Specifications

PARTNER MAIL VS
System
Lines
Ext. Z1
Ext. Z2
CONTROL
Ext. X
(not automatically
UNIT
covered by the
PARTNER MAIL VS
Ext. Y
System)
Ext. 10
Receptionist’s Desk
Figure 4-13. Delayed Call Handling
To Use
Follow the instructions packaged with the PARTNER MAIL VS system to install it.
During normal business hours, the PARTNER MAIL VS system uses delayed call
handling; the receptionist picks up all calls at extension 10. If the receptionist
cannot answer within four rings, the system routes the call to the PARTNER
MAIL VS system where the day menu plays to the caller. Outside of business
hours (when Night Service is activated at extension 10), outside calls are
answered directly by the PARTNER MAIL VS system. Any user who is in the
office can pick up calls before the PARTNER MAIL VS system answers.
To Program
The following list summarizes the PARTNER Plus system programming
procedures you use to implement the previous example:
1.
2.
3.
4.
5.
6.
7.
8.
Use Group Call Distribution (#206) to assign all outside lines to Hunt Group
7 (the VMS hunt group) to provide Automated Attendant Service on these
lines.
Use Transfer Return Extension (#306) for extensions Z1 and Z2 to ensure
that calls transferred by the PARTNER MAIL VS system return to extension
10 if they are not answered.
Use Hunt Group Extensions (#505) to assign extensions Z1 and Z2 to Hunt
Group 7 (the VMS hunt group).
Set the VMS Hunt Delay (#506) to Delayed.
Set the VMS Hunt Schedule (#507) to Always.
Make sure that a Night Service Button (#503) is assigned at extension
10—the receptionist’s extension. When Night Service is on, callers hear
the night menu when no one is available to answer their calls.
Program a Voice Mailbox Transfer button at extension 10 to enable the
receptionist to transfer calls directly to extension X’s and Y’s mailboxes
without first ringing their phones. (This is useful when the receptionist
knows that the users at extensions X and Y are away from their desks.)
Program an Auto Dial button for the VMS hunt group ([ Intercom ] [ 7 ] [ 7 ] [ 7 ]) at
extensions X and Y to allow the subscribers to call in for their messages
with one touch.
Using Auxiliary Equipment 4-25