User’s manual 5.
Congratulations on your purchase of this AT&T product. Before using this telephone system, please read Important safety instructions on pages 51 to 53 of this manual. NEED HELP? Our representatives are here to help you with any questions concerning the operation of this product, available accessories, or any other related issues. Call toll free 1 (800) 222-3111 In Canada, call 1 (866) 288-4268 or visit our web site at www.telephones.att.com Model #: E5926/E5927B/E5937B/E5947B/E1937B Product name: 5.
IMPORTANT Information about caller ID with call waiting This product has a caller ID with call waiting feature that works with service from your local telephone service provider. Caller ID with call waiting lets you see who is calling before answering the phone, even when you’re on another call. You may need to change your telephone service to use this feature. Contact your telephone service provider if: • You have both caller ID and call waiting, but as separate services (you may need combined service).
You must install and charge the battery before using the telephone. STOP! See page 10 for easy instructions. For customer service or product information, visit our web site at www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. Add new handsets to make your phone more versatile (see page 43) Your telephone can accommodate up to four cordless handsets.
User's manual 5.8 GHz Cordless Telephone/Answering System E5926/E5927B/ E5937B/E5947B/E1937B with caller ID/ call waiting Table of contents Getting started Answering system operation Quick reference guide ......................... 2 Parts checklist ........................................ 4 Before you begin ................................... 8 Telephone base installation ................. 9 Battery installation & charging .........10 Wall mounting .....................................
Getting started Quick reference guide Cordless handset CID SELECT/MENU Press to scroll down while in menus. Press to display caller ID information (see page 29). While entering names or numbers, press to move the cursor to the left. Press to display menu, or to select a highlighted item from menu or save an entry. DIR PHONE/FLASH Press to scroll up while in menus. Press to display directory entries (see page 25). While entering names, press to move the cursor to the right.
Getting started Quick reference guide Telephone base VOLUME Press to adjust message playback volume. HANDSET LOCATOR Press to make handset(s) beep (see page 14). CHARGE IN USE On when the cordless handset is properly positioned to charge in the telephone base. On when handset is in use or you are registering a handset. Flashes when another phone is in use on the same line, or the answering system is answering an incoming call, or you are de-registering a handset from the base.
Getting started Parts checklist for E5926 Save your sales receipt and original packaging in case you need to ship your telephone for warranty service.
Getting started Parts checklist for E5927B Save your sales receipt and original packaging in case you need to ship your telephone for warranty service.
Getting started Parts checklist for E5937B/E1937B Save your sales receipt and original packaging in case you need to ship your telephone for warranty service.
Getting started Parts checklist for E5947B Save your sales receipt and original packaging in case you need to ship your telephone for warranty service.
Getting started Before you begin About caller identification Telephone operating range Caller ID with call waiting features in this telephone let you see who’s calling before you answer the phone, even when you’re on another call. These features require services provided by your local telephone company. This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC).
Getting started Telephone base installation Install the telephone base as shown below. Choose a location in a central location within the home and: • Away from any other cordless (wireless) device such as cordless telephones, 802.11 wireless router (such as WiFi). • Away from other electronic equipment, microwave oven, television, computer, etc. Avoid excessive heat, cold, dust or moisture.
Getting started Battery installation & charging After battery installation, place each handset in the telephone base or a charger and allow to charge for 16 hours before use. You can keep the battery packs charged by returning the handsets to the telephone base or chargers after each use. When the battery is fully depleted, a recharge takes about 12 hours.
Getting started Wall mounting The base can be installed on any standard wall-phone outlet as shown below. Choose a location away from electronic equipment, such as personal computers, computer routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture. 1) Connect telephone line cord and AC power cord to telephone jacks and wall jacks, as shown on page 9. b 2) Install wall mount bracket onto set.
Getting started Belt clip & optional headset Install belt clip as shown below if desired. For hands-free telephone conversations, you can use any industry standard 2.5 mm headset (purchased separately). For best results, use an AT&T 2.5 mm headset. Snap belt clip into notches on both sides of handset. To release belt clip from handset, press on both flaps of the clip (as shown). Pull and unlock one flap from the notch first before detaching the whole belt clip from handset. Plug 2.
Telephone operation Elapsed time PHONE 00:00:12 Basic operation Making and answering calls To answer an incoming call, press PHONE/FLASH or SPEAKER, or any dial pad key (0-9, * or #). To make a call, press PHONE/FLASH or SPEAKER, then dial a number. Press OFF/CLEAR to hang up. To preview numbers before dialing, enter numbers first, then press PHONE/FLASH or SPEAKER to dial. Press MUTE/DELETE or OFF/CLEAR at any time to make corrections as you are entering numbers.
