User’s manual 5.
Congratulations on your purchase of this AT&T product. Before using this telephone system, you must read Important safety instructions on pages 53 to 55 of this manual. NEED HELP? Our representatives are here to help you with any questions concerning the operation of this product, available accessories, or any other related issues. Call toll free 1 (800) 222-3111 In Canada, call 1 (866) 288-4268 or visit our website at www.telephones.att.com Model no.: E5917/E5938B/E5939B Product name: 5.
IMPORTANT Information about caller ID with call waiting This product has a caller ID with call waiting feature that works with service from your local telephone service provider. Caller ID with call waiting lets you see who is calling before you answer the phone, even when you’re on another call. You may need to change your phone service to use this feature. Contact your telephone service provider if: • you have both caller ID and call waiting, but as separate services (you may need combined service).
You must install and charge battery before using the telephone. STOP! See page 9 for easy instructions. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111 . In Canada, call 1 (866) 288-4268 . Add new handsets to make your phone more versatile (see page 44) Your telephone can accommodate up to four cordless handsets. You can add new handsets (model E597-1, purchased separately) at any time, but each must be registered with the base before use.
User’s manual 5.8 GHz Cordless Telephone/Answering System E5917/ E5938B/E5939B with caller ID/call waiting Table of contents Getting started Answering system operation Quick reference guide .................2 Parts checklist ..............................4 Before you begin ..........................7 Telephone base installation .........8 Battery installation & charging....9 Wall mounting ............................10 Belt clip & optional headset ......11 Day and time announcements ...
Getting started Quick reference guide Cordless handset V CID SELECT MENU Press to scroll down while in menus. Press to display caller ID information (see page 29). While entering names or numbers, press to move the cursor to the left. Press to display menu, or to select a highlighted item from menu or save an entry. ^ DIR PHONE FLASH Press to scroll up while in menus. Press to display directory entries (see page 25). While entering names, press to move the cursor to the right.
Getting started Quick reference guide Telephone base HANDSET LOCATOR/ INTERCOM REDIAL/PAUSE Press to make handset(s) beep (see page 13), initiate an intercom conversation, transfer or forward a call (see pages 16-18). Press to activate the speakerphone to dial out the most recently called number (see page 13). When the speakerphone is already on, press to dial out the most recently called number or press and hold to insert a three-second dialing pause (see page 13).
Getting started Parts checklist for E5917 Remember to save your sales receipt and original packaging in case you need to ship your telephone for warranty service.
Getting started Parts checklist for E5938B Save your sales receipt and original packaging in case you need to ship your telephone for warranty service.
Getting started Parts checklist for E5939B Save your sales receipt and original packaging in case you need to ship your telephone for warranty service.
Getting started Before you begin About caller identification Telephone operating range Caller ID with call waiting features in this telephone lets you see who’s calling before you answer the phone, even when you’re on another call. These features require services provided by your local telephone company. This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC).
Getting started Telephone base installation Install the telephone base as shown below. Choose a location in a central location within the home and: • away from any other cordless (wireless) device such as cordless telephones, 802.11 wireless router (such as WiFi). • away from other electronic equipment, microwave oven, television, computer, etc. Avoid excessive heat, cold, dust or moisture.
Getting started Battery installation & charging After battery installation, place each handset in the telephone base or a charger and allow it to charge for sixteen hours before use. You can keep the battery packs charged by returning the handsets to the telephone base or chargers after each use. When the battery is fully depleted, a recharge takes about sixteen hours.
Getting started Wall mounting The base can be installed on any standard wallphone outlet as shown below. Choose a location away from any electronic equipment, such as personal computers, computer routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture. 1) Connect telephone line cord and AC power cord to telephone jacks and wall jacks, as shown on page 8. b b 2) Install wall mount bracket onto set.
Getting started Belt clip & optional headset Install belt clip as shown below if desired. Snap belt clip into notches on the sides of handset. To release belt clip from handset, press on both flaps of the clip (as shown). Pull and unlock one flap from the notch first before detaching the whole belt clip from handset. For hands-free telephone conversations, you can use any industry standard 2.5 mm headset (purchased separately). For best results, use an AT&T 2.5 mm headset. Plug 2.
