AT&T ® PARTNER Plus Communications System Release 4.
Copyright © 1995 AT&T All Rights Reserved Printed in U.S.A. AT&T 518-455-228 Issue 1 July 1995 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Interference Notice This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant to Part 15 of FCC rules.
Contents 1 About This Guide v Overview 1-i 1-ii 1-1 1-2 1-7 ■ ■ ■ ■ 2 Programming ■ ■ ■ ■ ■ ■ ■ ■ ■ 3 Important Safety Instructions Features and Capabilities System Components Auxiliary Equipment Overview Hardware Considerations Initial System Setup Changing Settings After Installation Changing Settings to Support PBX or Centrex Services System Programming Options Using System Programming Telephone Programming Options Using Telephone Programming Learning About Telephones ■ ■ ■ ■ System Telephon
Contents 4 Using Auxiliary Equipment ■ ■ ■ ■ ■ ■ ■ ■ ■ Overview Answering Machines Call Reporting Devices (SMDR) Credit Card Scanners Fax Machines Modems Night Service with Auxiliary Equipment PARTNER Attendant Voice Messaging Systems 4-i 4-1 4-4 4-8 4-11 4-12 4-19 4-21 4-23 4-24 5 Feature Reference 5-i 6 Troubleshooting 6-i 6-1 6-1 6-2 6-5 6-7 6-10 6-11 6-11 ■ ■ ■ ■ ■ ■ ■ ■ When You Need Help Power Failure Operation Problems with System Phones Problems with Standard Phones Other Problems with P
Contents C FCC and IC Information C-1 D Speed Dial Form D-1 E Programming Mixed Telephone Types E-1 GL Glossary GL-1 IN Index IN-1 Programming Quick References iii
iv
About This Guide Purpose This guide is intended for the System Manager. It explains what the PARTNER ® Plus Communications System can do, provides instructions for programming and using the system, and tells how to get the most out of its many features and capabilities. Terminology Throughout this guide, the PARTNER Plus Communications System is referred to simply as the system and AT&T telephones specifically designed to work with the system are called system phones.
■ Using Auxiliary Equipment. The system supports a wide variety of auxiliary equipment, including fax machines, modems, voice messaging systems, and call reporting devices. Chapter 4 provides advice on setting up these devices to work effectively with the system. ■ Daily Operation. Depending on how your system is set up, you may need to oversee some of the system’s daily operations. For example, you may need to turn on Night Service at the end of each day before leaving the office.
Overview 1 Contents Important Safety Instructions 1-ii Features and Capabilities 1-1 System Components 1-2 ■ ■ Control Unit System Modules System Capacity Telephones System Telephones Intercom Autodialers Standard Telephones Auxiliary Equipment ■ ■ Requirements Connecting Standard Devices 1-2 1-4 1-4 1-5 1-5 1-6 1-6 1-7 1-7 1-7 1-i
Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using your telephone equipment: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
Overview 1 Features and Capabilities The following list provides an overview of the system’s features: ■ Full line of system phones, some with displays showing date, time, and programming and feedback messages. All system phones provide access to multiple outside lines and system features. ■ Programmable buttons on system phones, providing one-touch access to system features simply by pressing the button.
■ Special hospitality features that let Bed and Breakfast proprietors, for example, regulate phone use in guest rooms and schedule wake up calls for guests. ■ Easy-to-use programming procedures, making it simple for you to manage your system and telephones. System display phones provide messages and prompts during programming.
Optional Devices CONTROL UNIT (for the control unit) Main Circuit Breaker or On/Off Switch 206 Modules Cover Power Cord Receptacle AT&T Serial Printer Processor Module Outside Line Jacks 400 Modules PAGE Jack SMDR Jack Power Indicators (LEDs) PARTNER MAIL VS Voice Messaging System AT&T Paging System Extension Jacks (206 modules only) Outside Line Jacks AT&T Call Accounting Terminal (Basic or Plus) MUSIC ON HOLD Volume Adjustment Screw MUSIC ON HOLD Jack (for RCA phono plug) AT&T Magic on Hold
System Modules The following system modules can be installed in your system: ■ Processor Module provides the software intelligence that controls the system’s features. It has jacks for a music-on-hold audio source, a loudspeaker paging system, and a call reporting (SMDR) device, such as a printer. ■ 206E Module has jacks to connect a maximum of two outside telephone lines and six extensions to the system.
Telephones System Telephones This guide refers to AT&T telephones specifically designed to work with the system as system phones. These include the PARTNER-34D, PARTNER-18D, PARTNER-18, PARTNER-6, MDC 9000, and MDW 9000 telephones. You can also use MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, and MLC-6 system phones, although they are not discussed in this guide. If you use MLS-model phones with the system, refer to the documentation that shipped with those phones for information specific to the MLS-models.
Intercom Autodialers PARTNER-model system phones support the PARTNER-CA48 Call Assistant™ Intercom Autodialer at extensions 10 and 11. The autodialer provides Auto Dial buttons for all of the extensions in your system (up to 24). (The extra 24 buttons on the autodialer are not operational on your system.) The status lights next to each button also indicate calling activity at that extension. Users can program the Auto Dial buttons for either intercom ringing, voice signaling, or manual signaling.
Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional phone lines. Many industry-standard, single-line devices will work with the system regardless of the manufacturer: ■ Touch-tone, rotary, and cordless telephones (such as those you might have in your home) ■ Fax machines ■ Answering machines ■ Modems ■ Credit card scanners There are several other devices that may be compatible with the system.
Programming 2 Contents Overview 2-1 Hardware Considerations 2-2 Initial System Setup 2-3 ■ Setting the System Clock Assigning Lines Customizing Extensions ■ Copy Settings ■ ■ Changing Settings after Installation ■ Changing the System Clock Adding New Lines Adding New Extensions ■ Swapping Extensions ■ ■ Changing Settings to Support PBX or Centrex Services ■ ■ ■ Recall Setting Dialing Restrictions Speed Dial and Auto Dial Numbers System Programming Options ■ ■ ■ ■ ■ Speed Dialing Dialin
Contents Using System Programming ■ ■ ■ ■ ■ The Programming Overlays Button Locations Programming Mode Changing Programming Type Remote Programming 2-12 2-14 2-16 2-16 2-17 Telephone Programming Options 2-17 ■ 2-17 2-17 2-17 2-17 2-18 2-18 2-18 2-18 ■ ■ ■ ■ ■ Automatic Line Selection Extension Name on Display Line Ringing Personal Speed Dialing Programming Telephone Buttons Programming a Receptionist’s Extension Call Handling Options Button Programming Using Telephone Programming 2-20 ■ 2-20 2-2
Programming 2 Overview After the system hardware is installed, you can customize the system and individual telephones. This chapter explains how to use programming to accomplish that. There are two types of programming: ■ System Programming allows you to customize the system to meet the needs of your business. When the system is first installed, it uses factory settings that reflect the most commonly used options. You can change system settings as needed.
Hardware Considerations Programming procedures use line and extension numbers. The line number represents the line jack on a 206 or 400 module to which the outside line is connected. Similarly, the extension number represents the extension jack on a 206 module to which the system phone or standard device is connected. For each 206 module, the system assigns two lines and six extensions; for each 400 module, the system assigns four lines. The system numbers lines and extensions consecutively.
Initial System Setup After the control unit is installed, you set up the system using a combination of system and telephone programming procedures. In this guide, System Programming procedures are identified by a code (# and three digits); Telephone Programming procedures are identified by the feature name only. Use the System Planner as a guide when programming. The following sections provide an overview of the procedures you use for initial system setup.
Customizing Extensions In addition to line assignments, the following procedures can be used to customize an extension: ■ Display Language (#303) to specify the language (English, French, or Spanish) for messages that appear on a system display phone. ■ Automatic Extension Privacy (#304) to prevent other extensions with the same line from joining a call at the extension.
Copy Settings The recommended way to set up your system is to program one extension for each type of phone in the system, then use Copy Settings (#399) to program other phones of the same type. For example, you can program one PARTNER-18D phone and then copy its settings to any other extensions that have PARTNER-18D or PARTNER-18 phones. See “Copy Settings” in Chapter 5 for a list of the programmed settings that are copied.
Swapping Extensions If a user changes location, but wants to keep the same extension number, you can make the change easily by changing the connection at the control unit. For example, if the users at extensions 29 and 32 switch offices, you can disconnect the modular plug from extension jack 29 in the control unit, and reconnect it at extension jack 32. Likewise, reconnect the cord that was connected to extension jack 32 at its new location, extension jack 29.
If your PBX or Centrex system includes dialing restrictions, use those instead of the equipment restrictions. If you have PBX or Centrex dialing restrictions on a line and also program equipment restrictions, both the PBX or Centrex system and equipment restrictions apply. However, equipment dialing permissions will not override PBX or Centrex system restrictions.
Restricting Access to Outside Lines A user can access a line either by lifting the handset, pressing the line button on the phone, or by dialing the Direct Line Pickup feature code. If you do not want a user to access a specific outside line, you can use Line Access Restriction (#302) to control an extension’s access to a certain line (whether the line is assigned to the extension or not). Table 2-1 provides examples of settings that can be used to restrict an extension’s access to a specific outside line.
To override all dialing restrictions except Line Access Restriction (#302) and Night Service with System Password (#403), use Allowed Phone Number Lists (#407) to create lists of outside numbers that otherwise-restricted extensions can dial. Then use Allowed List Assignments (#408) to assign one or more of the lists to an extension.
Setting Up Groups of Extensions You can set up four types of extension groups: ■ Pickup Group Extensions (#501) assigns extensions to one of four Pickup Groups. A Pickup Group lets any user in the system answer outside calls for any extension in that group. ■ Calling Group Extensions (#502) assigns extensions to one of four Calling Groups. A Calling Group lets users ring or page all extensions in that group simultaneously or transfer calls into the group.
■ AA Extensions (#607) identifies extensions to which PARTNER Attendants are connected. This lets the system notify users with display phones when they are receiving a call that has been transferred from the PARTNER Attendant. Also, Transfer Return Extension (#306) lets you identify the extension to which a call transferred by the PARTNER Attendant should be routed if the destination extension does not answer.
Hospitality Features The following hospitality features are for special applications, such as the Bed and Breakfast and Hotel/Motel industries. With both features, the receptionist at extension 10 optionally can use the Intercom Autodialer to specify an extension. ■ Outgoing Call Restriction Button (#114) lets you program a button on the system phone at extension 10 to change an extension’s current Outgoing Call Restriction setting without entering System Programming mode.
PARTNER-34D PARTNER-18D Figure 2-3.
During System Programming, the normal functions of several buttons on the display phone at extension 10 or 11 change. For example, the left [ Intercom ] button becomes [ System Program ] and the right [ Intercom ] button becomes [ Central Tel Program ]. The Programming Overlay identifies these buttons. You use the following special buttons while programming: ■ [ Next Procedure ] and [ Prev Procedure ] cycle forward and backward through the programming procedures.
PARTNER-34D Phone PARTNER-18D/18 Phone PARTNER-6 Phone Figure 2-4.
Programming Mode 1. Place the Programming Overlay over the dialpad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. 2. To enter programming mode, press [ following appears: Feature ] [ 0 ] [ 0 ]. A display similar to the PROGRAM EXTENSION 10 If you are programming from extension 11, “11” displays instead of “10.” 3. Press [ System Program ].
Remote Programming The system permits programming from a remote location using an auxiliary device called the Remote Administration Unit (RAU). Remote programming requires the installation of two RAUs—one at your site and one at the location from which the programming is to be done. For more information on remote programming, see the PARTNER Communications System Remote Administration Unit Installation and Use guide.
Programming Telephone Buttons Telephone buttons without lines assigned to them can be programmed for system features such as Exclusive Hold or Conference Drop or for telephone numbers, so you can use the feature or dial the phone number with one touch. Once programmed, these buttons are called Auto Dial buttons, because simply pressing the button automatically dials the feature code or telephone number.
■ Manual Signaling. A Manual Signaling button (labeled MS-Bill) is programmed to signal the target extension. When the button is pressed, the user at the target extension will hear a tone for as long as the button is pressed. This feature is typically used by a receptionist to alert the boss of an important incoming call when the boss is already on a call. The lights of a Manual Signaling button work like an Auto Dial button to show the status of the target extension.
Using Telephone Programming There are two ways to program a telephone: Centralized Telephone Programming from extension 10 or 11 (see below) and Extension Programming from a user’s own extension (see page 2-23). Telephone Models Figure 2-6 illustrates a PARTNER-18D and Figure 2-7 illustrates a PARTNER-6 phone. As you program buttons, mark their functions on the phone’s labeling sheet (see the examples in Figures 2-6 and 2-7). NOTE: A PARTNER-6 phone only has four buttons available for lines.
