Specifications

PARTNER Attendant
The PARTNER Attendant answers calls and directs them to a specified
extension, Calling Group, or Hunt Group (based on the digits a caller dials after
listening to a list of choices in a recorded greeting). For example, the PARTNER
Attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3
for Service, and so on. The PARTNER Attendant can be set up for immediate
call handling or delayed call handling.
Backup for Receptionist
A common use of PARTNER Attendant is as a backup for the receptionist. If the
receptionist cannot pick up a call within a specified number of rings, PARTNER
Attendant handles it. This prevents calls from going unanswered. Figure 4-12
shows how the PARTNER Attendant would be connected to your system.
PARTNER
Attendant
Lines
CONTROL
Ext. X
UNIT
Ext. 10
Receptionist's Desk
Figure 4-12. Backup for Receptionist
To Use
Follow the instructions packaged with the PARTNER Attendant. Make sure that
the unit is in backup call answering mode.
When callers call the main number for your company, the receptionist normally
picks up the call. If the receptionist is busy, the PARTNER Attendant answers
and plays a recorded message, such as: "Please hold for the receptionist or
dial an extension number now."
To Program
1. Use Line Assignment (#301) to assign all the lines to extension X that you
want the PARTNER Attendant to cover.
2. Set Line Ringing for all lines assigned to extension X to Delayed Ring.
3.
Make sure extension X is not assigned as a Call Waiting (#316) extension.
4.
Set the PARTNER Attendant to pick up within a specific number of rings, so if
the receptionist does not pick up a call, the PARTNER Attendant will.
Using Auxiliary Equipment 4-23