Telephone Operation Elapsed time PHONE 00:00:12 Basic handset operation Making and answering calls To answer an incoming call, press PHONE FLASH or SPEAKER, or any dial pad key (0-9, * or #). To make a call, press PHONE FLASH or SPEAKER , then dial a number. Press OFF CLEAR to hang up. To preview numbers before dialing, enter numbers first, then press PHONE FLASH or SPEAKER to dial. Press MUTE DELETE or OFF CLEAR at any time to make corrections as you are entering numbers.
Telephone Operation Basic base operation Making and answering calls To answer an incoming call, press SPEAKER , or any dial pad key (0-9, * or #). To make a call, press SPEAKER , then dial a number. Press SPEAKER again to hang up. Speakerphone Last number redial When the base is idle, press REDIAL /PAUSE will activate the speakerphone and dial out the most recently called number (up to 32 digits).
Telephone Operation Options while on calls Handset and Base Volume control Press ^ or V on the VOLUME button on the side of the handset or press ^ or V on the VOLUME button on the base to adjust the listening volume levels (1-5, of which 5 is the highest). Volume When you change the volume level, the new setting will automatically be saved.
Telephone Operation Options while on calls Handset and Base Mute Press MUTE DELETE to silence the microphone. You will be able to hear the person at the other end, but they will not be able to hear you until you press MUTE DELETE again and resume speaking. Tone Temporary ringer silencing Mute Press OFF CLEAR or MUTE DELETE while the phone is ringing to silence the ringer temporarily. The next phone call will ring normally.
Telephone Operation Intercom calls Intercom calls If you have more than one handset, use the intercom feature to have conversations among the handsets and base. • Press the INTERCOM button on a handset or INTERCOM on the base to initi- HANDSET LOCATOR/ ate an intercom call. Press INTERCOM. • After entering the number of the handset (1-4 or 0 for the base) you wish to intercom with, your handset (or base) will call the other handset (or base).
Telephone Operation Call forward An external call can be forwarded between the following parties: • From one handset to another handset (purchased separately). • From a handset to the base. • From the base to a handset. Call forward During a conversation, you can forward the call to another handset or to the base. • Press and hold HANDSET LOCATOR/ FORWARD TO: INTERCOM on the handset INTERCOM on the base. or • Enter the handset number (1-4 or 0 for the base) to which you want to forward the call.
Telephone Operation Call transfer An external call can be transferred between the following parties: • From one handset to another handset (purchased separately). • From a handset to the base. • From the base to a handset. Call transfer During a conversation, you can transfer the call to another handset or to the base. • Press LOCATOR/ INTERCOM INTERCOM on the handset or HANDSET on the base (the external call is put on hold).
Highlighted menu item >DIRECTORY CALL LOG Telephone Operation Handset settings Using the feature menu, you can change settings to customize how the telephone works. Press SELECT MENU , then use the V^ buttons to scroll to the feature you want to change. As you scroll through the menu, the top menu item is always highlighted with a > symbol. Press SELECT MENU to select the highlighted item. Press OFF CLEAR at any time to cancel an operation, return to the previous menu, or exit the menu display.
Telephone Operation Handset settings LANGUAGE ENGLISH >DIRECTORY CALL LOG Language At this menu, you can select the language used in all menus and screen displays. Use the V^ buttons to select ENGLISH, SPANISH or FRENCH, then press SELECT MENU to save your preference. The default language is English, only change this option if you wish to see the language used in menus and screen displays in Spanish or French.
Telephone Operation Base settings Ringer volume You can set a base ring volume level (1-6), or turn the ringer off (0). When the base is idle, use the ^ or V on the VOLUME button to hear an example of each volume level and save the one you prefer. NOTE: The ringer volume level also determines the level of ringing for intercom calls (see page 16). If the base ringer volume level is set to off (0), the base will be silenced for all calls.
Directory Pat Williams 555-1234 Shared directory The directory is stored in the base, and is shared by all handsets. Changes made at any one handset will be reflected in all. Memory capacity The directory can store up to 50 entries. Each entry can contain a number up to 32 digits, and a name up to 16 letters long. A convenient search feature can help you find and dial numbers quickly (see page 25).
