Operation Manual

Q: I’m transferring service from another wireless carrier.
How can I keep my current phone number?
A: Do not terminate your service with your existing company before
initiating service with AT&T. Complete activation of new service,
then dial
611 and press “4” for “More Options,” then “0” to
talk to a Customer Care Representative who can assist you with
porting your current wireless phone number. (Port-in rules apply).
Q: What happens if I run out of funds in my account?
A:
• Purchase a new card or PIN at any AT&T retail location or
participating authorized dealer.
• To pay by credit card, debit card or checking account, dial 611
from your wireless phone and select the “Add Money” option
from the menu.
OR
• Refill online at att.com/mygophone.
Q: How do I check my expiration date?
A:
You may dial
*
777# and press SEND to receive a text message
indicating your account balance and expiration date, or dial
611 from your wireless phone and select the “Get My Account
Balance” option, or go to
att.com/mygophone and get
additional details about your account.
Q: What happens to the balance in my account if I don’t use all
the funds before they expire?
A:
Funds would be forfeited, and the account would begin a 60-day
grace period before it is deactivated. However, refill your account
before your current balance expires and the balance carries over
to the new expiration date.
Frequently Asked Questions
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