User manual

Solution 2: Restart the device. Press and hold the Power key, then tap
Restart.
Solution 3: Make sure Airplane mode is not active. From the Home screen,
swipe up to access Apps and tap Settings
> Network & internet >
Airplane mode and ensure the switch is in the Off
position.
Solution 4: Make sure mobile data is enabled. From the Home screen,
swipe up to access Apps and tap Settings
> Network & internet >
Mobile network and ensure the switch is in the On position.
Problem: The battery drains too quickly.
Solution: Making calls or connecting to a mobile network outside of your
service area will drain the battery. Certain apps and functions can also drain
the battery.
Tip: You can enable the Battery Manager to help identify which apps are
draining the battery. From the Home screen, swipe up to access Apps and
tap Settings > Battery > Battery Manager and slide the switch to the
On position .
Problem: An app will not download or install.
Solution 1: Make sure the device has room for the app. Apps may not be
installed with minimal free space on the phone or SD card. To check free
storage space, see “Storage” on page 154.
Solution 2: The app is not supported by your phone. Make sure your
software version is up to date and download any updates.
Problem: The phone will not unlock.
Solution 1: Make sure you entered your pattern/PIN/password correctly.
Solution 2: Restart the device. Press and hold the Power key, then tap Restart.
Note: Data that was being edited will be erased when the device is restarted.
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