Specifications

Transferring Calls
Description
This section explains how to transfer calls using the [ Transfr ] button on a system
phone or the switchhook on a standard phone. Transferring a call lets users
“pass” a call from one extension to another. Users can transfer both outside
calls and intercom calls to other extensions.
Related Features
■
■
■
■
■
■
To transfer calls to an extension with a single touch, you can program the
extension number on an Auto Dial button—see Auto Dialing.
To transfer calls to an extension for which you have a Manual Signaling
button, press [ Transfr ] before pressing the Manual Signaling button.
While a call is being transferred, the caller hears ringing if Ring on Transfer
(#119) is Active. If it is Not Active and Music On Hold (#602) is Active and
an audio source is connected to the system, the caller hears music-on-hold
while the call is being transferred to the destination extension. If Music On
Hold is Not Active and Ring on Transfer (#119) is Not Active, the caller
hears silence.
The system is factory-set to return a transferred call, after it rings four times
at the destination extension, to the extension that transferred it. You can use
Transfer Return Rings (#105) to change the number of rings for all system
extensions. You can use Transfer Return Extension (#306) to program a
different extension to which unanswered calls from a particular extension
should return.
If you have a voice messaging system, you can use Voice Mailbox
Transfer to transfer a caller directly to a subscriber’s voice mailbox.
An extension programmed with Call Waiting (#316) cannot transfer either of
two active calls.
Considerations
■
■
■
■
■
When you press [ Transfr ], the call is put on hold and its associated green light
winks.
A transferred call appears on the destination extension’s intercom button
unless the destination extension has a line button for the line on which the
call was received.
When a call you transferred is answered, the red light goes on next to the
line button on which the call was received.
If you transfer a call to an extension for which you have an Auto Dial button
and the call is unanswered, the green light next to the Auto Dial button
flutters when the call returns to your extension.
Calls can be transferred to Calling Groups and Hunt Groups.
Transferring Calls 5-145