PARTNER-18D Phone Line/ Programmable Buttons Any unused line button is programmable Figure 2-6. Example of PARTNER-18D phone PARTNER-6 Phone Line/ Programmable Buttons Any unused line button is programmable Figure 2-7.
To program a phone from extension 10 or 11, use the following procedure: 1. Place the Programming Overlay over the dialpad of the system display phone at extension 10 or 11—see “The Programming Overlays” earlier in this chapter for more information. 2. To start programming: a. Press [ Feature ] [ 0 ] [ 0 ]. A display similar to the following appears: PROGRAM EXTENSION 10 If you are programming from extension 11, “11” displays instead of “10.” b. Press [ System Program ].
6. To change the settings for another extension, press [ Central Tel Program ], then dial the new extension number. 7. To exit programming mode, you can press [ off-hook, then place it back in the cradle. Feature ] [ 0 ] [ 0 ], or lift the handset Changing Programming Type When you are in programming mode, you can move between System Programming and Centralized Telephone Programming.
Learning About Telephones 3 Contents System Telephones 3-1 ■ Buttons and Indicators ■ Lights ■ Ringing Patterns ■ Dial Tones ■ Using the Handset, Speaker, and Microphone Hands-Free Answer on Intercom (HFAI) Voice Interrupt on Busy Calls Speakerphone Performance Tips 3-2 3-4 3-5 3-5 3-5 3-6 3-7 3-7 Standard Telephones 3-8 ■ Ringing Patterns ■ Dial Tones ■ Using the Switchhook ■ Limitations ■ Feature Phones 3-9 3-9 3-9 3-10 3-11 Combination Extensions 3-11 Using Telephones 3-13 ■ ■ Basic Call
Learning About Telephones 3 This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or standard device is installed. In addition, basic call handling features and dial-code features are listed at the end of this chapter. See the feature name in Chapter 5 for details on a specific feature.
Buttons and Indicators PARTNER-34D Display Programmable Buttons (4 without lights) Line/Programmable Buttons (32 with lights) Intercom Buttons (2) Message Light Pull-Out Tray for Quick Reference Cards (all PARTNER models) PARTNER-18 PARTNER-18D Display Programmable Buttons (4 without lights) Line/Programmable Buttons (16 with lights) Intercom Buttons (2) Message Light The following buttons and indicators appear on system phones: Display.
MDC 9000/MDW 9000 (Handset) PARTNER-6 Line/Programmable Buttons (4) Intercom Buttons (2) Message Light Earpiece Volume Control Switch (MDC 9000) or Volume Control (MDW 9000) Handset Display Intercom Buttons (2) Line/ Programmable Buttons (4) MDC 9000: MDW 9000: MDC 9000 (Base) MDW 9000 (Base) Message Indicator. Lights when someone signals you with the Message Light On feature, or if you have a voice messaging system, when you have a message in your mailbox.
Lights Each line button has a green light and a red light. The meaning of these lights varies, depending on whether the button is used to access an outside line, is programmed with a system feature, or is programmed for Auto Dialing an extension number (Intercom Auto Dial button). (Auto Dial buttons for fax extensions show additional information; these “Fax Management” buttons are described in Chapter 4.
Ringing Patterns System phones have these ringing patterns: ■ An outside call will ring . . . ring . . . ring. ■ An intercom call will ring BEEP . . . ring BEEP . . . ring BEEP. If you have a system display phone, the caller’s extension number (and name if programmed) will show on the display. ■ A transferred call, or an unanswered transferred or parked call that is ringing back at your extension, will ring BEEP BEEP . . . ring BEEP BEEP . . . ring BEEP BEEP.
■ To turn off the microphone when you are using the speaker, press [ Mic/HFAI ]. This will mute your voice so the other party cannot hear you. ■ Use the Hands-Free Answer on Intercom (HFAI) feature to answer voice-signaled calls without lifting the handset (see below). Hands-Free Answer on Intercom (HFAI) When you receive a voice-signaled intercom call, your phone beeps once to indicate that your speaker has been turned on automatically, and you hear the caller’s voice over your phone’s speaker.
Voice Interrupt on Busy Calls A voice interrupt on busy call is a special intercom call that lets you interrupt and speak to another user who is busy on a call and who has the Voice Interrupt On Busy (#312) feature activated. When you use Voice Interrupt on Busy, the interrupted user hears two beeps before hearing your voice. Be aware that the third party to whom the interrupted user is speaking will probably hear the two beeps and the faint sound of your voice.
Standard Telephones In addition to system phones, you can connect industry-standard touch-tone or rotary dial phones—and even some feature phones (which have built-in calling features)—directly to the system. You can also combine standard phones on the same extension with system phones or other devices, without using expensive adapters or connectors.
Ringing Patterns Standard phones have these ringing patterns: ■ An outside call will ring . . . ring . . . ring. ■ An intercom call will ring-ring . . . ring-ring . . . ring-ring. ■ A transferred call, or an unanswered transferred or parked call that is ringing back, will ring-ring-ring . . . ring-ring-ring . . . ring-ring-ring. NOTE: If you use the system with PBX or Centrex lines, the PBX/Centrex distinctive ringing patterns are not passed to phones.
Limitations Each standard device requires one touchtone receiver to be available in order to dial a call (intercom or outside). Each 206 module has one touchtone receiver; each 400 module has two touchtone receivers. The combination of modules in your system determines the number of standard devices that can dial simultaneously. For example, if you have two 206 modules and two 400 modules, six standard devices can dial out at the same time.
Feature Phones A feature phone is a standard telephone that has feature buttons in addition to the regular 12-key dial pad. For example, there are feature phones that have programmable auto dial buttons, last number redial buttons, hold buttons, and built-in speakers. You can use most of the system’s dial-code features from a feature phone, and program them onto a feature phone button. However, there are some limitations to what these phones can do.
Using the telephones in a combination extension is fairly simple. The main thing to understand is that the two telephones share a single extension in the same way several home telephones share a single line. A system telephone works like it always does and a standard telephone works like it always does when connected to the system.
Using Telephones Your system provides intuitive operation of basic call handling features, plus dial-code features that make it easy for users to handle calls flexibly and efficiently from both system and standard phones. For more information on a specific feature, refer to the feature name in Chapter 5.
■ Last Number Redial ■ Loudspeaker Paging ■ Message Light Off ■ Message Light On ■ Personal Speed Dial Numbers ■ Recall ■ Save Number Redial* ■ Simultaneous Paging ■ Station Lock ■ Station Unlock† ■ System Speed Dial Numbers ■ Touch-Tone Enable ■ Voice Mailbox Transfer* * Available only on system phones. † Available only on system phones at extension 10 and 11.
Using Auxiliary Equipment 4 Contents Overview ■ If a Device Has Trouble Answering Machines ■ ■ ■ Single Answering Machine Multiple Answering Machines Personal Answering Machine 4-1 4-3 4-4 4-5 4-6 4-7 Call Reporting Devices (SMDR) 4-8 Programming ■ Call Reports ■ Considerations ■ Output Format 4-8 4-9 4-10 4-10 4-10 4-10 ■ ■ ■ Serial Printers Call Accounting Devices Credit Card Scanners 4-11 Fax Machines 4-12 ■ ■ ■ ■ ■ Using Fax Machines Fax Management Feature Transferring a Call to the
Contents Night Service with Auxiliary Equipment 4-21 PARTNER Attendant 4-23 Backup for Receptionist 4-23 Voice Messaging Systems 4-24 Delayed Call Handling 4-24 ■ ■ 4-ii
Using Auxiliary Equipment 4 Overview There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to program the features.
In addition, you can connect the following devices to your system: ■ Doorphones allow visitors to signal extensions by pressing a button on the doorphone; the person who answers a doorphone call can then speak with the visitor at the doorphone. A doorphone is especially useful for providing access to offices or departments after hours.
■ Headsets allow users to hold hands-free conversations. A headset is a combination earphone and microphone worn on the head, useful for receptionists, salespeople, or others who need to have their hands free while talking on the phone. AT&T offers several compatible headsets. ■ Specialty Handsets are designed for those individuals who need greater functionality than that provided by the handsets on system phones and standard phones.
Answering Machines You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. If you have an AT&T answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone. When you do so, the system sends the answering machine a signal that makes it hang up.
Single Answering Machine The single answering machine setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. You can install the answering machine on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions” in the PARTNER Plus Communications System Installation guide).
Multiple Answering Machines If a single answering machine cannot handle all your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine. A setup such as this might be used by a movie theater to announce movie times to people calling for information. Lines Ext X CONTROL UNIT ANS MACH 1 Ext Y ANS MACH 2 Figure 4-2.
Personal Answering Machine A personal answering machine is used to answer all the calls that ring at a certain extension (Figure 4-3). It is useful for the following situations: ■ When you do not want to dedicate an extension to an answering machine ■ When the extension receives a lot of intercom calls ■ When outside calls come through a receptionist and are transferred to the extension ■ When an extension has a private line Lines Ext X ANS MACH CONTROL UNIT Figure 4-3.
Call Reporting Devices (SMDR) SMDR (Station Message Detail Recording) is a call reporting feature that provides records of call activity. Call reporting information provides you with the ability to: ■ Detect any unauthorized calls ■ Bill clients or projects ■ Bill back by department ■ Reduce telephone costs by identifying the need to change telecommunications services (like adding a WATS line for calls to a particular area code) Call reporting information is recorded after each call is completed.
Call Reports A call report is a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure 4-4. DATE NUMBER TIME C 04/26/96 11:11 C 04/26/96 11:34 I 04/26/96 13:35 101028812015558014 101028819085556036 IN DUR. 00:01:40 00:04:28 00:02:12 LINE STN. ACCOUNT 08 02 01 18 32 10 1725 Figure 4-4. Sample Call Report Each page includes 59 records.
Considerations ■ The System Date (#101) and System Time (#103) must be set correctly to ensure accurate call reports. ■ The call report header prints in the Display Language (#303) specified for extension 10. ■ If a report cannot print because the printer is jammed or out of paper, the system will store up to 45 records in its memory until they can be printed. Additional calls will not be recorded.
Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 4-5). You can install the credit card scanner on an extension by itself, or combine it with a system phone or a standard phone on the same extension (see “Combination Extensions” in the PARTNER Plus Communications System Installation guide).
Fax Machines This section suggests several ways you can set up fax machines to work with your system. It includes instructions for programming and using a Fax Management button on a system phone (in order to monitor the status of a fax machine and transfer calls to it with a single touch), transferring calls to the fax machine extension, and using an AT&T fax machine’s Notify feature.
Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: ■ You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence — beep . . . . beep . . . . beep). If you hear this, you should transfer the call immediately to the fax machine extension. ■ You are on a call with a person who wants to send you a fax using the fax machine that is connected to his or her phone.
For all of these examples, program the fax machine extension’s Automatic Line Selection to select intercom first, followed by whatever outside lines you want to assign to it. (If you set the fax extension to select intercom first and the machine has an auto dial feature, program a 9 and one or more pauses (if available) before each Auto Dial number. When manually making a call, dial [ 9 ] to get an outside line. (For instructions on how to set the Automatic Line Selection, see Chapter 5.
Single Fax Machine The single fax machine setup (shown in Figure 4-6) is good for moderate traffic. The fax machine has its own line (line A), the number of which is published as the fax number. (The fax line can be used by other phones when all other lines are busy.) The fax machine is connected to its own extension (extension X). Fax Line A CONTROL UNIT Ext X FAX Figure 4-6. Single Fax Machine To Use The fax machine automatically answers all calls that come in on the fax line.
Fax Line Saver If you do not use your fax machine enough to justify paying for its own outside line, you can put the machine on its own extension. With this setup, you must transfer calls to it manually. If you have programmed a Fax Management button, you can transfer a call to the fax machine with a single touch, as well as monitor the status of the fax machine (see “Fax Management Feature” earlier in this chapter). Figure 4-7 shows the setup. Lines A CONTROL Ext X UNIT FAX B C Figure 4-7.
Send and Receive Fax Machines If your business has high-volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in Figure 4-8, fax 1 is the send machine, fax 2 is the receive machine. Line A is the fax line, the number of which is published as the fax number. If fax 2 doesn’t answer line A, fax 1 will. Fax Line A Ext X FAX 1 Send CONTROL UNIT Lines Ext Y FAX 2 Receive Figure 4-8.
To Program Fax 2 (Receive—Ext. Y) 4-18 1. Use Line Assignment (#301) to assign only line A to extension Y. 2. If the fax machine has the Notify feature, set it to select intercom first. If the fax machine does not have the Notify feature and you want it to be able to dial out when fax 1 is unavailable, set Automatic Line Selection for extension Y to select outside lines first (line A selected last). 3.
