replace the handset retainer into the upper housing.
CIB 2886 (11C) 34-BUTTON VOICE TERMINAL ADJUSTABLE DESK STAND (32003) This desk stand is an adjustable mounting base for the 7205, 7305, and 7405 Voice Terminals and provides three angular positions: 8-degree (low), 18degree (middle), and 28-degree (high). 3. Gently slide the stand upward so that the voice terminal tabs fit firmly into the smaller part of the three mounting slots (see Figure 2).
CIB 2887 (203A) 34-BUTTON VOICE TERMINAL WALL MOUNT (32006) This bracket is used to mount 7205, 7305, and 7405 Voice Terminals on a wall surface. 8. Position the two upper mounting slots onto the screws and slightly tighten (see Figure 2E). SWITCHHOOK BUTTON INSTALLATION INSTRUCTIONS 9. Insert the two remaining screws into the lower mounting holes (see Figure 2E).
12. Thread one end of the D8W Modular Cord up through the cord slot in the wall mount, and plug the cord into the jack labeled “LINE” on the back of the voice terminal (see Figure 8). 14. Gently slide the voice terminal downward so the three tabs fit into the smaller part of the corresponding mounting slots (see Figure 10). 15. Plug the loose end of the handset cord into the handset. 'OTHER' JACK TO 'LINE' JACK 'LINE' JACK 16. The installation is complete. CORD SLOT Figure 8 13.
CIB 2888 (267A2) LINE BRIDGING ADAPTER (61401) This adapter kit contains a 267A2 Adapter. The adapter connects to a single modular jack network interface to provide two-jack access to the same line. This allows auxiliary devices such as telephone answering machines to be connected to the line.
CIB 2893 (452A-50) EXTRA-ALERT CONTROL SWITCH (32630) This switch provides ON/OFF control, and is required for the proper installation of certain older extra-alert devices. TO EXTRA-ALERT BELL OR HORN CONTROL UNIT D4CH MODULAR LINE CORDS 453A-50 CONTROL SWITCH (ENLARGED EXAMPLE) 170A CARTRIDGE (TYPE III) EXTRAALERT JACK INSTALLATION 1.
CIB 2903 (349A) ACOUSTIC COUPLER ADAPTER This adapter provides a means of mechanically connecting the voice terminal handset to the handset interface of existing acoustic modems. RECEIVER END VOICE TERMINAL HANDSET INSTALLATION INSTRUCTIONS TRANSMITTER END 1. Align the 349A Adapter’s transmitter (large retainer) and receiver (small retainer) ends in the appropriate cups of the modem and lower the adapter until fully seated. 2. Place the handset over the adapter as shown in the illustration. 3.
CIB 2923 (346A) ACOUSTIC COUPLER ADAPTER (31710) This adapter provides a means of mechanically connecting the voice terminal handset to the handset interface of existing acoustic modems. RECEIVER END VOICE TERMINAL HANDSET TRANSMITTER END INSTALLATION INSTRUCTIONS 1. Align the 346A Adapter’s transmitter (large retainer) and receiver (small retainer) ends in the appropriate cups of the modem and lower the adapter until fully seated. 2. Place the handset over the adapter as shown in the illustration. 3.
CIB 2924 (D181233) LINE-POWERED ALERT RINGER AND PARTS (61211) The D181233 Line-Powered Alert Ringer and Parts (see Figure 1) consists of an E1CM Ringer with a 290A Adapter, a 1049A Mounting Plate, and a 25foot Modular Line Cord (D4CH). Note: If you have two lines entering at the network interface (off one jack), you will need a Two-Line Adapter (267C) to separate the lines. 1. 2.
Method B. At the network interface jack with two-line appearances, plug a TwoLine Adapter (267C) into the line jack. Plug the Line Bridging adapter (267A2) into the line jack of the two-line adapter that is to have remote ringing. 5. Insert the plug end of a Line Extension Cord (D4CE-50) into one jack on the line bridging adapter. 6. Plug one end of a Modular Line Cord (D4CH) into the jack end of the Line Extension Cord (D4CE-50) and plug the other end of the cord into the LINE jack on the ringer. 7.
CIB 3000 (7305 H02) 34-BUTTON DELUXE VOICE TERMINAL (3166) The 34-Button Deluxe Voice Terminal (Figure 1) provides access to intercom and outside lines, and to programmable and other button features which may be provided in your communications system. HANDSET 3. Turn the voice terminal right side up. REMOVING AND REPLACING LABELS 4. Plug the loose end of the handset cord into the handset (see Figure 2). Removal 5. Position the voice terminal on the desk stand or wall mount. 1.
