Operation Manual

Q: Why can’t I download ringtones from a non-AT&T website?
A:
AT&T service does not support downloadable ringtones from
external sites. You must use ringtones available for download at
att.com/rings.
Q: Can I download all of the content that is available on the AT&T
website?
A:
No. Content availability varies with each handset.
Q: Is there a cost to use Data Services?
A:
Yes. There is a charge to access data services from your GoPhone.
Smartphones require the purchase of a data feature package to use
data services. Once you have depleted the data in your data feature
package or reach the expiration date, you’ll need to buy another
package. For all other device types, you can either purchase a data
feature package or pay the pay per use rate. To purchase a data feature
package, go to att.com/mygophone or call 611 and say “Buy Features.”
Q: Why was I charged when calling voicemail?
A:
Per-minute charges and daily-access-fee charges (if applicable)
apply to voicemail retrievals.
Q: Why was I charged more than the timer on my phone?
A:
Voice usage is deducted in full-minute increments with partial
minutes rounded up to the next full minute at the end of each call.
The timer on your phone may indicate usage of one minute and 15
seconds (1:15). Because AT&T bills in full-minute increments, you
will actually be charged for a total of two full minutes.
For answers to other FAQs, call Automated Customer Service by
dialing
611 from your Pay As You Go phone and selecting the option
for “Frequently Asked Questions.”
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