Modems There are several ways to use modems with your system, as described below. NOTE: Modems can connect directly to an extension jack without an adapter. However, if you connect a high-speed modem through the control unit, you may experience some degradation of efficiency and throughput, depending on the quality of the central office lines connected to the system.
Send and Receive Modem If you need to place and receive calls with the modem, use the setup shown in Figure 4-10. This setup makes line A the primary modem line, but keeps the line available for users at other extensions when all other lines are busy. Modem Line A Lines CONTROL UNIT Ext X MODEM Figure 4-10. Send and Receive Modem To Use Calls on the modem line (line A) ring only at extension X.
Night Service with Auxiliary Equipment You can set up modems, fax machines, and answering machines to receive calls automatically after hours. When Night Service is on, calls ring immediately at the appropriate extensions, so that no human intervention is required to transfer calls to the fax, modem, or answering machine. When Night Service is off, you can use the auxiliary equipment lines for normal business purposes, so that lines are dedicated to auxiliary equipment only after hours.
NOTE: If answering machines are connected to Night Service extensions, you can join a call that was already answered by an answering machine from any system phone. If you have an AT&T answering machine with the Call Intercept feature, the answering machine drops off the call when you join it. To Program 4-22 1. Use Line Assignment (#301) to assign only line A to extension X (for the fax machine to cover) and only line B to extension Y (for the modem to cover). 2.
PARTNER Attendant The PARTNER Attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits a caller dials after listening to a list of choices in a recorded greeting). For example, the PARTNER Attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on. The PARTNER Attendant can be set up for immediate call handling or delayed call handling.
Voice Messaging Systems Two AT&T voice messaging systems are compatible with your system. You can install one or the other, depending on your business needs: ■ The PARTNER MAIL VS Voice Messaging System, which physically resembles a 206 module, resides in the control unit. ■ The PARTNER MAIL Voice Messaging System is an auxiliary device that connects to the system through extension jacks. Both voice messaging systems offer your business complete call processing features.
PARTNER MAIL VS System Ext. Z1 Ext. Z2 Lines CONTROL UNIT automatically Ext. X (not covered by the PARTNER MAIL VS Ext. Y System) Ext. 10 Receptionist’s Desk Figure 4-13. Delayed Call Handling To Use Follow the instructions packaged with the PARTNER MAIL VS system to install it. During normal business hours, the PARTNER MAIL VS system uses delayed call handling; the receptionist picks up all calls at extension 10.
Feature Reference 5 Contents Overview 5-1 AA Extensions (#607) 5-3 Abbreviated Ringing (#305) 5-4 Account Code Entry (F12) 5-5 Allowed List Assignments (#408) 5-8 Allowed Phone Number Lists (#407) 5-9 Answering Calls 5-11 Auto Dialing 5-14 Automatic Extension Privacy (#304) 5-17 Automatic Line Selection 5-18 Automatic VMS Cover (#310) 5-20 Background Music (F19) 5-22 Call Forwarding/Call Follow-Me (F11,XX,XX) 5-24 Call Park 5-27 Call Pickup (I6XX) 5-29 Call Waiting (#316) 5-3
Contents 5-ii Display 5-43 Display Language (#303) 5-45 Distinctive Ring (#308) 5-46 Do Not Disturb (F01) Doorphone Alert Extensions (#606) 5-47 Doorphone Extension (#604 and #605) 5-49 Emergency Phone Number List (#406) 5-50 Exclusive Hold (F02) 5-52 Extension Name Display 5-53 External Hotline (#311) 5-55 Fax Machine Extensions (#601) 5-57 Forced Account Code Entry (#307) 5-58 Forced Account Code List (#409) 5-60 Group Call Distribution (#206) 5-62 Group Calling—Ring/Page (I7G/
Contents Night Service Button (#503) 5-105 Night Service Group Extensions (#504) 5-107 Number of Lines (#104) 5-108 Outgoing Call Restriction (#401) 5-109 Outgoing Call Restriction Button (#114) 5-111 Outside Conference Denial (#109) 5-113 Personal Speed Dial Numbers 5-114 Pickup Group Extensions (#501) 5-116 Privacy (F07) 5-117 Recall (F03) 5-118 Recall Timer Duration (#107) 5-120 Ring on Transfer (#119) 5-121 Rotary Dialing Timeout (#108) 5-122 Save Number Redial (F04) 5-123 Se
Contents 5-iv VMS Cover Rings (#117) VMS Hunt Delay (#506) 5-154 VMS Hunt Schedule (#507) 5-155 Voice Interrupt On Busy (#312) 5-156 Voice Interrupt On Busy Talk-Back (F18) 5-158 Voice Mailbox Transfer (F14) Wake Up Service Button (#115) 5-159 5-153 5-160
Feature Reference 5 Overview This chapter provides reference information for programming and using system features. Features are listed in alphabetical order. System Programming procedures include the procedure code (# and three-digit number) in the heading; dial-code features include the feature code (F for [ Feature ] or I for [ Intercom ], plus a two- or three-digit code).
This chapter gives step-by-step instructions, using the following conventions: ■ Programming instructions tell you to use the [ Next Data ] button to change values for specific settings. You can, however, enter a value using the dialpad if you prefer. Similarly, there are different ways to exit programming mode as described in Chapter 2—use the method with which you are most comfortable. ■ For Telephone Programming, this chapter provides only the instructions for Centralized Telephone Programming.
AA Extensions (#607) Description This System Programming procedure lets you identify extensions where PARTNER Attendants are connected to the system. Doing so lets the system notify users with display phones when they are receiving a call that has been transferred from the PARTNER Attendant. (This procedure applies only to PARTNER Attendants—do not use it with the Automated Attendant Service of a voice messaging system.
Abbreviated Ringing (#305) Description This feature applies only to system phones. This System Programming procedure activates or deactivates Abbreviated Ringing at the system phone at a specific extension. When a user is on a call and Abbreviated Ringing is Active, any incoming call rings only once. The green light next to the line button flashes until the call is answered or the caller hangs up (or for a transferred call, until it returns to the transfer return extension).
Account Code Entry (F12) Description This feature can be used only from a system phone. This feature lets a user enter an account code (up to 16 digits) for an outside call (incoming or outgoing). An account code typically is used to identify a department, project, or client for charge-back or tracking purposes.
■ If a Forced Account Code List exists, you can check to see if an account code is valid when entering or changing an account code by pressing [ Feature ] [ 1 ] [ 2 ] after entering the account code. If the account code is not valid, you will hear a denial tone. ■ The AT&T Call Accounting Terminal uses less than 16 digits for an account code. Refer to the device’s documentation to determine the maximum digits supported.
To enter or change a forced account code: 1. From a system phone, if a password is programmed for the system, you must enter it before lifting the handset. (See System Password (#403) for more information.) 2. Lift the handset or press [ Spkr ]. 3. Press the programmed Account Code Entry button or press [ Feature ] [ 1 ] [ 2 ]. If the Account Code Entry button has Iights, the green light turns on. 4. Enter an account code (supplied by your System Manager) using one of the following methods: 5.
Allowed List Assignments (#408) Description This System Programming procedure lets you assign up to four Allowed Phone Number Lists to a specific extension. Related Features You must use Allowed Phone Number Lists (#407) to create the lists of allowed telephone numbers before you use this procedure. Valid Entries 1 = Assigned to extension 2 = Not Assigned to extension ✔ Programming To assign Allowed Phone Number Lists to an extension: 1. Press [ 2. Enter the number of the extension to be programmed.
Allowed Phone Number Lists (#407) Description This System Programming procedure specifies telephone numbers that users can dial regardless of other dialing restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List.
Examples The examples below show how you would enter telephone numbers for an Allowed Phone Number List in Step 4 of “Programming.” When an Allowed List is assigned to an extension, users can dial numbers on that list, even if the numbers would otherwise be restricted. ■ Specific Telephone Numbers. Enter the phone number exactly as you would dial it.
Answering Calls Description This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls at other extensions—see “Related Features” below. Related Features ■ A user can join a call in progress at another extension, as long as Privacy is not on for that extension (see Joining Calls). ■ A user can answer a call ringing at another specific extension or at any extension in a group. For more information, see Call Pickup and Group Pickup.
How to Answer Calls Ringing at Your Extension System Phone You can answer a call on any line that is ringing, or select a specific line if more than one is ringing: ■ When the telephone is ringing, lift the handset. You are connected to the incoming call. If more than one line is ringing, you are connected to the line that has been ringing for the longest time.
Standard Phone If your standard phone has a button labeled “Recall” or “Flash,” use this button whenever you are instructed to press the switchhook. ■ To answer a call: When the telephone is ringing, lift the handset. You are connected to the incoming call. ■ To answer a call when you are already on a call (you hear a call waiting tone—two beeps): 1. Press the switchhook. The call you are on is placed on hold and you are connected to the new call. 2.
Auto Dialing Description Auto Dial buttons can be programmed only on system phones. This Telephone Programming procedure lets system phone users dial outside numbers, extension numbers, feature codes, or account codes with a single touch, by pressing a programmed button. If an extension number is stored on an Auto Dial button, the user can dial, signal, or transfer calls to the extension by pressing the button.
■ For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or Centrex system, include the dial-out code followed by one or more pauses (if available) on an Auto Dial button for a number outside the PBX or Centrex system. (See “Changing Settings to Support PBX or Centrex Services” in Chapter 2 for more information.) Examples The examples below show some possible entries for an Auto Dial number in Step 4 of “Programming.” ■ Outside Phone Number.
Using From a system phone, to dial an outside number or extension number (you can lift the handset or press [ Spkr ], but you do not have to do so): 1. If you want to call on a specific line, press the line button (or press [ Intercom ] [ 8 ] and dial the two-digit line number). If you did not lift the handset, the lights next to [ Spkr ] and [ Mic/HFAI ] go on, and you are active on the speakerphone. 2. Press the Auto Dial button on which the outside number or extension number is programmed.
Automatic Extension Privacy (#304) Description This System Programming procedure lets you either allow users to join active calls at an extension or prevent users from joining active calls at the extension When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension.
Automatic Line Selection Description This Telephone Programming procedure determines the line a user is connected to after lifting the handset or turning on the speaker to make a call. The system looks for lines in the order specified by this procedure and selects the first available line. For example, if you specify outside lines first for an extension, but all outside lines are busy, the user will hear the intercom dial tone after lifting the handset or turning on the speaker.
Examples System Phone With Automatic Line Selection at its factory setting, the system first searches to find an idle outside line in numerical order (starting with the lowest line number). Then, if all outside lines are busy, the system searches for an idle intercom line. This order can be changed, however, to accommodate your business needs.
Automatic VMS Cover (#310) Description This feature applies only if you have a voice messaging system. This System Programming procedure automatically routes an extension’s unanswered intercom and transferred calls to the Call Answer Service of the voice messaging system after a specified number of rings (default for all system extensions is three rings), so callers can leave a message.
Programming To change the Automatic VMS Cover setting for an extension: 1. Press [ 2. Enter the number of the extension to be covered by the voice messaging system. For example, to program extension 11, press [ 1 ] [ 1 ]. 3. To assign or unassign Automatic VMS Cover, press [ appropriate value displays. 4. To program another extension, press [ Next Item ] or [ Prev Item ] until the extension number shows on the display. Then repeat Step 3. 5. Select another procedure or exit programming mode.
Background Music (F19) Description This feature is available only on system phones with speakers. This feature provides background music through the speaker of an idle system phone for a user’s work area. Background Music plays the recorded material from the Music On Hold audio source. Related Features Background Music is available only if Music On Hold (#602) is active and an audio source is connected to the processor module.
Using To turn Background Music on: 1. From a system phone with a speaker, press the programmed button or press [ Feature ] [ 1 ] [ 9 ]. If the phone is idle, you hear Background Music. If the Background Music button has lights, the green light turns on. 2. To adjust the volume of Background Music, use the phone’s volume control buttons while listening to the Background Music. To turn Background Music off: Press the programmed button or press [ Feature ] [ 1 ] [ 9 ] again.
Call Forwarding/Call Follow-Me (F11,XX,XX) Description This feature forwards all intercom, transferred, and outside calls from a user’s extension to another system extension (where XX is an extension number from 10–33). Users can activate this feature from their own extension (Call Forwarding) or from any other extension in the system (Call Follow-Me).
Programming To program a Call Forwarding button: 1. Press [ 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button, preferably a button with lights. 4. At this point, you can: 5. Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
To remove Call Forwarding using the programmed button: 1. Press the programmed button. If an originating extension and a destination extension were programmed on the button, Call Forwarding is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3. 2. If no originating extension was programmed, dial your extension number. 3. If no destination extension was programmed, dial your extension number again.