CIB 3002 (Z200A) 2–LINE/5–VOICE TERMINAL MODULE FOR MODEL 820 (61219) This module (Figure 1) is used to expand the capacity of your Model 820 control unit. Addition of this module wiII enable you to have two more outside lines and five voice terminals. Each module comes packed with two line cords (7-foot) and a 267C (two-line) adapter. CONTROL UNIT POWER SWITCH AUXILIARY POWER CORD FACEPLATE Figure 3 2. Locate the leftmost available expansion module slot. 3.
TEMPLATE WALL MOUNTING KIT INSTALLATION INSTRUCTIONS 1. Choose a location for your control unit according to the instructions in your installation manual. 2. Hold the template up to the location; make sure it is level; then mark where the two mounting holes should go. (pierce the center of the holes with a small nail or equivalent). 3. If you are mounting the bracket on: ● PLYWOOD or SHEET METAL, drill two 9/64-inch holes.
SYSTEM DIRECTORY — MODEL 820 ● System Directory — adhesive-backed label to be filled out with essential system and user information and attached to the control unit door. Wall Mounting Your Control Unit 1. Choose a location for your control unit according to the instructions in your “Installation Manual.” Make sure your mounting location is as large as the TEMPLATE (attached). 2. Hold the template up to the location; make sure it is level; then mark where the two mounting holes should go.
PRINTED IN U.S.A. CIB 3004 Instructions For (Z110A) MODEL 820 CONTROL UNIT INSTALLATION KIT (6120) CIB 3004 Issue 1 Copyright © 1984 AT&T Technologies All rights reserved Equipment manufactured by AT&T Technologies in the U.S.A.
This kit contains items needed to install your Model 820 control unit. Instructions for using the wall mounting kit are included here; instructions for using other items are included in your Installation Manual. You may not use all these items during your initial installation. SAVE unused items in the storage box for later changes or growth in your system. The kit includes.
(Z110A) MODEL 820 CONTROL UNIT INSTALLATlON KIT (6120) ● Two-Line Adapter — used to connect two line cords to a single network interface (RJ14C) where two outside telephone lines enter the premises ● Cord Clips (Pack of 10) — adhesive-backed clips to fasten cords to the wall ● Line Cords (Two) — used to connect the network interface jacks to the control unit jacks or jack field
CIB 3004 LINE CORD LABELS A A A A A A A A A A A A A A A A A A A A A A A A B B B B B B B B B B B B B B B B B B B B B B B B C C C C C C C C C C C C C C C C C C C C C C C C D D D D D D D D D D D D D D D D D D D D D D D D I.J.
CIB 3006 © 1984 AT&T All Rights Reserved
WIRING INSTALLATION INSTRUCTIONS These instructions explain how to install building wiring for telephones. The instructions are intended for someone familiar with building construction.
Installing your wiring involves these four steps: 1 . Getting started 2 . Mounting the jack panels 3 . Running cable and installing modular jacks 4 . Connecting jumper cords. WARNING: National and local building codes and fire regulations forbid routing flammable wiring inside or on top of air plenums or ducts or along hot pipes. Consult your local ordinances and regulations for routing flammable wiring through walls or floors.
GETTING STARTED You will need these materials: ● a floor plan of your building that shows telephone locations and cable routes between these locations and your communications system control unit ● a screwdriver ● scissors ● drill and bits appropriate for 3/16-inch cable. Small cable clips are provided, but you may also want bigger clips, cable ties, and a stapler and staples for fastening cables. The other materials you will need come in three orderable kits.
CABLE EXTENSION KIT (one per telephone more than 10 feet from the control unit) Modular jack 100- or 200-foot length of cable (Length depends on distance between control unit and telephone.) Cable clips WIRING TERMINATION KIT (one per telephone) Jumper cord Cable clips Modjack-to-modjack adapter Look for the telephone locations on your building floor plan. Affix a telephone location sticker to the wall at each telephone location.
MOUNTING THE JACK PANEL BOXES On your building floor plan, pencil in the control unit location. The location must comply with the measurements shown in the figure. Control unit location Minimum of 2 feet off floor 2 inches from control unit or bottom of shelf (if control unit will rest on shelf) Jack field (Number of jack panel boxes in field depends on number of telephones. You will need one box per six telephones.) Within 5 feet of network interface (where telephone lines enter building).
