User’s manual EL51100/EL51110 DECT 6.
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on pages 51-52 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Model number: EL51100/EL51110 Type: DECT 6.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide EL51100/EL51110 DECT 6.
User’s manual EL51100/EL51110 DECT 6.0 cordless telephone with caller ID/call waiting Table of contents Getting started Speakerphone..........................................................16 Quick reference guide...................................................2 Ending a call.............................................................16 Telephone base installation........................................4 Redial..................................................................................
Dialing, deleting and editing a directory entry............................................................28 Troubleshooting.............................................................42 To dial a directory number................................28 Important safety information..................................51 To delete a directory entry...............................28 Safety information.................................................51 To edit a directory entry...................................
You must install and charge the battery before using the cordless handset. See pages 5 and 6 for easy instructions. Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 7). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Quick reference guide REDIAL/PAUSE DIR/VOLUME Press repeatedly to view the last 20 numbers dialed (page 17). Press to scroll up while in menus (page 10). While entering numbers, press and hold to insert a dialing pause (pages 15 and 24). Press to increase the listening volume (page 19). Press to show directory entries when the handset is not in use (page 26). PHONE/FLASH Press to make or answer a call (page 15).
Getting started Quick reference guide The > symbol indicates the feature to select. Main menu Using menus DIRECTORY (page 24) Press MENU/SELECT to enter the main menu. CALL LOG (page 34) RINGERS (page 11) SETTINGS (pages 12-14) Press DIR or menu items. CID to scroll through Press MENU/SELECT to select or modify a highlighted item. >DIRECTORY CALL LOG Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display.
Getting started Telephone base installation If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. The telephone base comes ready for tabletop use.
Getting started Battery installation and charging Battery installation Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 2. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. 3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. CHARGE light 4. Charge the handset by placing it face up in the telephone base.
Getting started Battery installation and charging Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base to charge the battery. For best performance, keep the handset in the telephone base when not in use. The battery is fully charged after 16 hours of continuous charging. See Technical specifications on page 59 for battery operating times.
Getting started Wall mount installation The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.
Getting started Wall mount installation 4. Plug the other end of the telephone line cord into the telephone wall jack. Plug the large end of the base power adapter into an electrical outlet not controlled by a wall switch. A DSL filter (not included) is required if you have DSL highspeed Internet service. 5. Align the holes on the wall mount bracket with the mounting studs of the wall mounting plate and slide the bracket down until it locks securely.
Getting started Wall mount installation Wall mount to tabletop installation To change the telephone base from the wall mount installation to tabletop installation, follow the steps below. 1. Unplug the large end of the base power adapter from the electrical outlet. 2. If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mounting plate. Unplug the end of the telephone line cord from the telephone wall jack. 3.
Telephone settings Menu overview Use the menu to change the telephone settings. HANDSET 1 16 MISSED CALLS 1. Press MENU/SELECT in idle mode (when the handset is not in use) to enter the main menu. 2. Press DIR or CID to scroll until the > symbol is next to the 10:30 11/20 feature you want to select. The handset is in 3. Press MENU/SELECT to select or save the indicated item. idle mode. -ORPress OFF/CLEAR to cancel an operation, back up to the previous menu or exit the menu display.
Telephone settings Handset settings Ringer volume You can set the handset ringer volume level (1-6), or turn the ringer off. When the ringer is off, appears on the handset screen. 1. 2. 3. 4. 5. Press MENU/SELECT in idle mode to enter the main menu. Press DIR or CID to scroll to >RINGERS. Press MENU/SELECT. Press MENU/SELECT to select >RINGER VOLUME. RINGER Press DIR or CID to sample each volume level. Press MENU/SELECT to save your preference.
Telephone settings Handset settings LCD language You can use this feature to select the language used for all screen displays. Press MENU/SELECT in idle mode to enter the main menu. Press DIR or CID to scroll to >SETTINGS. Press MENU/SELECT twice to select >LCD LANGUAGE. Press DIR or CID to select ENGLISH, FRANÇAIS or ESPAÑOL. 5. Press MENU/SELECT to save your preference. 1. 2. 3. 4.
Telephone settings Handset settings Key tone The handset is programmed to beep with each key press. You can turn KEY TONE off, so there are no beeps when you press keys. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press DIR or CID to scroll to >SETTINGS, then press MENU/SELECT. 3. Press DIR or CID to scroll to >KEY TONE, then press MENU/SELECT. 4. Press DIR or CID to select ON or OFF. 5. Press MENU/SELECT to save your preference.