Call Park Description This feature allows you to “park” a call, or put it on a special type of hold, so it can be picked up from any phone in the system. Related Features ■ Use Call Pickup to retrieve parked calls. ■ When a call is parked, the caller hears Music On Hold (#602) if it is active and an audio source is connected to the processor module, regardless of the Ring on Transfer (#119) setting.
Standard Phone To park a call: 1. While on a call, press the switchhook or [ Recall ]. The call is put on hold and you hear intercom dial tone. 2. Dial your two-digit extension number. 3. Hang up. If the call is not picked up within three minutes, it rings back at your extension. If you are on another call when the parked call returns, you will not receive notification even if Call Waiting is Assigned to your extension. The parked call rings back when your phone is idle.
Call Pickup (I6XX) Description This feature lets users answer any intercom, outside, or transferred call ringing at another specified extension (where XX is an extension number from 10–33). This feature is useful for officemates who agree to answer each other’s calls. Related Features Use this feature to retrieve a parked call—see Call Park.
Call Waiting (#316) Description This feature applies only to standard phones. This System Programming procedure specifies standard phone extensions that are eligible for Call Waiting. Users who receive a call waiting tone hear two beeps when they are on a call to indicate a second incoming intercom, transferred, or outside call. The user can press the switchhook (or Recall or Flash button, if available) to put the current call on hold and retrieve the second call.
Calling Group Extensions (#502) Description This System Programming procedure identifies the extensions in a Calling Group—a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group; the first extension to pick up the call is connected to the caller.
Conference Calls Description This section explains how to set up conference calls using the [ Conf ] button on a system phone or the switchhook on a standard phone. A conference call connects up to five parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call, but the call cannot include more than two outside parties.
Using System Phone 1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.) You are connected with the first party. 2. Press [ Conf ]. The first party is now on hold. 3. Set up the call to the second party. You are connected with the second party. If you are adding an inside party to a call, you must wait until the party answers. 4. Press [ Conf ] again to add the second party to the call.
Conference Drop (F06) Description This feature drops the last outside party added to a conference call, without disconnecting the other parties. Related Features ■ For instructions on setting up conference calls, see Conference Calls. ■ You can use Outside Conference Denial (#109) to disallow conference calls with multiple outside parties. Considerations You can program a Conference Drop button on a system phone to use the feature with one touch. Programming To program a Conference Drop button: 1.
Copy Settings (#399) Description This System Programming procedure copies all of the following settings from one extension to another: #301 Line Assignment #302 Line Access Restriction #303 Display Language #304 Automatic Extension Privacy #305 Abbreviated Ringing #307 Forced Account Code Entry #308 Distinctive Ring #309 Intercom Dial Tone #310 Automatic VMS Cover #311 External Hotline #312 Voice Interrupt On Busy #316 Call Waiting #401 Outgoing Call Restriction #405 Disallowed List Assignments #408 Allowe
Dial Mode (#201) Description This System Programming procedure identifies individual lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you. Related Features ■ If you are having difficulty using touch-tone phones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).
Direct Line Pickup—Active Line (I68LL) Description This feature allows users to access a ringing or held call, or to join a call in progress on a specific outside line (where LL is a line number from 01–12). This feature is useful for picking up a ringing or held call or for joining a call on a line that is not assigned to the phone. Related Features ■ If a line is idle, users cannot access it with this feature (they hear busy tone).
Using System Phone 1. If you want, lift the handset. 2. Press a button programmed with Direct Line Pickup—Active Line, then dial the two-digit line number (01–12) of the line you want to pick up or join; or press [ Intercom ] [ 6 ] [ 8 ] and the two-digit line number. If you did not lift the handset, the speaker comes on automatically. Standard Phone 1. Lift the handset. You hear intercom dial tone. 2. Dial [ 6 ] [ 8 ] and the two-digit line number (01–12) of the line you want to pick up or join.
Direct Line Pickup—Idle Line (I8LL) Description This feature allows users to access a specific outside line (where LL is a line number from 01–12) when the line is not in use. This feature is useful for accessing a line that is not assigned to the phone. Related Features ■ If a line is in use, users cannot access it with this feature (they hear busy tone). For information on accessing a ringing or held call, or joining a call in progress, see Direct Line Pickup—Active Line.
Disallowed List Assignments (#405) Description This System Programming procedure lets you assign up to four Disallowed Phone Number Lists to specified extensions. Related Features You must use Disallowed Phone Number Lists (#404) to create the lists of disallowed telephone numbers before you use this procedure. Considerations When a Disallowed Phone Number List is assigned to an extension, the list applies to all lines to which the extension has access.
Disallowed Phone Number Lists (#404) Description This System Programming procedure specifies telephone numbers that users cannot dial. For example, you may want to prevent calls to a specific telephone number or to categories of numbers, such as international numbers. Use this procedure to create up to four lists of up to 10 telephone numbers each.
■ All Telephone Numbers in One Exchange.
Display Description PARTNER-model display phones have a 2-line, 24-character (per line) adjustable display area, for calling and programming feedback.
Considerations 5-44 ■ The call timer records the time a user is active on a call. It begins when the handset is lifted out of the cradle and ends when either the handset is placed back in the cradle or the call is placed on hold. (This is not the call duration reported to SMDR. SMDR records the total time the call is in progress—including the time a call is placed on hold. For more information, refer to “Call Reporting Devices (SMDR) in Chapter 4.
Display Language (#303) Description This System Programming procedure identifies the language in which display messages appear if the extension has a system display phone. The language is set for each extension, so phones in the same system can display different languages. Considerations If SMDR is used, the call report header is printed in the language specified for extension 10. Valid Entries 1 = English ✔ 2 = Spanish 3 = French Programming To change the Display Language setting for an extension: 1.
Distinctive Ring (#308) Description This System Programming procedure determines whether calls should ring at a standard device using the system’s distinctive ringing patterns—different patterns for outside, intercom, and transferred calls—or whether all calls to the standard device should ring like outside calls. Considerations ■ Change the setting to Not Active if a standard device such as a modem or answering machine does not pick up intercom or transferred calls.
Do Not Disturb (F01) Description This feature is available only on system phones. This feature lets a system phone user press a programmed button to prevent incoming calls for the extension from audibly alerting (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a busy signal. This feature is recommended only if someone answers outside calls for your extension when you do not answer them.
Doorphone Alert Extensions (#606) Description This System Programming procedure identifies up to 24 extensions that are to signal when a doorphone button is pressed. When a person uses the doorphone, it signals all alert extensions at the same time. If the alert extension is a system phone, the call signals with a unique ding-dong sound to distinguish it from other calls. Additionally, if you have two doorphones, they signal with different tones so you can distinguish between them.
Doorphone Extension (#604 and #605) Description These System Programming procedures identify extensions to which doorphones are connected. A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to the system—use Doorphone 1 Extension (#604) to identify the extension to which the first doorphone is connected and Doorphone 2 Extension (#605) to identify the extension to which the second doorphone is connected.
Emergency Phone Number List (#406) Description This System Programming procedure creates a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line. Typical list entries include fire, police, and emergency services numbers.
Programming To create an Emergency Phone Number List: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System 2. Select a list entry (01–10). For example, to select the third entry, press [ A display similar to the following appears: Program ] [ System Program ] [ # ] [ 4 ] [ 0 ] [ 6 ]. 0 ] [ 3 ]. Emergency List 03 Data-----------3. Enter the telephone number. 4. To save the telephone number in memory, you must press [ 5. At this point: 6.
Exclusive Hold (F02) Description This feature is available only on system phones. This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone. Related Features You can use the Hold button to put calls on regular hold (any extension can pick up the held call). Considerations ■ You can program an Exclusive Hold button on a system phone to use the feature with one touch.
Extension Name Display Description Users can assign a name to their extension: up to 20 characters long on PARTNER-model phones, up to 12 characters long on MLS-model phones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display phone receiving the call. Similarly, users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call.
Programming To assign a name to an extension: 1. Press [ 2. Enter the number of the extension to be programmed. For example, to program extension 12, press [ 1 ] [ 2 ]. 3. Press left [ Feature ] [ 0 ] [ 0 ] [ System Intercom Program ] [ System Program ] [ Central Tel Program ]. ]. For extension 12, the display reads: 12 Enter Extension Name If a name was assigned previously to this extension, that name displays instead. 4. Enter the two-digit code for each character you want to enter.
External Hotline (#311) Description This procedure applies only to standard phones. This System Programming procedure identifies an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently-called service bureau. The external hotline must be a standard phone, not a system phone.
Valid Entries Extensions 11–15, 17–21, 23–27, and 29–33 1 = Assigned 2 = Not Assigned ✔ Programming To identify an external hotline extension: 1. Press [ 2. At the Extension: prompt, enter the external hotline extension number— see “Valid Entries” on the previous page. For example, to program extension 30 as the external hotline, press [ 3 ] [ 0 ]. 3. To assign or unassign the extension, press [ displays. 4.
Fax Machine Extensions (#601) Description This System Programming procedure identifies extensions to which fax machines are connected. Related Features ■ If you want to monitor fax machine status and make one-touch transfers to the fax machine, see Auto Dialing to program a Fax Management button and “Fax Management Feature” in Chapter 4 to use the button. ■ To prevent other extensions from interrupting a fax call, program the fax extension for Automatic Extension Privacy (#304).
Forced Account Code Entry (#307) Description This feature applies only to system phones. This System Programming procedure identifies specific extensions at which users must enter an account code prior to making outside calls. The account code can be used to charge telephone calls to a department or client; the account code prints on call reports if you are using SMDR (Station Message Detail Recording) or a call accounting package.
Valid Entries 1 = Assigned 2 = Not Assigned ✔ Programming To program an extension for Forced Account Code Entry: 1. Press [ 2. At the Extension: prompt, enter the number of the extension to be programmed. For example, to program extension 15, press [ 1 ] [ 5 ]. 3. To assign or unassign Forced Account Code Entry, press [ appropriate value displays. 4. To program another extension, press [ Next Item ] or [ Prev Item ] until the extension number shows on the display. Then repeat Step 3. 5.
Forced Account Code List (#409) Description This System Programming procedure lets you identify a list of up to 99 account code verification entries for extensions that are forced to enter account codes. Once a list is created, any user at an extension programmed for Forced Account Code Entry must enter a valid account code—one that matches a list entry— before being allowed to make an outside call. This feature ensures that only authorized users with valid account codes can make outside calls.
■ Wildcard Characters. You can use wildcard characters in list entries. For example, your company’s Sales Department has a three digit account code—the first digit represents the department and the second and third digits represent the individuals in the department. You enter 4!! as the list entry. - The following entries are valid: 401 410 499 455555 - The following entries are invalid: 4 44 Programming To create a Forced Account Code List: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System 2.
Group Call Distribution (#206) Description This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1–7. (Hunt Group 7 is used exclusively for the voice messaging system.) Related Features ■ You must use Hunt Group Extensions (#505) to assign extensions to Hunt Groups.
■ If you install a voice messaging system, assign the system extensions associated with the voice messaging system hardware to Hunt Group 7. Then, use this procedure to assign outside lines to Hunt Group 7 for Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to transfer to a specific extension or group without the assistance of the receptionist.
Group Calling—Ring/Page (I7G/I*7G) Description This feature lets users ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling Groups (G is a Calling Group number from 1–4), When paging, the caller hears a beep and begins speaking; the caller’s voice is heard on the speakers of all idle system phones in the selected Calling Group.
For example, a car dealership puts all extensions for the sales staff into Calling Group 1. To let a prospective customer talk to any salesperson, the receptionist simply transfers the call to the group by dialing [ Transfr ] [ 7 ] [ 1 ]. All phones in the group ring, and the customer is connected to the first salesperson to answer. (Alternatively, the receptionist can page the group through the speakers of their system phones by pressing [ Intercom ] [ ★ ] [ 7 ] [ 1 ].
To manually ring or page a Calling Group: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. To make a ringing call, dial [ 7 ] and a group number (1–4). All available extensions in the Calling Group ring. To make a paging call, press [ ★ ] [ 7 ] and a group number (1–4). After the beep, start talking. Your voice is heard through the speakers of all system phones that are not busy in the Calling Group.
Group Hunting—Ring/Voice Signal (I77G/I*77G) Description This feature lets you distribute call volume among extensions in a group, to offload call activity from a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–7), the system rings or voice signals the first available (non-busy) extension in the group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt.
■ You can program a Group Hunting button on a system phone to ring or voice signal a Hunt Group with one touch. ■ If you have a voice messaging system, you can program Hunt Group 7 ([ Intercom ] [ 7 ] [ 7 ] [ 7 ]) on a button to retrieve messages with one touch.