On the wall, mark where the bottom of the control unit or shelf (if the control unit will rest on a shelf) will be. Screws 1-1/4 inches long come with the jack panel boxes. Choose one of the following methods for mounting the boxes (don’t mount the boxes yet): ● For walls with a sturdy supporting structure (studs or cross members): Attach boxes directly with the screws provided. ● For hollow walls: Find a board about 3/8 inch thick and about 2 inches bigger on all sides than the jack field.
Mount the jack panel box with the screws provided or fasteners appropriate for your walls. Mesh the tongue and groove of another jack panel box with the first. Mount the second box.
Tongue and groove Mount the remaining jack panel boxes in the same way. Black dot Snap six modjack-to-modjack adapters into each jack retainer. Position the black dot on the left.
RUNNING CABLE AND INSTALLING MODULAR JACKS When completed, a typical cable run will look like this. Special types of cable such as flat under-carpet cable, plenum wiring, flameproof wiring, and 25-pair cable may be available from your dealer.
Select a Cable Extension Kit with the right length of cable (100 or 200 feet) for one cable run. For runs over 200 feet, you will have to run a 200 foot cable, terminate it in a modular jack, and plug in another cable. The maximum length of any cable run is 1000 feet. If there is no plastic cable loop in place, slide a cable tie under the two “spiders” in each box. Fill out a pair of wiring run labels with the telephone location of the first wiring run (for example, W1 shop, W2 sales, W3 Rm. 105).
Find the modular jack from the Cable Extension Kit and the cable installation tool from the Wiring Installation Kit. Choose the location for the jack according to the figure. Cut the cable, making sure you allow at least 4 inches extra. 4 inches Modular jack location TELEPHONE LOCATION 12 inches Cable Cable clip Baseboard Floor Fasten the cable to the jack as follows: Loosen screw. Remove cover and set aside. Use cable stripping part of cable installation tool to remove 2 inches of cable cover.
Remove and save plastic caps Insert wires in this order left to right: 1 white-blue 2 blue 3 white-orange 4 orange 5 white-green 6 green 7 white-borwn 8 brown Align caps and press them down firmly until they snap in place. Cut off loose wire ends near plastic caps. Make sure no wires touch each other. Attach appropriate wiring run label to jack. Replace cover and tighten screw.
Route your other cables and terminate each one in a modular jack. Be sure to label both ends of each cable run identically. Dress the cables and, if you used cable ties, secure them around the cables. Dress the cables neatly through the lower openings and secure them with cable clips or ties.
CONNECTING JUMPER CORDS Close the right doors of the jack panel boxes. Plug a jumper cord (from a Wiring Termination Kit) into each left modjack. Drape the cords as shown. They will later be connected to the control unit. Close the left doors of the jack panel boxes. CONGRATULATIONS! You have now installed the telephone wiring for your communications system.
CIB 3007 ADJUNCT POWER SUPPLY FOR 34-BUTTON DELUXE VOICE TERMINAL (D181282) (32811) The Adjunct Power Supply (Figure 1) for the 34-Button Deluxe Voice Terminal comes packed with a Z400F Adapter and a 7-foot cord (D6AP). The power supply converts 117-volt ac input power to an output of 48-volt dc power. 2. Plug the Z400F Adapter into the modular terminal jack or extension cord from which the modular terminal cord was disconnected in Step 1 (see Figure 2). 3.
CIB 3011 (Z111A) FEATURE PACKAGE 2 CARTRIDGE TYPE I (6104) This Feature Package 2 Cartridge (Figure 1) can be installed in your Communications System Control Unit Models 206, 410, and 820. When installed, custom features can be programmed into your system to expand system capabilities. A. MODELS 206/410 B.
8. Peel off backing and place label around switches as shown in Figure 3 or 4 as applicable. Press firmly to ensure adherence. Important: If you have just installed Feature Package 2 for the first time, you should do a system reset to clear memory before programming any of the features. CLEAR (RESET) FEATURE PACKAGE MEMORY 9. Set control unit in Administration Mode by setting NORMAL/ADMIN switch to ADMIN position. 10.