Telephone settings Handset settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number. This feature makes it easy for you to place a call from the caller ID history. If you dial 10 digits to make a local telephone call, do not use this home area code feature.
Telephone operation Making, answering and ending a call Making a call To make a call: 1. Press PHONE/FLASH, then wait for the dial tone. -ORPress SPEAKER to use the speakerphone, then wait for the dial tone. 2. Use the dial pad keys to enter the telephone number. On-hook dialing (predialing): 1. Use the dial pad keys to enter the telephone number (up to 30 digits). • Press and hold REDIAL/PAUSE to insert a three-second dialing pause (a P appears). • Press DELETE or OFF/CLEAR to make corrections. 2.
Telephone operation Making, answering and ending a call Speakerphone During a call, press SPEAKER to switch between speakerphone and normal handset use. Press SPEAKER 0:01:30 888-722-7702 OFF/CLEAR to hang up. 10:30PM NOTE: After installing the battery in the handset, the screen may show LOW BATTERY. If you use the speakerphone at this time, the battery may become depleted. Follow the instructions in Battery charging on page 6. Ending a call • Press OFF/CLEAR.
Telephone operation Redial The handset stores the 20 most recently called numbers in the redial list. To review numbers in the redial list 1. Press REDIAL/PAUSE in idle mode. 2. Press DIR or CID, or Press REDIAL/PAUSE repeatedly to scroll through the 20 recently called numbers (up to 30 digits each). The handset beeps twice at the beginning or end of the list. 3. Press OFF/CLEAR to exit the redial list. NOTE: If you access an empty redial list, the handset sounds an error tone.
Telephone operation Redial To copy a number from the redial list to the directory 1. While reviewing the desired number in the redial list, press MENU/SELECT twice to edit the telephone number. Refer to Step 5 in To create a new directory entry on page 24. 2. Press MENU/SELECT to add the name. Refer to Step 7 in To create a new directory entry on page 24. 3. Press MENU/SELECT to store your new directory entry. The handset shows SAVED and sounds a confirmation tone.
Telephone operation Options while on calls Volume control While on a call, press DIR/VOLUME to increase or press CID/VOLUME to decrease the listening volume. When the volume reaches the minimum or maximum setting, you hear two beeps. NOTE: The handset earpiece volume setting (1-5) and speakerphone volume setting (1-6) are independent. Mute Use the mute function to turn off the microphone while on a call. You can hear the caller, but the caller does not hear you. To mute the call: • Press MUTE.
Telephone operation Options while on calls Temporary tone dialing If you have pulse (rotary) dialing service only, use this feature to temporarily switch from pulse to touch-tone dialing during a call. 1. During a call, press TONE . Buttons pressed after this send touch-tone signals. 2. Use the dial pad keys to enter the number. 3. The telephone automatically returns to pulse dial mode after you end the call.
Telephone operation Options while on calls • To access the redial list while on a call: 1. Press REDIAL/PAUSE. The screen shows the number most recently called. If it is not the desired number, press DIR or CID to scroll to the desired one. 2. Press MENU/SELECT. The handset dials the displayed number. REDIAL 888-722-7702 NOTES: • While on a call, you cannot edit a directory entry or copy a caller ID entry into the directory.
Telephone operation Handset locator If you misplace the handset, use the handset locator feature on the telephone base to find it. To start the paging tone: • Press HANDSET LOCATOR on the telephone base to start the paging tone on the handset for 60 seconds. To stop the paging tone: • Press PHONE/FLASH, SPEAKER, or any dial pad key (0-9, , or #) on the handset. -OR• Press HANDSET LOCATOR on the telephone base. -OR• Put the handset in the telephone base.
Directory Directory overview Directory memory capacity The directory can store up to 100 entries, with a maximum of 15 alphanumeric characters (including spaces) for the names and 30 digits for the telephone numbers. A convenient search feature can help you find and dial numbers quickly (see To search by name on page 26). If there are already 100 entries, the screen shows DIRECTORY FULL. You cannot store a new number until you delete one.
Directory Create directory entries To create a new directory entry Press MENU/SELECT in idle mode. Press DIR or CID to scroll to >DIRECTORY, then press MENU/SELECT. Press DIR or CID to scroll to >ADD CONTACT. ENTER NUMBER Press MENU/SELECT. 888-883-2445_ Enter the telephone number when prompted. • Copy a number from redial: a. Press REDIAL/PAUSE. b. Press DIR or CID or press REDIAL/PAUSE repeatedly to locate the number to copy. c. Press MENU/SELECT to copy the number.