To manually ring or voice signal a Hunt Group: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. To make a ringing call, dial [ 7 ] [ 7 ] and a group number (1–7). The next available extension in the Hunt Group rings. If no one answers within three rings, the call hunts to the next available extension. To make a voice-signaled call, press [ ★ ] [ 7 ] [ 7 ] and a group number (1–6). After the beep, start talking.
Group Pickup (I66G) Description This feature allows users at any extension in the system to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group (where G is a Pickup Group number from 1–4). In other words, when a call rings at an extension that is in a Pickup Group, a user at any extension in the system can answer the call, without knowing which extension or line is ringing and without being in the same Pickup Group. The system can have up to four Pickup Groups.
Using System Phone To use Group Pickup when programmed on a button, press the programmed button. To use manually: 1. Lift the handset and press [ Intercom ]. You hear intercom dial tone. 2. Dial [ 6 ] [ 6 ] and a group number (1–4) to pick up a call ringing at any extension in the group. Standard Phone To use Group Pickup: 1. Lift the handset. You hear intercom dial tone. 2. Dial [ 6 ] [ 6 ] and a group number (1–4) to pick up a call ringing at any extension in the group.
Hold Description This section explains how to place and retrieve calls on hold, using either the [ Hold ] button on a system phone or the switchhook on a standard phone. (The user can make and receive other calls on another line while a call is on hold.) Related Features ■ System phone users can use Exclusive Hold to put calls on hold that can be retrieved only from their own extension. ■ Use Call Park to put a call on a special type of hold so it can be picked up from any phone in the system.
Using System Phone To put a call on hold, press [ Hold ]. The green light next to the line or [ Intercom ] button winks. To retrieve a call that you put on hold: 1. Press the line or [ 2. If the handset is in the cradle, lift it up or press [ Spkr ]. You are reconnected to the held call. The green light next to the line or intercom button changes to on steady. Intercom ] button next to the winking green light.
Hold Disconnect Time (#203) Description This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. There are two possible signals: a long signal (450 milliseconds) used by most telephone companies, or a short signal (50 milliseconds) used by a few telephone companies. The length of the signal is called the hold disconnect time.
Hotline (#603) Description This System Programming procedure identifies an internal hotline extension and its alert extension. When a user lifts the handset of the hotline phone, the alert extension rings. You can set up several hotline and alert extension pairs. The alert extension can be the same or different for multiple hotline extensions. We recommend using a standard phone as the hotline phone since this feature makes use only of the phone’s intercom.
Programming To identify a hotline extension and its alert extension: 1. Press [ 2. At the Extension: prompt, enter the hotline extension number—see “Valid Entries” on the previous page. For example, to program extension 33 as the hotline, press [ 3 ] [ 3 ]. 3. At the Data -- prompt, enter the alert extension number—see “Valid Entries” on the previous page. For example, to program extension 32 as the alert extension, press [ 3 ] [ 2 ].
Hunt Group Extensions (#505) Description This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system. Related Features for Hunt Groups 1–6 ■ For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt Group, see Group Hunting.
Considerations for Hunt Group 7 This Hunt Group is used exclusively for the extensions associated with the voice messaging system hardware. Do not assign any other extensions to this group. A voice messaging system requires special hardware and set up procedures—refer to “Voice Messaging Systems” in Chapter 4 and to the documentation shipped with the voice messaging system for more information.
Intercom Dial Tone (#309) Description This System Programming procedure determines the type of dial tone that the system provides at an extension. It may be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, such as a fax or modem, that has trouble making calls. For example, if you have a modem that checks for outside line dial tone before dialing, use this procedure to change from Regular to Machine dial tone.
Joining Calls Description Joining is adding yourself to a call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call. ) Up to three system extensions can join a call on an outside line (for a total of one outside and four inside parties). Related Features ■ You can use Automatic Extension Privacy (#304) to prevent other extensions from joining calls on a specific extension.
How to Join a Call System Phone A steady red light next to a line button indicates a call is in progress at another extension. To join a call: ■ Press the line button next to the steady red light and lift the handset, or ■ Lift the handset and press [ Intercom ] [ 6 ] [ 8 ] and the two-digit line number. The red and green lights alternately flash. You are now joined with the call. Standard Phone 1. Lift the handset. You hear intercom dial tone. 2.
Last Number Redial (F05) Description This feature redialls the last outside number dialed (maximum 28 digits). It is useful for immediately redialing a busy number. Related Features ■ You can use Save Number Redial to temporarily save the last number dialed. The difference between Last Number Redial and Save Number Redial is that Save Number Redial allows you to make other outside calls before redialing the saved number. ■ System Speed Dial Numbers cannot be redialed with this feature.
Line Access Restriction (#302) Description This System Programming procedure restricts an extension from receiving and/or making outside calls on a specific line. For example, you may want a secretary to answer calls on a manager’s line, but not to make any outgoing calls on the line; in this case you can assign the manager’s line to the secretary’s extension and restrict it to In Only. Related Features ■ This procedure is the most extreme way to restrict dialing.
Programming To restrict an extension from making calls on a specific line: 1. Press [ 2. At the Extension: prompt, enter the extension number to be programmed. For example, to program extension 23, press [ 2 ] [ 3 ]. 3. At the Line: prompt, enter the line number to be restricted at this extension. For example, to restrict line 2, press [ 0 ] [ 2 ]. The current restriction displays. 4.
Line Assignment (#301) Description This System Programming procedure assigns the outside lines that are available at an extension. The default order of line assignment to the buttons on a system phone is from left to right, starting in the bottom left corner (see Figure 5-1 on the next page). To put the lines in a different order, first use this procedure to remove all assigned lines; then assign lines in the desired order.
PARTNER-34D PARTNER-18D/PARTNER-18 PARTNER-6 Figure 5-1.
Valid Entries 1 = Assigned ✔ 2 = Not Assigned 3 = Select Button (then press a line button to assign the line to that button) Programming To assign lines to a specific extension: 1. Press [ 2. Enter the extension number to be programmed (10–33). For example, to program extension 15, press [ 1 ] [ 5 ]. The red light next to each button that has a line assigned is on steady. To remove all existing line assignments, press [ Remove ] before selecting a line. 3. Enter the line number (01–12) to be assigned.
Line Coverage Extension (#208) Description This feature applies only if you have a voice messaging system. This System Programming procedure identifies an extension as the “owner” of a specific outside line, so the extension can activate VMS Cover for that line. Related Features ■ An extension’s “owned” line is eligible for coverage only if Line Ringing is set to Immediate Ring or Delayed Ring and Line Access Restriction (#302) is set to No Restriction or In Only.
Line Ringing Description This Telephone Programming procedure determines how each outside line assigned to an extension rings. A line can ring immediately, ring with a 20 second delay, or not ring at all. Delayed Ring is useful for backup coverage on shared Iines, such as for secretaries who cover each other’s lines. No Ring is useful for all extensions except 10 when a receptionist answers all calls, or for phones with no regular users, such as in conference rooms.
Programming To change the way outside lines ring at an extension: 5-90 1. Press [ 2. Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line buttons show the current Line Ringing settings for all lines assigned to the extension. (If a line is not assigned to a button, the green light next to that button is off.
Loudspeaker Paging (I70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the processor module. Related Features ■ Users can make Simultaneous Paging announcements over the loudspeaker paging system and the idle system phones assigned to Calling Group 1. See Calling Group Extensions (#502) to program Calling Group 1.
Standard Phone To make an announcement over the loudspeaker paging system: 1. Lift the handset. You hear intercom dial tone. 2. Dial [ 7 ] [ 0 ]. 3. Speak into the handset. Your voice is heard through the loudspeaker paging system. For touch-tone phones only, if your loudspeaker paging system supports announcements to zoned areas, refer to the instructions packaged with the device to make zoned announcements.
Making Calls Description A user can make a call by dialing an outside phone number or an extension number. There are also several ways to speed dial a number—see “Related Features” below. Related Features ■ You can store an outside number, an intercom number, or a feature code on a button, so a user can dial the number with a single touch. For information about programming and using Auto Dial buttons, see Auto Dialing.
■ Users can signal, then speak to, system phone users who are already active on a call to alert them of important business matters, provided Voice Interrupt On Busy (#312) is Assigned for the recipient. Considerations ■ The following instructions assume that system phones are set (using Automatic Line Selection) to automatically select outside lines first, and standard phones are set to select intercom first.
Standard Phone 1. Lift the handset. You hear intercom dial tone. 2. Dial [ 9 ] to get an outside line. You hear outside line dial tone. 3. Dial the phone number. (If you are using a PBX or Centrex line, you also may need to use a dial-out code (usually 9) before you dial a number outside the PBX or Centrex system.) To make an outside call on a specific line: 1. Lift the handset. You hear intercom dial tone 2. Dial [ 3. Dial the phone number. 8 ] plus the two-digit line number.
Standard Phone 1. Lift the handset. You hear intercom dial tone. 2. To ring the extension, dial the two-digit extension number, or To voice-signal a system phone at the extension, press [ ★ ] plus the two-digit extension number and listen for one of the following responses: 5-96 ■ If you hear one beep, you have reached an idle system phone. You can speak after the beep. Your voice is heard through the other extension’s speaker. If the recipient is present, he or she can reply.
Manual Signaling (F13XX or F13*XX) Description This feature applies only to PARTNER- and MLS-model phones. This feature lets you program a button on your PARTNER- or MLS-model phone that you can use to signal a predetermined co-worker’s extension. It typically is used by a receptionist to alert a user when the user is busy on another call. You can use a Manual Signaling button to beep, ring, or voice signal the user at the target extension.
Programming To program a Manual Signaling button: 1. Press [ 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button. 4. Press [ 5. Dial the two-digit extension number of the target extension. For example, to identify extension 22 as the target extension, press [ 2 ] [ 2 ]. (Enter [ ★ ] before the extension number if you want to use the button for voice signaling.) 6. Program another button for this extension or exit programming mode.
Message Light Off (F10X) Description This feature turns off the message light at a specified extension where XX is an extension number from 10–33). Related Features For instructions on turning on the message light, see Message Light On. Considerations ■ This feature turns off the message light on system phones and standard phones that have message lights. (See “Standard Telephones” in Chapter 1 for a list of standard phones with message lights.
Using System Phone To turn off the message light: 1. Press the programmed button or press [ Feature ] [ 1 ] [ 0 ]. If you programmed the destination extension number on the button, the message light for the destination extension goes off. Skip Step 2. 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn off, or use an Auto Dial button or Manual Signaling button. Standard Phone To turn off the message light: 1.
Message Light On (F09XX) Description This feature turns on the message light at a specified extension (where XX is an extension number from 10–33). Related Features ■ For instructions on turning off the message light, see Message Light Off. ■ You may be able to use this feature to signal someone at a doorphone extension. See Doorphone Extension (#604 and #605). Considerations ■ This feature turns on the message light on system phones and standard phones that have message lights.
Using System Phone To turn on the message light: 1. Press the programmed button or press [ Feature ] [ 0 ] [ 9 ]. If you programmed the destination extension number on the button, the message light for the destination extension goes on. Skip Step 2. 2. If no extension number was programmed on the button, dial the extension number of the phone whose message light you want to turn on, or use an Auto Dial button or Manual Signaling button. Standard Phone To turn on the message light: 1. Lift the handset.
Music On Hold (#602) Description This System Programming procedure activates or deactivates the MUSIC ON HOLD jack on the processor module. The jack must be active and an audio source must be connected to the jack in order to provide recorded music or messages to callers on hold. Related Features ■ If Ring on Transfer (#119) is Not Active and Music On Hold is Active, transferred callers hear music-on-hold until the call is answered.
Programming To change the setting of the MUSIC ON HOLD jack: 5-104 1. Press [ 2. To activate or deactivate the MUSIC ON HOLD jack, press [ appropriate value displays. 3. Select another procedure or exit programming mode. Feature ] [ 0 ] [ 0 ] [ System Music On Hold (#602) Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 2 ].
Night Service Button (#503) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Night Service on and off. When Night Service is on, all lines assigned to the phones of the users in the Night Service Group ring immediately, regardless of their normal Line Ringing settings. Night Service is useful if you want phones to ring after regular business hours.
Programming To program a Night Service Button at extension 10: 1. Press [ 2. At this point: ■ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 5 ] [ 0 ] [ 3 ].
Night Service Group Extensions (#504) Description This System Programming procedure assigns extensions to the Night Service Group. When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings. Related Features ■ You must use Night Service Button (#503) to program the button that is used to turn Night Service on and off.
