Operation Manual

able to provide information we deem sufficient to identify you. You consent to the use by us or

our authorized agents of regular mail, predictive or autodialing equipment, email, text messaging,

facsimile or other reasonable means to contact you to advise you about our Services or other

matters we believe may be of interest to you. In any event, we reserve the right to contact you by

any means regarding customer service-related notifications, or other such information. An account

password will be assigned to you. In order to protect the security of your account, you should

change this password as soon as possible after your account is activated. If you do not change your

password, your account may not be secure.

VOICEMAIL SERVICE: Unless you subscribe to an Unlimited Voice Plan, airtime charges apply to

calls to your voicemail service, including calls where the caller does not leave a message, because the

call has been completed, calls to listen to, send, reply to, or forward messages, or to perform other

activities with your voicemail service, including calls forwarded from other phones to your voicemail

service. You are solely responsible for establishing and maintaining security passwords to protect

against unauthorized use of your voicemail service. For information as to the number of voicemail

messages you can store, when voicemail messages will be deleted, and other voicemail features, see

att.com/wirelessvoicemail. We reserve the right to change the number of voicemails you can store, the

length you can store voicemail messages, when we delete voicemail messages, and other voicemail

features without notice. We may deactivate your voicemail service if you do not initialize it within a

reasonable period after activation. We will reactivate the service upon your request.

DISPUTE RESOLUTION BY BINDING ARBITRATION:

PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.

Summary: Most customer concerns can be resolved quickly and to the customer’s satisfaction

by calling our customer service department at 1-800-331-0500. In the unlikely event that

AT&T’s customer service department is unable to resolve a complaint you may have to

your satisfaction (or if AT&T has not been able to resolve a dispute it has with you after

attempting to do so informally), we each agree to resolve those disputes through binding

arbitration or small claims court instead of in courts of general jurisdiction. Arbitration

is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or

jury, allows for more limited discovery than in court, and is subject to very limited review by courts.

Arbitrators can award the same damages and relief that a court can award. Any arbitration under

this Agreement will take place on an individual basis; class arbitrations and class actions

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