Directory HANDSET 1 New directory entries To create a new directory entry >DIRECTORY CALL LOG >STORE REVIEW Press SELECT MENU , then press SELECT MENU to choose DIRECTORY. Press V to highlight STORE. Press SELECT MENU, then enter the telephone number when prompted. Use the dial pad to enter up to 32 digits, or copy a number from redial by pressing REDIAL PAUSE and using V^ to locate the number to copy, and then pressing SELECT MENU to copy the number. Press SELECT MENU to save the number in the display.
Directory New directory entries The cursor moves to the right when you press another dial pad button or the ^ button. Press V to move the cursor to the left. Press MUTE DELETE to erase letters if you make a mistake. Storing the entry Press SELECT MENU to store your new directory entry. To change it later, see page 26.
Directory HANDSET 1 Directory search To browse through the directory Andrew 555-6789 Press ^DIR to display the first listing in the directory. You can then use the V or ^ to browse through the directory, or search to find a specific entry. Entries will be displayed alphabetically by the first letter in the name. Press OFF CLEAR at any time to exit the directory.
Directory HANDSET 1 To dial, delete or change entries To dial a displayed number Andrew 555-6789 When any directory entry is displayed, press PHONE FLASH (or SPEAKER ) to dial the displayed number. To delete an entry When any directory entry is displayed, press MUTE to delete the displayed entry from the directory. Once deleted, an entry cannot be recovered.
Caller ID log Shared caller ID log CHARLIE JOHNSON 1-888-883-2445 11/23 10:01AM The caller ID log is stored in the base, and is shared by all handsets. Changes made at any one handset will be reflected in all. How caller ID works If you subscribe to caller ID service provided by your local telephone company, information about each caller will be displayed between the first and second ring. Caller’s name Appears when the call is missed and unreviewed.
Caller ID log About names Names of callers will be displayed only if the information is provided by your local telephone company. If the telephone number of the person calling matches the exact number in your directory, the name that appears on screen will match the name as you entered it into your directory. (Example: If Christine Smith calls, her name will appear as Chris if this is how you entered it into your directory.
Caller ID log HANDSET 1 6 MISSED CALLS To review the call log To review the call log Pat Williams 555-1234 NEW 11/23 10:31AM Press VCID to review the call log. The most recent call is displayed first. Use the arrow buttons to scroll through the list as shown on the left. To return a call Press PHONE FLASH (or number as displayed.
Caller ID log To review the call log • Press SELECT MENU to copy this entry into your directory. If the name or number is not provided, you will be prompted to enter them (see page 23). • Press and hold OFF CLEAR for four seconds, the number of missed calls shown on the message counter will be reset to 0.
Answering system operation Message capacity Message counter Number of messages (or, during playback, message number currently playing). The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to four minutes long, and total maximum recording time is 15 minutes. Messages will remain available for replay until you delete them. Press repeatedly to hear Press to select or change a setup options (see page 35). setup option (see page 35).
Answering system operation Turning the answering system and on and offannouncements Day time To set day and time Before playing each message, the answering system announces the day and time the message was received. 1. Press TIME / SET The system will announce the current clock setting, then announce “To begin setting the clock, press TIME/SET, then press CHANGE to change the setting or press TIME/SET to continue.” 2. Press TIME / SET 3.
Answering system operation Outgoing announcements Outgoing announcements are the messages callers hear when calls are answered by the answering system. Elapsed recording time (in seconds). 1. Press to stop recording. SETUP “Announcement. Press PLAY or ...” (Play /Stop) 2. (Plays announcement previously recorded). Or 2. REC /MEMO “Record after the tone. . .” 3. Speak into microphone.
Answering system operation Announcement only mode ! A is displayed when announcement only is activated. 1. SETUP “Announcement only, record no messages. To change the setting press CHANGE.” 2. Press SETUP repeatedly until you hear “Announcement only, record no messages. To change the setting press CHANGE.” Then press CHANGE until you hear the option you want (on or off). Press PLAY/ STOP to store your selection and exit, or press SETUP again to modify other features (see page 35).