Number of Lines (#104) Description This feature should be used only for initial system setup. This System Programming procedure determines the number of outside lines that are automatically assigned to all system extensions. (This number does not have to match the actual number of lines connected at the control unit.
Outgoing Call Restriction (#401) Description This System Programming procedure identifies the types of outgoing calls that can be made on all lines at an extension. See “Dialing Restrictions and Permissions” in Chapter 2 for a summary of calling restrictions. Related Features ■ This restriction also applies to lines that a user has access to with Direct Line Pickup—Idle Line.
Programming To identify the types of outgoing calls that can be made on all lines at an extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System 2. At the Extension: prompt, enter the number of the extension to be programmed. For example, to select extension 30, press [ 3 ] [ 0 ]. 3. To change the type of call restriction, press [ value displays. 4. To program another extension, press [ Next Item ] or [ Prev Item ] until the extension number shows on the display. Repeat Step 3. 5.
Outgoing Call Restriction Button (#114) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used to change the current Outgoing Call Restriction setting for an extension. This button is useful for quickly changing an extension’s restriction.
Programming To program an Outgoing Call Restriction button at extension 10: 1. Press [ 2. At this point: ■ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 4 ].
Outside Conference Denial (#109) Description This System Programming procedure determines whether users can include more than one outside party in a conference call. Related Features ■ For instructions on making conference calls, see Conference Calls. ■ Use Conference Drop to drop the last outside party added to the conference. Considerations ■ This feature setting applies to all system users. ■ A conference call connects up to five parties (including the conference originator).
Personal Speed Dial Numbers Description This Telephone Programming procedure lets you store up to 20 frequentlydialed numbers for each extension. Personal Speed Dial numbers can be dialed quickly by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the two-digit code from 80 through 99. The Personal Speed Dial numbers programmed for a particular extension are for use only at that extension.
Programming To program Personal Speed Dial numbers: 1. Press [ 2. Dial the number of the extension to be programmed with this feature. 3. Select a two-digit code by pressing [ Feature ] and dialing two digits between 80 and 99. For example, to select code 81, press [ Feature ] [ 8 ] [ 1 ]. Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. If a number is assigned already to the code, the number appears on the display.
Pickup Group Extensions (#501) Description This System Programming procedure lets you assign extensions to a Pickup Group. When a call rings at an extension in a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature is useful when a user needs to answer calls on lines not assigned to his or her phone. The system supports up to four Pickup Groups.
Privacy (F07) Description This feature is available only on system phones. This feature lets system phone users press a programmed button to turn Privacy on and off, preventing or allowing other users to join calls at the user’s extension as needed. Related Procedures ■ If Automatic Extension Privacy (#304) is Assigned for an extension, that extension normally is private.
Recall (F03) Description This feature causes the system to send a timed switchhook flash over the telephone line to “recall” a new dial tone or to access a PBX, central office, or Centrex feature, such as Call Waiting. Related Features ■ If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal. Your local phone company can tell you the correct setting—for most Centrex systems, the correct setting is 800 msec. (or 32).
Using To access a PBX, central office, or Centrex feature (such as Call Waiting) while active on an outside line: System Phone 1. Press the programmed button or press [ 2. Enter the access code for the feature (if required). 3. To return to your original call, press the programmed button or press [ [ 0 ] [ 3 ] again. Feature ] [ 0 ] [ 3 ]. Feature ] Standard Phone 1. Press the switchhook (or press the Recall or Flash button on a feature phone that has one). You hear intercom dial tone. 2.
Recall Timer Duration (#107) Description This System Programming procedure lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall option used in Auto Dial and Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected. Typically you use the Recall feature to access a PBX, central office, or Centrex feature, such as Call Waiting.
Ring on Transfer (#119) Description This System Programming procedure lets you specify what callers hear while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing as they are being transferred; if it is set to Not Active, callers hear silence unless Music On Hold is activated and an audio source is connected to the system. If this is the case, callers hear music while the call is being transferred to the destination extension.
Rotary Dialing Timeout (#108) Description This System Programming procedure changes the length of the Rotary Dialing Timeout. You may need to change the length of the timeout if you have any rotary lines and you are having trouble calling out on standard touch-tone phones. For example, if users dial slowly and calls are not completed or are connected to wrong numbers, lengthen the timeout.
Save Number Redial (F04) Description This feature is available only on system phones. This feature saves into temporary memory the last outside number (up to 28 digits) dialed from an extension with a system phone. Users can use this feature to save a number before they hang up on a busy or unanswered call. Once saved, the number can be redialed at any time. The number stays in memory until a different one is saved.
Send All Calls Description You can use the VMS Cover or Do Not Disturb buttons to send intercom and transferred calls and outside calls on owned lines immediately to your voice mailbox. Related Features ■ Use Line Coverage Extension (#208) to identify an extension as the owner of a specific outside line. ■ If VMS Cover is on and a call that is eligible for coverage begins to ring, you can turn on Do Not Disturb to send that call and any subsequent calls immediately to your voice mailbox.
Simultaneous Paging (I*70) Description This feature accesses the loudspeaker paging system, if you have one connected to the system through the PAGE jack on the primary processor module, and all of the idle systems phones with speakers assigned to Calling Group 1. Related Features ■ You must use Calling Group Extensions (#502) to identify the extensions in Calling Group 1. ■ Use Loudspeaker Paging to make announcements only over the loudspeaker paging system.
Using System Phone To make an announcement over the loudspeaker paging system and the idle system phones with speakers in Calling Group 1: 1. Press the programmed button or [ 2. Speak into the handset. (To avoid feedback, do not use the speakerphone.) Your voice is heard through the loudspeaker paging system and the speakers of all idle system phones in Calling Group 1. Intercom ] [ ★ ] [ 7 ] [ 0 ], then lift the handset.
SMDR Output Format (#610) Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether a maximum of 15 digits or 24 digits is printed for dialed numbers in the Number field on the call report. The longer field is useful for businesses, such as law offices and hotels, that need to record many digits for outgoing calls for billing purposes.
SMDR Record Type (#608) Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether all calls or outgoing calls only are to be included on call reports. Related Features ■ The date and time that appear on call reports are determined by System Date (#101) and System Time (#103).
SMDR Top Of Page (#609) Description Call Reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure notifies the system that the printer has been aligned to the top of a new page. Use this feature after inserting paper, clearing a jam, or to print a new header after changing SMDR Output Format. When this feature is used, the system prints a new call report header.
Special Dialing Functions Description This feature lets you add special characters for System Speed Dial numbers, Personal Speed Dial numbers, and Auto Dial numbers, as follows: Function Button Display Description Pause [ Hold ] P Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.
■ Stop: Your local bank-by-phone service requires that you enter a password before the account number. To program a Personal Speed Dial number or an Auto Dial button to call the bank at 555-7898, include a stop for manually entering the password, and continue with the account number (679 88), enter [ 5 ] [ 5 ] [ 5 ] [ 7 ] [ 8 ] [ 9 ] [ 8 ] [ Mic/HFAI ] [ 6 ] [ 7 ] [ 9 ] [ 8 ] [ 8 ].
Station Lock (F21) Description This feature is available only on system and standard touch-tone phones. This feature lets users enter a four-digit code on their telephone dialpad to “lock” their extension. Later, the user enters the identical code to unlock the extension. Station Lock helps to prevent unauthorized people from making outside calls from these extensions. You should recommend that users lock their extensions whenever they leave their desks for extended periods of time.
If the code entered in Step 3 matches the code entered in Step 2, the extension is locked. On a button with lights, the green light changes to on steady. On a display phone, the display shows ****. If the code entered in Step 3 does not match the code entered in Step 2, the extension remains unlocked. On a button with lights, the green light turns off. Repeat the locking procedure on the previous page. To unlock a locked extension: 1. Press the Station Lock button or press [ Feature ] [ 2 ] [ 1 ].
Station Unlock (F22) Description This feature is available only at extension 10 or 11. This feature lets you unlock a specific user’s locked extension. Use this feature when a user forgets the code he or she used to lock the extension. Related Features Use Station Lock to lock an extension. Considerations It is recommended that you do not program this feature on a button. Using System Phone From extension 10 or 11 only: 1. Press [ Feature ] [ 2 ] [ 2 ]. 2.
System Date (#101) Description This System Programming procedure sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle; the month, day, and year print on SMDR call reports. Considerations Include leading zeros for single-digit months or days. Programming To change the System Date: 1. Press [ 2. Enter today’s date in the form MMDDYY. For example, to enter April 26, 1996, press [ 0 ] [ 4 ] [ 2 ] [ 6 ] [ 9 ] [ 7 ].
System Day (#102) Description This System Programming procedure sets the day of the week that appears on system display phones. Valid Entries 1 = Sunday ✔ 2 = Monday 3 = Tuesday 4 = Wednesday 5 = Thursday 6 = Friday 7 = Saturday Programming To change the System Day: 1. Press [ 2. Change the day by entering a new setting number as listed in “Valid Entries” above.
System Password (#403) Description This feature is available only on PARTNER- and MLS-model phones. This System Programming procedure defines a four-digit password that users can enter from PARTNER- and MLS-model phones to override dialing restrictions (if the extension has access to an outside line). Related Features ■ The password overrides all dialing restrictions except Line Access Restriction (#302). ■ Once a password is programmed, you must enter it to turn Night Service on and off.
System Reset—Programming Saved (#728) Description This System Programming procedure resets the system while retaining the currently programmed settings. Reset the system only when it fails to function correctly after a power failure or down period. Related Features After a power failure or system reset: ■ Night Service Button (#503) and Station Lock return to the status (on or off) that they were in immediately prior to the power failure or system reset.
System Speed Dial Numbers Description This feature lets you program a list of up to 100 frequently-dialed numbers for the system. Anyone on the system can dial a System Speed Dial number by pressing [ Feature ] (or [ # ] at intercom dial tone on a standard phone) and the three-digit code from 600 through 699. You can mark System Speed Dial numbers to override dialing restrictions.
Valid Entries Any phone number—up to 28 characters consisting of the digits 0–9, [ ★ ], [ # ] and special dialing functions that you can access by pressing [ Hold ] (Pause), [ Mic/HFAI ] (Stop), [ Spkr ] (Recall), and [ Transfr ] (Touch-Tone Enable)—assigned to codes 600 through 699 No number assigned to any code ✔ Programming To program System Speed Dial numbers: 1. At extension 10 or 11, press [ appears: Feature ] [ 0 ] [ 0 ]. A display similar to the following PROGRAM EXTENSION 10 2.
Using System Phone You can lift the handset or press [ Spkr ] before dialing: 1. If you want to call on a specific line, press the line button (or press [ and the two-digit line number). 2. Press [ Feature ]. 3. Dial the three-digit System Speed Dial code (600–699). If you did not specify an outside line, the system automatically selects one, turns on the speaker if the handset is in the cradle, and dials the number.
System Time (#103) Description This System Programming procedure sets the time that appears on system display phones. Considerations ■ Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeros when necessary. For example, to set the time to 9:00 a.m., enter [ 0 ] [ 9 ] [ 0 ] [ 0 ]. For 4:45 p.m., enter [ 1 ] [ 6 ] [ 4 ] [ 5 ]. ■ The time appears on system display phones as a.m. or p.m.
Toll Call Prefix (#402) Description This System Programming procedure indicates whether users must dial a 0 or 1 before the area code to make a long-distance call, or just the area code and number. This feature should be set to reflect the dialing patterns of your local telephone company. Related Features This procedure affects the operation of dialing restrictions and permissions.
Touch-Tone Enable (F08) Description This feature is available only on system phones. This feature lets a system phone user send touch-tone signals on an outside call over a rotary line. For example, a user may need to dial touch-tone digits while on a call to a bank-by-phone service. Related Procedures ■ You must use Dial Mode (#201) to identify rotary lines to the system.
Transferring Calls Description This section explains how to transfer calls using the [ Transfr ] button on a system phone or the switchhook on a standard phone. Transferring a call lets users “pass” a call from one extension to another. Users can transfer both outside calls and intercom calls to other extensions. Related Features ■ To transfer calls to an extension with a single touch, you can program the extension number on an Auto Dial button—see Auto Dialing.
■ When you transfer a call from a display phone, the number to which you are transferring the call briefly appears on the display. If a transferred call is unanswered, the number of the extension that is returning the transferred call also appears on display phones.
■ To make a voice-signaled transfer to a system phone, in Step 2 of the procedure on the previous page press [ ★ ] plus the two-digit extension number, Then listen for one of the following responses: - If you hear one beep, you have reached an idle system phone. You can speak after the beep. Your voice is heard through the other extension’s speaker. If no one answers or the call is refused, press the line button next to the winking green light to reconnect to the caller. If the call is accepted, hang up.