CIB 3012 (Z201A) 5-VOICE TERMINAL EXPANSION MODULE FOR MODEL 820 (61218) MODULE SLOTS The 5-Voice Terminal Expansion Module (Figure 1), when installed in a Model 820 control unit, permits connection of five additional voice terminals to the system. Z6C DOOR Figure 2 LOCKING TAB Figure 1 INSTALLATION 1. Open and remove control unit door (Figure 2) 2. On the control unit, set the power switch to OFF and if the auxiliary power cord is connected, disconnect it from ac outlet.
CIB 3029 Z110B MODEL 206 CONTROL UNIT INSTALLATION KIT (PEC 6106) This kit contains items needed to install your Model 206 control unit. Instructions for using the wall mounting kit are included here; instructions for using other items are included in your Installation Guide: Models 206 and 410. You may not use all these items during your initial installation. Save unused items in the storage box provided for later changes or growth in your system.
W1 W2 W3 W4 TERMINAL CORD LABELS W1 W2 W3 W4 0 0 0 0 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 0 0 1 1 2 2 3 3 4 4 5 5 0 0 0 0 0 0 1 1 1 1 1 1 2 2 2 2 2 2 3 3 3 3 3 3 4 4 4 4 4 4 5 5 5 5 5 5 0 0 1 1 2 2 3 3 4 4 5 5 0 0 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 0 0 0 1 1 1 1 1 1 2 2 2 2 2 2 3 3 3 3 3 3 4 4 4 4 4 4 5 5 5 5 5 5 W24 W24 0 0 Jack Field Wiring Run Labels Terminal Side 0 0 0 Please Use Pencil On Labels Please Don't Discard
SIDE A NOTE: USING THE WALL MOUNTING KIT WITH THE PLASTIC MOUNTING BRACKET The instructions below pertain to you if your kit contains a plastic mounting bracket. If your wall mounting kit contains three aluminum brackets, please refer to the instructions on Side B. Choose the location for your control unit according to the instructions in your Installation Guide: Models 206 and 410. To mount your control unit on the wall, follow these instructions: 1.
SIDE B USING THE WALL MOUNTING KIT WITH THE ALUMINUM BRACKETS NOTE: The instructions below pertain to you if your kit contains three aluminum brackets. If your wall mounting kit contains a black plastic backplate, please refer to the instructions on Side A. Choose the location for your control unit according to the instructions in your Installation Guide: Models 206 and 410. To mount your control unit on the wall, follow these instructions: 1.
TEMPLATE FOR USE WITH THE PLASTIC MOUNTING BRACKET CONTROL UNIT OUTLINE MOUNTING PLATE OUTLINE
TEMPLATE FOR USE WITH ALUMINUM BRACKETS
CIB 3030 Z110C MODEL 410 CONTROL UNIT INSTALLATION KIT (PEC 6110) This kit contains items needed to install your Model 410 control unit. Instructions for using the wall mounting kit are included here; instructions for using other items are included in your Installation Guide: Models 206 and 410. You may not use all these items during your initial installation. Save unused items in the storage box provided for later changes or growth in your system.
W1 W2 W3 W4 W1 W2 W3 W4 W24 W24 Jack Field Wiring Run Labels Terminal Side ● Please Use Pencil On Labels Pleae Don't Discard Wiring run label pairs for identifying each end of the wiring run between the control unit or jack field and the voice terminal location TERMINAL CORD LABELS ● Terminal cord label pairs for identifying intercom numbers at the control unit and voice terminals OUTSIDE LINE NUMBERS: SYSTEM DIRECTORY — MODEL 410 OPTION SWITCHES INTERCOM PERSON NUMBER OR LOCATION FP2 FP1 BASIC
SIDE A NOTE: USING THE WALL MOUNTING KIT WITH THE PLASTIC MOUNTING BRACKET The instructions below pertain to you if your kit contains a plastic mounting bracket. If your wall mounting kit contains three aluminum brackets, please refer to the instructions on Side B. Choose the location for your control unit according to the instructions in your Installation Guide: Models 206 and 410. To mount your control unit on the wall, follow these instructions: 1.
SIDE B USING THE WALL MOUNTING KIT WITH THE ALUMINUM BRACKETS NOTE: The instructions below pertain to you if your kit contains three aluminum brackets. If your wall mounting kit contains a black plastic backplate, please refer to the instructions on Side A. Choose the location for your control unit according to the instructions in your Installation Guide: Models 206 and 410. To mount your control unit on the wall, follow these instructions: 1.