Directory Create directory entries • The first letter of every word is capitalized. The remaining letters in a word start as lower case letters as shown in the character chart below. Characters by number of key press Dial Key 1 1 1 .
Directory Reviewing the directory To review directory entries 1. Press DIR when in idle mode to show the first entry in the directory. DIRECTORY EMPTY appears if there are no directory entries. -ORYou can also show the first entry in the directory by pressing MENU/SELECT when in idle mode. Press DIR or CID to scroll to >DIRECTORY, then press MENU/SELECT twice to select >REVIEW. 2. Press DIR or CID to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Reviewing the directory • • • • If you press 5 (JKL) If you press 5 (JKL) If you press 5 (JKL) If you press 5 (JKL) displays again. twice, K and then Kevin display. three times, L and then Linda display. four times, 5 displays. five times, J displays and then Jennifer NOTE: If you press a key (0-9) and no name starts with the letters on that key, the directory shows the entry that matches the next letter in the directory.
Directory Dialing, deleting and editing a directory entry You can dial, delete or edit the displayed directory entry. See To review directory entries or To search by name on page 26 to show an entry from the directory first. Robert Brown 800-360-4121 To dial a directory number • While reviewing a directory entry, press PHONE/FLASH or SPEAKER to dial the displayed telephone number from the directory (known as Display Dial). PHONE 10:30PM To delete a directory entry 1.
Directory Speed dial locations To assign or reassign a directory entry to a speed dial location 1. Press MENU/SELECT in idle mode. 2. Press DIR or CID to scroll to >DIRECTORY. Press MENU/SELECT. 3. Press DIR or CID to scroll to >SPEED DIAL. Press MENU/SELECT. 4. To assign a speed dial location, press DIR or CID to scroll to an empty speed dial location. -ORTo reassign a speed dial location, press DIR or CID to scroll to the desired speed dial location. 5. Press MENU/SELECT to show the directory. 6.
Directory Speed dial locations To clear a speed dial location 1. Press MENU/SELECT in idle mode. 2. Press DIR or CID to scroll to >DIRECTORY. Press MENU/SELECT. 3. Press DIR or CID to scroll to >SPEED DIAL. Press MENU/SELECT. 4. Press DIR or CID to scroll to a speed dial location. 5. Press DELETE to clear the selected speed dial location. appears in that speed dial location.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How caller ID history (call log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. If you answer a call before the information appears on the screen, it does not show in the caller ID history.
Caller ID Caller ID operation Missed (new) calls indicator When you have calls that have not been reviewed, the handset idle screen shows XX MISSED CALLS. All entries that have not been reviewed are counted as missed (new) calls. Each time you review a caller ID history entry marked NEW, the number of missed (new) calls decreases by one.
Caller ID Caller ID operation To review the caller ID history Review the caller ID history to find out who called, to return the call or to copy the caller’s name and number into your directory. CALL LOG EMPTY appears if there are no records in the caller ID history. 1. When a handset is in idle mode, press CID to review the caller ID history in reverse chronological order starting with the most recent call. -ORYou can also review the caller ID history by pressing MENU/SELECT.
Caller ID Caller ID operation -ORBefore dialing or saving the telephone number in the directory, press 1 repeatedly if you need to add or remove 1 in front of the telephone number. NOTE: If you do not need to dial the area code for local calls, make sure to program your home area code (see Home area code on page 14). To dial a number from the caller ID history 1. While reviewing the caller ID history, press DIR or CID to browse through the caller ID history and find the entry. 2.
Caller ID Caller ID operation 4. Press MENU/SELECT to delete all entries from the caller ID history. The screen shows DELETING... with a confirmation tone. Once entries are deleted, you cannot retrieve them. -ORPress OFF/CLEAR to exit and leave all entries in the caller ID history intact. DELETE ALL CALLS? Saving a caller ID history entry in the directory 1.
Caller ID Caller ID operation • If you try to save a caller ID history entry to the directory without a number, UNABLE TO SAVE displays. • If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID history. The telephone can still save all digits (up to 24 digits) of that telephone number from the caller ID history in the directory. • You might need to change how a caller ID number is saved in the directory if the entry does not appear in the correct format.