Answering system operation Changing feature options SETUP 1. Press until desired feature is heard (see list at right). CHANGE 2. Press until desired selection is heard. 3. SETUP Press to set selection and move to next menu option. Or ( Play/ Stop) Press to set selection and exit setup. You can change how the answering system operates. Press SETUP repeatedly to hear each feature. Press CHANGE when you hear the feature you want to modify.
Answering system operation Number of messages (or, during playback, message number currently playing). Message playback Press PLAY /STOP to hear messages. The system announces the number of messages, then begins playback. Press PLAY/STOP to begin or end message playback. If you have new messages, you will hear only the new messages (earliest first). If there are no new messages, the system will play back all messages (earliest first). Announcements 1.
Answering system operation Recording and playing memos Elapsed recording time (in seconds). 1. Press to stop recording. Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else if others in your household use the answering system. To record a memo REC /MEMO “Record after the tone. Press STOP when you are done.” 2. Speak into microphone. Press REC /MEMO.
Answering system operation Message counter displays Message counter The message counter usually displays the total number of memos and incoming messages. See the list below for explanations of other displays in this counter. Message counter displays 0 No messages. 1-98 Number of messages/memos, or message number currently playing (flashes if you have new messages). 10-99 Current remote access code while setting (see page 35). 1-8 Current volume level while adjusting.
Answering system operation Remote access your telephone number 1. Dial from any touch tone phone. system answers, enter a 2. When two-digit remote access code (19 unless you have changed it). 3. Enter remote commands (see list at right). up to end call and save 4. Hang all undeleted messages. A two-digit security code is required to access your answering system from any touch tone phone. This code is 19 by default; see page 35 to change it. Play all messages Press to hear all messages.
Answering system operation Remote access Help menu *5 Press to hear list of features & commands. Turn system off Press to turn off answering system. Incoming calls will no longer be answered. Turn system on If off, system will answer after 10 rings. Enter your access code, then press 0 to turn it on.
Appendix Screen icons, indicator lights & tones Screen icons & alert tones Screen icons Ringer off. Battery charging (animated display). HANDSET 1 MUTE NEW 11/23 Low battery (flashing); place handset in base or charger to recharge. 10:01AM MUTE Microphone is muted. NEW Missed and un-reviewed calls. Handset alert tones Two short beeps Press VOLUME keys while the volume levels are already at limits. Four short beeps Low battery warning. Two beeps Out of range during off-hook.
Appendix Handset display screen messages Screen display messages PHONE The handset is in use. ENDED You have just ended a call. CALL LOG EMPTY You are accessing an empty call log. DIRECTORY EMPTY You are accessing an empty directory. LIST FULL You are saving to a full directory. MUTED The call is on mute. SPEAKER The handset speakerphone is in use. LOW BATTERY The battery needs to be recharged. INCOMING CALL There is a call coming in. NEW VOICE MAIL There are new voice mail messages.
Appendix Handset display screen messages Screen display messages CHARGING A handset with a low battery has been placed in the telephone base or charger. UNABLE TO CALL TRY AGAIN Failed intercom or conference call (there are already two handsets or one handset and the base being used). MICROPHONE ON The call switches from being on mute to normal call. INTERCOM TO The handset is to initiate an intercom call to another handset. (You have to press the handset number of the destination handset.
Appendix Adding new handsets Your telephone can accommodate up to four cordless handsets. You can add new handsets (E597-1, purchased separately) to the E5917, E5938B and E5939B at any time, but each handset must be registered with the base before use. The handset provided with your E5917 is automatically registered as handset 1. Additional handsets will be assigned numbers in the order they are registered (handset 2, handset 3, or handset 4). You can register a maximum of four handsets.
Appendix Replacing a handset If you are replacing a handset on a system that has the maximum number of registered handsets (four) or wish to change the assigned handset number of your registered handsets, you must first de-register the handsets, then re-register all handsets again. To de-register all handsets • Press and hold HANDSET LOCATOR /INTERCOM on the main telephone base until the IN USE light starts to turn on and flash (about 10 seconds), then release the HANDSET LOCATOR /INTERCOM button.
Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. My phone doesn’t work at all. I cannot get a dial tone. • Make sure the power cord is securely plugged in. • Make sure that the battery wire is securely plugged into the cordless handset.
Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure the power cord is securely plugged into the base. Plug the unit into a different, working electrical outlet not controlled by a wall switch. • Move the cordless handset closer to the base. You might have moved out of range. • Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and base to reset.
Appendix Troubleshooting I get noise, static, or weak signal even when I’m near the base. • Other cordless phones and 802.11 wireless routers that are used for home computer networks also use internal radios to communicate. The radios may interfere with one another. You can improve the performance of your cordless phones and your router by: a.
Appendix Troubleshooting I hear noise in the cordless handset, and none of the keys or buttons work. • Make sure the power cord is plugged in securely. My cordless handset does not ring when I receive a call. • Make sure that the ringer is not turned off. Refer to the section(s) on ringer selection in this user’s manual. • Make sure the telephone line cord is plugged securely into the telephone base and the telephone jack. Make sure the power cord is securely plugged in.
Appendix Troubleshooting My calls fade out or cut in and out while I’m using my cordless handset. The charge light is off. My caller ID isn’t working. • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from the following electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones.
Appendix Troubleshooting Common cure for electronic equipment. Incomplete messages. Difficulty hearing messages. System does not answer after correct number of rings. CL flashes in message window. • If the phone does not seem to be responding normally, try putting the cordless handset in its base. If it does not seem to respond, do the following (in the order listed): • Disconnect the power to the base. • Disconnect the cordless handset battery, and spare battery, if applicable.
Appendix Troubleshooting System does not respond to remote commands. • Make sure to enter your remote access code correctly (see page 39). • Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code while your announcement is playing.
Appendix Important safety instructions This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety instructions Especially about cordless telephone • Privacy: The same features that make a cordless phone convenient create some limitations. Telephone calls are transmitted between the base and the handset by radio waves, so there is a possibility that your cordless phone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix Important safety instructions • Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
Appendix FCC Part 15 If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: • Remain on the line and briefly explain the reason for the call before hanging up. • Perform such activities in off-peak hours, such as early morning or late evening.
Appendix Limited warranty The AT&T brands are used under license. Any repair, replacement or warranty service, and all questions about this product should be directed to: Advanced American Telephones, 1(800) 222-3111 or www.telephones.att.com. In Canada, call 1 (866) 288-4268. 1.
Appendix Limited warranty 4.
Appendix Limited warranty costs for the repair of products that are not covered by this limited warranty. 6. What must you return with the product to get warranty service? You must: a. return the entire original package and contents including the product to the AAT service location along with a description of the malfunction or difficulty; b.
Appendix Technical specifications RF frequency band (handset to base) 2400 MHz — 2483.5 MHz RF frequency band (base to handset) 5725 MH Z — 5850 MHz Channels 95 Operating temperature 32°F — 122°F 0°C — 50°C Telephone base voltage (AC voltage, 60Hz) 96 — 130 Vrms Telephone base voltage (AC adapter output) 9VDC @600mA Handset voltage 3.2 — 4.7 VDC 700mAh Charger voltage (AC adapter output) 9VDC @200mA Replacement battery Battery pack (part number 80-584800-00) 3.
Appendix Index A AC adapter, 8 Adding new handsets, 44 Alert tones, 41 Answering calls, handset, 12; base, 13 Answering system, 31-40 I Intercom, 16 Incoming call log, 29 Incoming calls (answering), handset, 12; base, 13 Indicator lights, 41 L Last number redial, handset, 12; base, 13 Low battery, 9 B Battery charging, 9 Battery installation, 9 Belt clip, 11 M Making calls, handset, 12; base, 13 Menus, 2 Messages, 31-40 Mute, 15 C Call forward, 17 Call waiting, 14 Call transfer, 18 Caller ID, 27 add en
Appendix Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Cut along dotted line. Call your phone number, then enter your two-digit access code (preset to 19). Fold here. Action Remote command Play all messages ....................... Play new messages ................... Delete the message ................. Delete all old messages .......... Repeat or go back .................... Stop ....................
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