TEMPLATE FOR USE WITH ALUMINUM BRACKETS
TEMPLATE FOR USE WITH THE PLASTIC MOUNTING BRACKET CONTROL UNIT OUTLINE MOUNTING PLATE OUTLINE
CIB 3038 Z609A 4-WAY MODJACK ADAPTER Installation Instructions Description The 4-Way Modjack Adapter consists of one 4-pair modjack and four 1-pair modjacks attached to a printed circuit board. 1. In the jackfield, find a jack panel box with a yellow dot (for auxiliary equipment adapters). yellow dot 4-pair modjack 1-pair modjacks 4-Way Modjack Adapter The adapter fits into a jack panel box as shown below.
3. Snap in the adapter so the black dot is on the side with the door handle. black dot handle 4. Connect wiring to the adapter according to the instructions in CIB 3006: Wiring Installation Instructions. Instructions For Z609A 4-Way Modjack Adapter CIB 3038 ISSUE 1 Copyright (c) 1984 AT&T. PRINTED IN USA.
Index NOTE: Pages within the individual trouble sections are numbered in an unusual way to make this manual easy to update. In page number A1-4, for instance, the A indicates the section—“A. Trouble on One Telephone.” The 1 indicates the first trouble category within that section—Ringing. The 4 indicates the fourth page of ringing symptoms. Refer to the letters and numbers on the tab dividers for help in finding page numbers listed in the index.
2 2860: (700A8) Modular Plug 2861: (451A) Modular Extension Adapter 2863: (267C) 2-Line Adapter (61400) 2864: (S102A) Hands-Free Unit (3163) 2865: (7305 H01) 34-Button Voice Terminal (3162) 2866: (335A) Auxiliary Power Unit (3165) 2867: (502A) Headset Adapter (3164) 2870: (150A) Music-on-Hold Cartridge Type II (6101) 2871: (151A) Music-on-Hold/Paging Cartridge Type II (6102) 2872: (170A) Extra-Alert/2-Line Power Failure Cartridge Type III (6103) 2885: (14A) 5-Button Voice Terminal Fixe
Control unit accessories Extra Alerts, 18 Auxiliary Power Unit, 19, CIB 2866 Control units Model 206, 6 — 7 Model 410, 6 — 7 Model 820, 8 — 9 D Dialing symptoms (trouble on one telephone) off-premises telephone has no dial tone and cannot receive calls, A2-6 user cannot program alternate long-distance or other computer-based services on Outside Auto Dial buttons, A2-3 user hears dial tone but cannot dial out, A2-3 user lifts handset and does not hear dial tone, A2-4 user with off-premises telephone hears i
Feature symptoms (trouble on one telephone) administrator cannot restrict outside calls at a voice terminal or basic telephone, A5-6 call cannot be conference, A5-4 intercom calls to a 5- or 10-button voice terminal get a busy signal but the user is not on another line, A5-7 user can dial out normally from dial pad but Outside Auto Dial button does not work, A5-3 user attempts to retrieve a held call and loses it, A5-4 toll call restricted voice terminal is unable to make a local call, A5-5 user receives vo
L Light symptoms (trouble on one telephone) voice terminal behaves abnormally in the test mode, A4-3 Light symptoms (trouble on several telephones) control unit red Warning light flutters and feature cartridge is in place, B4-4 voice terminal lights are dim, especially when the voice terminal is in test mode, B4-3 voice terminal red and green lights do not flash alternately in test mode, B4-4 Line designations Model 206, 6 Model 410, 6 Model 820, 8 Line/voice terminal modules, 12, CIBs 3002, 3012, 3027 M M
O Off-premises telephone Off-Premises Telephone Interface, 13, CIB 3009 Off-premises telephone has no dial tone and cannot receive calls, A2-6 Off-premises telephone rings after user hangs up, A1-5 user with off-premises telephone cannot put a call on hold, A5-9 user with off-premises telephone has trouble hearing, A3-4 user with off-premises telephone hears intercom dial tone but cannot place an outside call, A2-5 Outside Auto Dial feature Outside Auto Dial feature does not work, B5-4 user can dial out nor
Symptoms of trouble (on several telephones) accessory symptoms, B6 dialing symptoms, B2 entire system down symptoms, B7 feature symptoms, B5 hearing symptoms, B3 light symptoms, B4 miscellaneous symptoms, B8 ringing symptoms, B1 T Telephones backup telephones, 12 cordless telephones, 17 Power Failure Transfer Telephones, 12 voice terminal. See Voice terminal Troubles. See Symptoms or symptom categories (Ringing, Dialing, Lights, etc.