Appendix Screen icons, indicator lights and alert tones Screen icons HANDSET 1 (flashing) 16 MISSED CALLS or 10:30PM or Low battery; place the handset in the telephone base to recharge. Indicates the battery voltage level. Battery is charging. 11/20 (animated display) or (animated display) The speakerphone is in use. The handset ringer is turned off. New voicemail received from the telephone service provider. NEW While reviewing the caller ID history, missed calls that have not been reviewed.
Appendix Screen icons, indicator lights and alert tones Telephone base indicator lights IN USE light On when the handset is in use. Flashes when another telephone on the same line is in use. Flashes quickly when there is an incoming call. Handset alert tones One short beep (Key tone) A key is pressed. Two short beeps (Error tone) Command has failed. You have reached the beginning or end of the list. You have reached the minimum or maximum listening volume.
Appendix Handset display screen messages CALL LOG EMPTY DIRECTORY EMPTY ENDED INCOMING CALL LINE IN USE LIST FULL LOW BATTERY MICROPHONE ON MUTED NEW VOICEMAIL NO BATTERY NO LINE NUMBER ALREADY SAVED OUT OF RANGE OR NO PWR AT BASE You are accessing an empty caller ID history. There are no directory entries. You have just ended a call. There is a call coming in. An extension telephone on the same line or the handset is in use. The directory is full.
Appendix Handset display screen messages UNABLE TO CALL. TRY AGAIN While the handset is on a call, it is out of range or there is no power at the telephone base. UNABLE TO SAVE You cannot save a caller ID history entry without a number to the directory. XX MISSED CALLS There are new calls in the caller ID history.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. When you call customer service, you will need the serial number or model number found on the bottom of the telephone base. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in.
Appendix Troubleshooting I cannot dial out. • First try all the suggestions in the item I cannot get a dial tone on page 42. • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Check that all the telephones connected to the same telephone line are hung up.
Appendix Troubleshooting • Move the cordless handset closer to the telephone base. You might have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Other electronic products can cause interference to your cordless telephone.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting • Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while the person is speaking. If background noise cannot be controlled, you should terminate speakerphone operation and return to normal handset mode. I hear other calls while using my telephone.
Appendix Troubleshooting • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base installation on page 4). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. My cordless handset does not ring when I receive a call.
Appendix Troubleshooting My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • Your caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment. • Make sure the home area code is set correctly in the telephone (see Home area code on page 14).
Appendix Troubleshooting • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug it into a multiple port USB hub (USB splitter) that is not powered. • In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply. • If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix Important safety information • Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted. • Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 68 and ACTA The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five. This product meets the applicable Industry Canada technical specifications.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. about this product should be directed to our website at 1.
Appendix Limited warranty • PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or • PRODUCT returned without a valid proof of purchase (see item 6 below); or • Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit. 5.
Appendix Limited warranty associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion might not apply to you. Please retain your original sales receipt as proof of purchase.
Appendix Technical specifications RF frequency band 1921.536MHz – 1928.448MHz Channels 5 Operating temperature 32°F – 122°F 0°C – 50°C Telephone base voltage (AC voltage, 60Hz) 96 – 130Vrms Telephone base voltage (AC adapter output) AC6V @300mA Handset voltage DC2.4 – 3.2V Operating times* Talk time (handset): up to seven hours Talk time (speakerphone): up to five hours Standby: up to seven days * Operating time varies depending on your actual use and the age of the battery. DECT 6.
Appendix Index A Alert tones, 39 Alphabetical search, 26 Answer a call, 15 Any key answer, 15 Area code, 14, 31, 34 Auto off, 16 Display dial, 17, 28, 30, 35 Display screen messages, 40 DSL filter, 4, 7 E Elapsed time, 15 End a call, 16 F Flash, 19 B Battery charging, 6 Battery installation, 5 H Handset locator, 22 Handset ringer tone (selectable ringer tone), 11 Handset ringer volume (ringer volume control), 11 Handset volume control, 19 C Caller ID, 31 Caller ID history (call log), 32–37 Call waiting
Appendix Index Missed (new) calls indicator, 33 Mute, 19 O Operation time, 59 P Pause, 15, 24 Power adapter, 4 Predialing (on-hook dialing), 15 R Reasons for missing caller ID information, 33 Redial, 17 Ring tone, 11 S Screen icons, 38 Speakerphone switching, 16 Speed dial, 29–30 T Tabletop installation, 4 Technical specifications, 59 Temporary ringer silencing, 15 Temporary tone dialing, 20 Troubleshooting, 42 V Voicemail, 12 Volume, 11, 19 W Wall mount installation, 7 61
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