Standard Phone ■ 5-148 To pass a call to another extension: 1. While on a call, press the switchhook down once rapidly. You hear intercom dial tone. 2. Dial the extension number (or [ 7 ] [ 7 ] and a Hunt Group number or [ 7 ] and a Calling Group number) to which you want the call transferred. 3. When someone answers, announce the call, then hang up. If no one answers or the call is refused, press the switchhook again to reconnect to the caller.
Transfer Return Extension (#306) Description By default, transferred calls return to the originating extension if they are not answered. This System Programming procedure can be used to identify a different return extension for the extension that transfers a call. Related Features ■ You can use Transfer Return Rings (#105) to define the number of times all system extensions should ring with transferred calls before they return to their transfer return extensions.
Transfer Return Rings (#105) Description This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension. Related Features ■ By default, transferred calls return to the originating extension if they are not answered. You can use Transfer Return Extension (#306) to specify a different return extension for the extension that transfers a call.
VMS Cover (F15) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets system phone users press a programmed button to turn VMS Cover on and off, routing unanswered intercom and transferred calls for their extension to the Call Answer Service of the voice messaging system after the specified number of rings (factory setting is three rings).
Programming To program a VMS Cover button: 1. Press [ 2. Enter the number of the extension to be programmed with this feature. 3. Press a programmable button with lights. 4. Press [ 5. Program another button for this extension or exit programming mode. Feature Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ]. ] [ 1 ] [ 5 ]. Using From a system phone, press the programmed button to turn VMS Cover on; press it again to turn it off.
VMS Cover Rings (#117) Description This feature applies only if you have a voice messaging system. This System Programming procedure, which applies to all system extensions programmed for VMS Cover, defines the number of times a call rings before it is sent to a user’s voice mailbox. Related Features ■ VMS Cover also applies to lines that have been designated an owner with Line Coverage Extension (#208).
VMS Hunt Delay (#506) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines when outside calls should be answered by the Automated Attendant Service of the voice messaging system. You can set the system for either immediate call handling (after the second ring) or delayed call handling (after the fourth ring). Delayed call handling gives the receptionist an opportunity to answer calls before they go to the Automated Attendant Service.
VMS Hunt Schedule (#507) Description This feature applies only if you have a voice messaging system. This System Programming procedure determines whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on). This feature affects only the Automated Attendant Service of the voice messaging system.
Voice Interrupt On Busy (#312) Description This feature is available only on system phones. This System Programming procedure identifies extensions that can receive voice interrupt on busy calls. A voice interrupt on busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call with one other party.
Valid Entries 1 = Assigned 2 = Not Assigned ✔ Programming To change the Voice Interrupt On Busy setting for an extension: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System 2. Enter the number of the extension to be programmed with this feature. 3. To assign or unassign Voice Interrupt On Busy, press [ appropriate value displays. 4. Select another procedure or exit programming mode. Program ] [ System Program ] [ # ] [ 3 ] [ 1 ] [ 2 ].
Voice Interrupt On Busy Talk-Back (F18) Description This feature is available only on system phones. This feature lets you program a button that is used to respond to a voice interrupt on busy call while the user is active on another call. Related Procedures You must use Voice Interrupt On Busy (#312) to identify extensions that can receive an intercom call while busy on another call. Considerations Voice Interrupt On Busy Talk-Back must be programmed on a button with lights.
Voice Mailbox Transfer (F14) Description This feature applies only if you have a voice messaging system. It is available only on system phones. This feature lets a system phone user transfer a caller directly to a specific extension’s voice mail box, in order for the caller to leave a message without first ringing the extension. This feature is useful when a user knows that a co-worker is away from his or her desk.
Wake Up Service Button (#115) Description This System Programming procedure identifies a button on the system phone at extension 10 to be used for scheduling wake up (or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an intercom call to the target extension at the scheduled time. If the first call is not answered or the called extension is busy, the system makes a second attempt five minutes later. Related Features ■ Wake up time is based on System Time (#103).
Programming To program a Wake Up Service button at extension 10: 1. Press [ 2. At this point: ■ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 1 ] [ 5 ].
To review a scheduled wake up time for a specific extension: 1. Press the Wake Up Service button at extension 10. 2. Dial the two-digit target extension number (or use an Auto Dial button). 3. Review the displayed wake up time and target extension number. 4. Press the Wake Up Service button to exit. 5. Repeat Steps 1 through 4 to review wake up times for other extensions. To cancel a scheduled wake up call: 1. Press the Wake Up Service button at extension 10. 2.
Troubleshooting 6 Contents When You Need Help 6-1 Power Failure Operation 6-1 Problems with System Phones 6-2 ■ ■ ■ ■ ■ System Phone Does Not Ring System Phone Does Not Work Display Shows Only 16 Characters Per Line Display Is Incorrect Intercom Autodialer Does Not Work Properly 6-2 6-3 6-4 6-4 6-4 Problems with Standard Phones 6-5 Standard Phone Does Not Ring ■ Standard Phone Rings Back After Intercom Call with No One at Other End ■ Standard Phone’s Message Waiting Light Does Not Light 6-5 Ot
Contents System Problems 6-11 ■ 6-11 6-12 6-12 6-13 6-13 6-13 ■ ■ ■ ■ ■ 6-ii Calls on Hold Are Disconnected Call on Hold Hangs Up, but Line Does Not Disconnect All Phones Dead: No Dial Tone or Lights Multiple Phones Dead: No Dial Tone or Lights Poor Transmission Quality on Modem Other Problems with System
Troubleshooting 6 When You Need Help If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S., call the hotline at 1 800 628-2888; outside the continental U.S., call your AT&T Representative or local Authorized Dealer.
The following sections describe various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Programming procedure names are shown in boldface type; for more information on a specific procedure, refer to the procedure name in Chapter 5. Problems with System Phones System Phone Does Not Ring Possible Cause 1: Ringer volume is set too low.
System Phone Does Not Work Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system phone. What to do: Plug the modular telephone cord into the correct jack—see the PARTNER Plus Communications System Installation guide for instructions. ■ If the phone works properly, the problem is solved. ■ If the problem remains, go to Possible Cause 2. Possible Cause 2: Phone needs to be reset. What to do: Unplug the cord from the base of the problem phone.
Display Shows Only 16 Characters Per Line Possible Cause: Processor module is not R 4.1. What to do: Check the release number on the processor module. ■ If the processor module release number is lower than 4.1, the display shows a maximum of 16 characters. ■ If the processor module release number is 4.1, unplug the modular telephone cord from the phone then plug it in again. If the display is still incorrect, see “System Phone Does Not Work.
Problems with Standard Phones Standard Phone Does Not Ring Possible Cause 1: Ringer is turned off. What to do: Turn on the ringer ■ If the phone rings, the problem is solved. ■ If the phone still does not ring, go to Possible Cause 2. Possible Cause 2: Call Forwarding is turned on. What to do: Check to see if Call Forwarding is turned on. ■ If Call Forwarding is turned on, turn it off. ■ If Call Forwarding is not turned on, go to Possible Cause 3.
Standard Phone Rings Back After Intercom Call with No One at Other End Possible Cause 1: The switchhook is accidentally pressed and released, causing a call to ring back. What to do: Be sure that the handset is always replaced carefully. If the problem is not solved, go to Possible Cause 2. Possible Cause 2: Automatic Line Selection is programmed incorrectly.
Other Problems with Phones Trouble Making Outside Calls Trouble making outside calls could be one of the following: ■ You hear a dial tone, but the dial tone continues as you try to dial. ■ You hear a dial tone, which cuts off when you dial, but the line does not ring. ■ You hear a busy signal as you dial. ■ You hear nothing at all. Possible Cause 1: Forced Account Code Entry is assigned to the extension. What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension.
Possible Cause 5: Local phone company is not accurately receiving the dialing signals. What to do: Isolate the problem. Use the telephone to make calls on different lines. Then, make calls on different phones using the same line. ■ If you cannot make calls from one phone on all lines, follow the procedure for “System Phone Does Not Work,” Possible Cause 2. ■ If you cannot make calls using different phones, go to Possible Cause 6.
Trouble Hearing Called Party Answer Possible Cause 1: If you are using a speakerphone, there may be environmental factors that affect the performance of the speaker or microphone (for example, too much background noise). What to do: See “Speakerphone Performance Tips” in Chapter 3 for suggestions on the proper use of the speakerphone. If the problem is not solved, go to Possible Cause 2. Possible Cause 2: If the system is set for touch-tone dialing, you may have a faulty phone or cord.
Problems with Combination Extensions Phone Does Not Work Properly Possible Cause 1: Ringer equivalents are too high for the extension. What to do: Be sure the total of the two devices’ Ringer Equivalence Numbers (REN) does not exceed 2.0. If it does, unplug one of the devices. ■ If the phone works properly, the problem is the REN was too high. ■ If the phone still does not work properly, go to Possible Cause 2. Possible Cause 2: Auxiliary device (such as a fax, answering machine, or modem) is faulty.
Problems with Standard Devices Standard Device Does Not Answer Possible Cause: A standard device (such as a fax machine or answering machine) does not answer intercom calls or transferred calls because it does not recognize the distinctive ringing pattern used by the system. What to do: Change the extension’s setting for Distinctive Ring (#308) to Not Active, so the extension uses the same ringing for intercom and transferred calls as it does for outside calls.
Call on Hold Hangs Up, but Line Does Not Disconnect Possible Cause 1: Hold Disconnect Time setting is too long. What to do: Change Hold Disconnect Time (#203) from Long to Short. ■ If abandoned calls on hold are disconnected, the problem is solved. ■ If abandoned calls on hold still do not disconnect, or if the Hold Disconnect Time was already Short, go to Possible Cause 2. Possible Cause 2: Local phone company does not send hold release signal.
Multiple Phones Dead: No Dial Tone or Lights Possible Cause 1: The LED on one system module is out. What to do: If the green LED on the front of a module is out, try reseating the module in the control unit. ■ If the LED lights, the problem is corrected. ■ If the problem remains, call the hotline.* Possible Cause 2: The green LEDs on several system modules are out.
Specifications Capacities A System 12 outside lines via line jacks on ■ ■ ■ ■ ■ ■ ■ Dimensions and Weights (approx.
Electrical Specifications ■ ■ ■ ■ ■ Processor Module Specifications Extension Jack Specifications ■ ■ ■ ■ PAGE Jack Specifications ■ ■ ■ SMDR Output Format ■ ■ ■ ■ ■ ■ ■ Environmental Requirements— Control Unit ■ ■ ■ ■ ■ ■ Electrical Requirements ■ ■ ■ 10 Watts (35 BTUs/hour) per 400 module, normal and maximum power consumption 65 Watts (225 BTUs/hour) per 206 module during normal operation 100 Watts (350 BTUs/hour) per 206 module during maximum power consumption U.S.
Requirements for Out-of-Building Extensions ■ ■ ■ Wiring ■ ■ ■ ■ Safety Requirements Government Approvals and Local Phone Company Information Installation of a telephone or other standard (tip/ring) device in another building requires the following In-Range Out-of-Building (IROB) protectors to protect the control unit and device from electrical surges: System phone: two AT&T IROB protectors Standard device: one AT&T IROB protector plus one carbon block protector System phones: AT&T SYSTIMAX® Bulk N
Maintenance, Repair, and Ordering Information B Maintenance Your system is designed to provide trouble-free performance without any special maintenance procedures. To reduce the risk of accidental damage: ■ Keep the system modules in an area free of dust, smoke, and moisture, and do not block the air vents by placing objects on top of the control unit. ■ Do not place telephones near a heating duct, radiator, or other heat source, and do not drop or expose them to excessive shock or vibration.
In-Warranty Repairs If you purchased or leased your system directly from AT&T, AT&T will repair it free of charge during the one-year warranty period. Simply call the hotline and ask for service. Business-Day service is standard during the warranty period for both the control unit and system phones. Business-Day service is performed during normal business hours.
If you purchased your system directly from AT&T, AT&T will perform warranty repair in accordance with the terms and conditions of the specific type of AT&T maintenance coverage you selected. A written explanation of AT&T’s types of maintenance coverage may be obtained from AT&T by calling 1 800 247-7000 (in the continental U.S. only). If you purchased your system from an AT&T authorized reseller, contact your reseller for the details of the maintenance plan applicable to your system.
Product Ordering Information Reference Materials In addition to this guide, the following materials are available (the order numbers are in parentheses): ■ System Planner (518-455-338) provides the forms needed to plan and record how your system and telephones are to be programmed. ■ Installation (518-455-227) provides instructions for installing the system. ■ User Instruction Cards (518-455-340) contains basic instructions for using system phones.
