Specifications

Problems with Standard Devices
Standard Device Does Not Answer
Possible Cause: A standard device (such as a fax machine or answering machine) does
not answer intercom calls or transferred calls because it does not recognize the distinctive
ringing pattern used by the system.
What to do: Change the extension’s setting for Distinctive Ring (#308) to Not Active, so
the extension uses the same ringing for intercom and transferred calls as it does for
outside calls.
■ If the device works properly, the problem is solved.
■ If the problem remains, call the hotline.*
Standard Device Does Not Dial Out Properly
Possible Cause: A standard device with autodialing (such as a modem) does not
recognize the intercom dial tone generated by the system.
What to do: Change the setting for Intercom Dial Tone (#309) for the extension to
Machine, so the system generates outside line dial tone for the extension.
■ If the device works properly, the problem is solved.
■ If the problem remains, call the hotline.*
System Problems
Calls on Hold Are Disconnected
Possible Cause: Hold Disconnect Time setting is too short.
What to do: Change Hold Disconnect Time (#203) from Short to Long.
■ If calls on hold no longer disconnect, the problem is solved.
■ If calls on hold still get disconnected, or the Hold Disconnect Time already was set to
Long, call the hotline.*
*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T
Representative or local Authorized Dealer.
Troubleshooting 6-11