Operation Manual

a written Notice of Dispute (“Notice”). The Notice to AT&T should be addressed to: Office for Dispute

Resolution, AT&T, 1025 Lenox Park Blvd., Atlanta, GA 30319 (“Notice Address”). The Notice must

(a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought

(“Demand”). If AT&T and you do not reach an agreement to resolve the claim within 30 days after

the Notice is received, you or AT&T may commence an arbitration proceeding. During the arbitration,

the amount of any settlement offer made by AT&T or you shall not be disclosed to the arbitrator

until after the arbitrator determines the amount, if any, to which you or AT&T is entitled. You may

download or copy a form Notice and a form to initiate arbitration at att.com/arbitration-forms.

(3) After AT&T receives notice at the Notice Address that you have commenced arbitration, it will

promptly reimburse you for your payment of the filing fee, unless your claim is for greater than

$75,000. (The filing fee currently is $125 for claims under $10,000 but is subject to change by the

arbitration provider. If you are unable to pay this fee, AT&T will pay it directly upon receiving a written

request at the Notice Address.) The arbitration will be governed by the Commercial Arbitration Rules

and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the

American Arbitration Association (“AAA”), as modified by this Agreement, and will be administered

by the AAA. The AAA Rules are available online at adr.org, by calling the AAA at 1-800-778-7879,

or by writing to the Notice Address. (You may obtain information that is designed for non-lawyers

about the arbitration process at att.com/arbitration-information.) The arbitrator is bound by the

terms of this Agreement. All issues are for the arbitrator to decide, except that issues relating to the

scope and enforceability of the arbitration provision are for the court to decide. Unless AT&T and

you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing

address. If your claim is for $10,000 or less, we agree that you may choose whether the arbitration

will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic

hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000,

the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the

arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain

the essential findings and conclusions on which the award is based. Except as otherwise provided

for herein, AT&T will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated

in accordance with the notice requirements above. If, however, the arbitrator finds that either the

substance of your claim or the relief sought in the Demand is frivolous or brought for an improper

purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the

payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse

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