Hardware Components Ordering additional telephones and modules, accessories, and replacement parts for your system is convenient. Table B-1 (on the next two pages) shows where you can buy system components in the continental United States.
To use Table B-1, first locate the item you want. A triangle ( ▲ ) indicates where you can obtain it. SOURCE (U.S.) AT&T Catalog Sales System Modules and Wiring: AT&T Sales Office AT&T PhoneCenter Store AT&T Authorized Dealer * ** AT&.T National Parts Sales Center (800) 222-7278 ▲ ▲ ▲ (800) 451-2100 (800) 247-7000 Processor module ▲ Line/Extension module (206E) Includes module, two 7-ft.
To use Table B-1, first locate the item you want. A triangle ( ▲ ) indicates where you can obtain it. SOURCE (U.S.
FCC and IC Information C Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
■ Notification to the Telephone Companies: Before connecting this equipment, you or your equipment supplier must notify your local telephone company’s business office of the following: - The telephone number(s) you will be using with this equipment. - The appropriate registration number and ringer equivalence number (REN), which can be found on the right hand side of the control unit. - The facility interface code, which is O2LS2.
IC Notification and Repair Information The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The IC does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that is permissible to connect it to the facilities of the local telecommunications company.
Renseignements sur la notification du ministére des Industrie Canada et la réparation L’étiquette du ministére des Industrie Canada identifie le materiél homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications. Le Ministére n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Speed Dial Form D Speed Dial Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It provides space for System and Personal Speed Dial numbers. For instructions on programming and using System and Personal Speed Dial numbers, see Chapter 5. We suggest that you fill in a photocopy of the form, leaving the blank original in the book, in case you need to distribute revisions in the future.
® PARTNER Plus Communications System AT&T To Dial ● On a system phone, press [ Feature ] + Code ● On a standard phone, press [ # ] + Code while receiving intercom dial tone.
® PARTNER Plus Communications System AT&T To Dial ● On a system phone, press [ Feature ] + Code ● On a standard phone, press [ # ] + Code while receiving intercom dial tone. Extension Personal Speed Dial Numbers Code Name/Company Telephone Number 80 Code 90 81 91 82 92 83 93 84 94 85 95 86 96 87 97 88 98 89 99 To program Personal Speed Dial Numbers, see the Quick Reference.
Programming Mixed Telephone Types E Overview This appendix provides information about programming from a PARTNER-34D phone to MLS-model phones and from an MLS-34D phone to PARTNER-model phones. In these situations, you should be aware that the button that you press at extension 10 or 11 (the programming extension) is likely to be in a different location than the button on the phone to which the programming applies (the target phone).
MLS-6 Phone MLS-18D/12D/12 Phone PARTNER-34D Overlay MLS-34D Phone Figure E-1.
PARTNER-6 Phone MLS-34D Overlay PARTNER-18D/18 Phone PARTNER-34D Phone Figure E-2.
Glossary A Account code A code of up to 16 digits that is associated with incoming or outgoing telephone calls. Entry of an account code may be optional or forced. If entered, an account code appears on the call record for a call. See also Call report, Forced Account Code Entry, and Forced Account Code List. Auto Dial button A programmable telephone button that lets you dial a series of digits simply by pressing that button.
Combination extension An extension that has two devices connected to it. Combination extensions can connect two standard devices or a standard device and a system phone, but not two system phones. Extension Name Display A feature that lets users assign a name to their extension. The name appears along with the extension number on system display phones when users make an intercom call or a group call, or transfer a call. Control unit Molded plastic housing, made up of a backplane and cover.
G Group Call Distribution A system setting that automatically directs incoming calls on specific lines to a Hunt Group. See also Hunt Group and VMS Hunt Group. H Hold Reminder Tone On system phones, a short beep that is generated for a call that is left on hold for longer than one minute. The tone sounds once every minute until the held call is retrieved, or until the caller hangs up. Hotline phone A standard phone at an extension which rings another extension automatically when the handset is lifted.
M P Mailbox See Voice mailbox. Park See Call Park. Manual Signaling A feature that lets a user signal an extension by pressing a programmed button. The phone at the target extension beeps for as long as the button is pressed. Alternatively, the Manual Signaling button can be used to ring or voice signal the target extension. See also Intercom Auto Dial button.
R Subscriber A user who has a mailbox in the voice messaging system. RAU (Remote Administration Unit) An auxiliary device that lets you perform system programming from a remote location. System The AT&T control unit and system phones that you purchased, plus all other telecommunications devices that are connected to your control unit. Recall A system feature that sends a timed switchhook flash to let you “recall” a dial tone to make another call to or access a PBX or Centrex service.
V W Verification of Account Codes See Forced Account Code Entry. Wake Up Service A special application feature that lets the receptionist at extension 10 schedule wake up or reminder calls for specific extensions. VMS (Voice Messaging System) See Voice messaging system (VMS). VMS Hunt Group Hunt Group 7, reserved by the system to identify extensions that are associated with the voice messaging system hardware. See also Group Call Distribution and Hunt Group.
Index A AA Extensions (#607), 5-3 Abbreviated Ringing (#305), 5-4 Accessories, B-5 - B-7 Account Code Entry, 5-5 - 5-7, 5-58, 5-60 Adding lines and extensions, 2-5 Allowed List Assignments (#408), 5-8 Allowed Phone Number Lists (#407), 5-9 - 5-10 Amplified handset, 4-3, B-7 Answering a call at your extension, 5-11 - 5-13 ringing at another extension, 5-29, 5-70 - 5-71 Answering machines, 4-4 - 4-7 Attendants, automated (see PARTNER Attendant) Authorization Codes (see Forced Account Code Entry (#307)) Auto A
D E Date, System (#101), 5-135 Day, System (#102), 5-136 Dead phones, 6-12 - 6-13 Delayed ring, 5-89 DFT (see Line) DGC (see Direct Group Calling) Dial Mode (#201), 5-36 Dial pulse signaling, 5-122 Dial tone intercom, 5-79 recall, 5-118 standard phones, 3-9 system phones, 3-5 Dial-code features, 3-13 Dialing restrictions and permissions disallowed phone numbers, 5-40 - 5-41 emergency phone numbers, 5-50 for fax machine, 4-14 for long-distance, 5-143 line access, 5-83 overriding, 2-8, 5-137, 5-139 programm
G GCD (see Group Call Distribution) Group Call Distribution (#206), 5-62 - 5-63 Group Calling, 5-31, 5-64 - 5-66 Group Hunting, 5-67 - 5-69, 5-77, 5-154 Group Paging, 5-64 - 5-66 Group Pickup, 5-70 - 5-71 Groups Calling, 5-31, 5-64 - 5-66 Hunt, 5-67 - 5-69, 5-77 - 5-78 Night Service, 5-107 overview, 2-10 Paging, 5-31, 5-64 Pickup, 5-70 - 5-71, 5-116 setting up, 2-10 Inside call, making an, 5-95 Intercom Auto Dial buttons, 2-18, 3-4, 5-15 Intercom Autodialer, 1-6, 2-19, 5-14 Intercom buttons, 1-5, 3-2 Inter
M Maintenance, B-1 Making a call, 5-93 - 5-96 Manual Signaling, 5-97 - 5-98 Marked System Speed Dial numbers, 2-8, 5-139 Message indicator, 3-3 Message Light On/Off, 5-99 - 5-102 Message Waiting (see Standard phones) Microphone, 3-2, 3-5 - 3-6 Microphone disable (see Mute) Microphone (Mic) button, 3-3, 3-5 Modems, 4-19 - 4-20 Modules description, 1-4 processor, 1-4, B-6 200, 1-4, B-6 206/400, 1-4, 2-2, B-6 MOH (see Music-on-hold (#602)) Monitoring call activity, 2-18, 5-14, 5-83 Music On Hold (#602) as back
Programming (continued) methods, 2-16, 2-20 mixed telephone types, E-1 - E-3 mode, 2-16 options, 2-7, 2-17 overlays, 2-12, 2-13 overview, 2-1 phone numbers on a button, 2-18, 5-14 - 5-16 programmable buttons, 2-18, 3-2 - 3-3, 5-14 quick reference charts, End of book receptionist extension, 2-18 restrictions and permissions, 2-7 system, 2-1, 2-7, 2-12 telephone, 2-1, 2-17, 2-20 Pulse dial, 5-36, 5-122 Ringer Equivalence Number (REN), 1-7, A-1, A-3 Ringer volume controls, 3-3 Ringing Abbreviated (#305), 5-4
Standard phones Automatic Line Selection for, 5-2, 5-18 call handling, 3-13 connecting, 1-7 dial tones, 3-9 dial-code features, 3-13 feature buttons on, 3-11 limitations, 1-7, 3-10 message waiting compatibility, 5-99, 5-101 overview, 1-6, 3-8 power failure, for use during, 3-8, 6-1 ringing patterns, 3-9 switchhook, 3-9, 5-118 using, 3-8 Station Lock, 5-132 - 5-133 Station Message Detail Recording, 4-8, 5-128 - 5-129 Station name (see Extension Name Display) Station page, 5-64 Station programming (see Extens
V VMS (see Voice messaging systems) VMS Cover, 5-88, 5-151 - 5-152 VMS Cover Rings (#117), 5-153 VMS Hunt Delay (#506), 5-154 VMS Hunt Schedule (#507), 5-155 Voice Interrupt On Busy (#312), 5-156 - 5-157 Voice interrupt on busy call description, 3-7, 5-156 - 5-157 responding to a, 5-158 Voice Interrupt On Busy Talk-Back, 5-158 Voice mail, 5-151, 5-153 - 5-155, 5-159 Voice Mailbox Transfer, 5-159 Voice messaging systems, 5-151, 5-153 - 5-155, 5-159 example, 4-24 - 4-25 overview, 4-24 reference materials, B-4
Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO PROGRAM ANOTHER FEATURE AT THE SAME EXTENSION TO ENTER PROGRAMMING MODE PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ System Program ] [ System Program ] [ Central Tel Program ] DIAL the extension number to be programmed Buttons on which lines are assigned for the extension light up to show the current Line Ringing setting; remaining buttons can be programmed with Auto
System Features Continued (p. 5-70) GROUP PICKUP PRESS a programmable button PRESS left [ Intercom ] [ 6 ] [ 6 ] DIAL a Pickup Group number (1-4) MESSAGE LIGHT ON (p. 5-101) PRESS a programmable button PRESS [ Feature ] [ 0 ] [ 9 ] DIAL (optional) two-digit extension number LAST NUMBER REDIAL PRESS a programmable button PRESS [ Feature ] [ 0 ] [ 5 ] (p. 5-82) PRIVACY (p. 5-117) PRESS a programmable button with lights PRESS [ Feature ] [ 0 ] [ 7 ] (p.
System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMMING PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ System Program ] PRESS [ System Program ] TO CYCLE THROUGH AVAILABLE SETTINGS TO CYCLE THROUGH SYSTEM PROGRAMMING PROCEDURES PRESS [ Next Procedure ] or [ Prev Procedure ] DIAL [ # ] and three-digit procedure code NOTES: Procedures #399, #609, and #728—sho
(p. 5-138) SYSTEM RESET — PROGRAMMING SAVED IMPORTANT: Using this procedure disconnects any active calls but retains system settings. Use it only if the system fails to function correctly after a power failure or down period. DIAL #728 Extensions LINE ASSIGNMENT (p. 5-85) DIAL #301 DIAL an extension number (10–33) To remove all existing line assignments, press [Remove ] before selecting a line.
System Programming Quick Reference Place the Programming Overlay on the dialpad of the system display phone at extension 10 or 11 TO START SYSTEM PROGRAMMING TO END SYSTEM PROGRAMMING PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ Feature ] [ 0 ] [ 0 ] PRESS [ System Program ] PRESS [ System Program ] TO CYCLE THROUGH SYSTEM PROGRAMMING PROCEDURES PRESS [ Next Procedure ] or [ Prev Procedure ] DIAL [ # ] and three-digit procedure code NOTE: Procedures #399, #609, and #728—shown below in dashed Example: [ # ] [ 1
Auxiliary Equipment Groups PICKUP GROUP EXTENSIONS (p. 5-116) DIAL #501 DIAL a group number (1–4) DIAL an extension number (10-33) 1 = Assigned to group DIAL 2 = Not Assigned to group ✔ PRESS [ Next Item ] to assign another extension CALLING GROUP EXTENSIONS (p. 5-31) DIAL #502 DIAL a group number (1–4) DIAL an extension number (10-33) DIAL 1 = Assigned to group 2 = Not Assigned to group ✔ PRESS [ Next Item ] to assign another extension NIGHT SERVICE BUTTON (p.
AT&T 518-455-228 Comcode 107542292 Issue 1, October 1995 Graphics© AT&T 1988