Telephone operation Basic operation Handset locator If you misplace the handset(s), press HANDSET at the base. This starts the paging tone at the handset(s) for 60 seconds to help you locate it. To stop the paging tone, press PHONE/FLASH, SPEAKER, or any dial pad key (0-9, *, or #) at the handset(s), or press HANDSET LOCATOR at the base. LOCATOR NOTES: 1. The handset ringer volume also determines the level of the paging tone.
Telephone operation Options while on calls Volume control Volume Flash Press or on the VOLUME button on the side of the handset to adjust listening volume. Each button press raises or lowers volume by one level. When you change the volume level, the new setting is saved. Call waiting If you subscribe to call waiting service with your local telephone service provider, you will hear a beep if someone calls while you are already on a call.
Telephone operation Options while on calls Mute Ringer silenced Tone Mute Press MUTE/DELETE to silence the microphone. You will be able to hear the person at the other end, but they will not be able to hear you until you press MUTE/DELETE again and resume speaking. Temporary ring silencing Press OFF/CLEAR or MUTE/DELETE while the phone is ringing to silence the ringer temporarily. The next phone call will ring normally.
Telephone operation Intercom calls Intercom calls If you have more than one handset, you can use the intercom feature to have conversations between the handsets. • Press the INTERCOM button on a handset. • You will see INTERCOM TO: • Enter the handset number of the handset you want to call. The display will show CALLING HANDSET X. • The called handset will ring and the display will show HANDSET X IS CALLING.
Telephone operation Call forward Call forward If you have more than one handset, during a conversation, you can forward an external call from one handset to another handset. • Press and hold TO: FORWARD TO: INTERCOM.You will see FORWARD • Enter the handset number (1, 2, 3, or 4) to which you want to forward the call. The display will show CALL FORWARDED. • The destination set will ring and the display will show INCOMING CALL.
Telephone operation Call transfer Call transfer If you have more than one handset, during a conversation you can transfer a call to another handset. • Press INTERCOM (the external call is put on hold). You will see TRANSFER TO: TRANSFER TO: • Enter the handset number (1, 2, 3, or 4) to which you want to transfer the call. The display will show CALLING HANDSET X. • The destination set will ring, showing an intercom call. The display will show HANDSET X IS CALLING.
Telephone operation Highlighted menu item >DIRECTORY CALL LOG Handset settings Using the feature menu you can change settings to customize how the telephone works. buttons to scroll to the Press MENU, then use the feature you want to change. As you scroll through the menu, the top menu item is always highlighted with a > symbol. Press SELECT to select the highlighted item. Press OFF/CLEAR at any time to cancel an operation, back up to the previous menu, or exit the menu display.
Telephone operation Handset settings LANGUAGE ENGLISH >DIRECTORY CALL LOG >CLR VOICE MAIL DIAL TYPE Language At this menu, you can select the language used in all menus and screen displays. Use the buttons to select ENGLISH, ESPANOL or FRANCAIS, then press SELECT to save your preference. Clear voice mail indication If you subscribe to voice mail services provided by your local telephone company, you will receive a text message NEW VOICE MAIL on the handset when you have new voice mail.
Directory Pat Williams 555-1234 Shared directory The directory is stored in the base, and is shared by all handsets. Changes made at any one handset will be reflected in all. NOTE: Only one handset can review the directory at a time. If another handset attempts to enter the directory, it will display NOT AVAILABLE AT THIS TIME. Memory capacity The directory can store up to 50 entries. Each entry can contain a number up to 32 digits, and a name up to 16 letters long.
Directory HANDSET 1 New directory entries To create a new directory entry >DIRECTORY CALL LOG >STORE REVIEW Press MENU, then press SELECT to choose DIRECTORY. Press to highlight STORE. Press SELECT, then enter the telephone number when prompted. Use the dial pad to enter up to 32 digits, or, copy a number from redial by pressing REDIAL/PAUSE and using to locate the number to copy, and then pressing SELECT to copy the number. Press SELECT to save the number in the display.
Directory New directory entries Storing the entry Press SELECT to store your new directory entry. To change it later, see page 26.
Directory HANDSET 1 Directory search To browse through the directory Andrew 555-6789 Press /DIR to display the first listing in the directory. You can then use the or to browse through the directory, or search to find a specific entry. Entries will be displayed alphabetically by the first letter in the name. Press OFF/CLEAR at any time to exit the directory.
Directory HANDSET 1 To dial, delete or change entries To dial a displayed number Andrew 555-6789 When any directory entry is displayed, press PHONE/FLASH (or SPEAKER) to dial the displayed number. To delete an entry When any directory entry is displayed, press to delete the displayed entry from the directory. Once deleted, an entry cannot be recovered.
Caller ID log Shared caller ID log CHARLIE JOHNSON 1-888-883-2445 AM 11/23 10:01 The caller ID log is stored in the base, and is shared by all handsets. Changes made at any one handset will be reflected in all. How caller ID works If you subscribe to caller ID service provided by your local telephone company, information about each caller will be displayed between the first and second ring. Caller’s name Appears when the call is missed and un-reviewed.
Caller ID log About names Names of callers will be displayed only if the information is provided by your local telephone company. If the telephone number of the person calling matches an exact number in your directory, the name that appears on screen will match the name as you entered it into your directory. (Example: If Christine Smith calls, her name will appear as Chris if this is how you entered it into your directory.
Caller ID operation HANDSET 1 6 MISSED CALLS To review the call log To review the call log Pat Williams 555-1234 AM NEW 11/23 10:31 Press CID/ to review the call log. The most recent call is displayed first. Use the arrow buttons to scroll through the list as shown at left. To return a call Press PHONE/FLASH (or ber as displayed.
Answering system operation Message capacity Message counter The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to four minutes long, and total maximum recording time is 15 minutes. Messages will remain available for replay until you delete them. Number of messages (or, during playback, message number currently playing). Press repeatedly to hear setup options (see page 34). Press to select or change a setup option (see page 34).
Answering system operation Turning the answering system on and Day andoff time announcements To set day and time Before playing each message, the answering system announces the day and time the message was received. 1. Press TIME/SET The system will announce the current clock setting, then announce “To begin setting the clock, press TIME/SET, then press CHANGE to change the setting or press TIME/SET to continue.” 2. Press TIME/SET 3.
Answering system operation Outgoing announcements Outgoing announcements are the messages callers hear when calls are answered by the answering system. Elapsed recording time (in seconds). 1. Press to stop recording. SETUP “Announcement. Press PLAY or ...” 2. (Play/Stop) (Plays announcement previously recorded). - OR - 2. REC/MEMO “Record after the tone. . .” 3. Speak into microphone.
Answering system operation Announcement only mode A A is displayed when Announcement Only is activated. 1. SETUP “Announcement only, record no messages. To change the setting press CHANGE.” 2. CHANGE “Off” 3. CHANGE “On” 4. (Play/Stop) Beep (Option selected). In announcement only mode, callers hear an announcement but cannot leave messages. To turn announcement only on or off Press SETUP repeatedly until you hear “Announcement only, record no messages.To change the setting press CHANGE.
Answering system operation Changing feature options You can change how the answering system operates. Press SETUP repeatedly to hear each feature. Press CHANGE when you hear the feature you want to modify. 1. SETUP Press until desired feature is heard (see list at right). 2. CHANGE Press until desired selection is heard. 3. SETUP Press to set selection and move to next menu option. Feature options (Default settings underlined) System announces: Feature description: “Announcement.
Answering system operation Number of messages (or, during playback, message number currently playing). Message playback Press PLAY/STOP to hear messages. The system announces the number of messages, then begins playback. If you have new messages, you will hear only the new messages (earliest first). If there are no new messages, the system will play back all messages (earliest first). PLAY/STOP to Press begin or end message playback. 1. (Play/Stop) “You have [xx] new messages and [xx] old messages.
Answering system operation Recording and playing memos Elapsed recording time (in seconds). 1. 2. Press to stop recording. Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else if others in your household use the answering system. To record a memo REC/MEMO “Record after the tone. Press STOP when you are done.” Speak into microphone. Press REC/MEMO.
Answering system operation Message counter displays The message counter usually displays the total number of memos and incoming messages. See the list below for explanations of other displays in this counter. Message counter Message counter displays 0 No messages. 1-98 Number of messages/memos, or message number currently playing (flashes if you have new messages). 10-99 Current remote access code while setting (see page 34). 1-8 Current volume level while adjusting.
Answering system operation Remote access 1. Dial your telephone number from any touch-tone phone. A two-digit security code is required to access your answering system from any touch-tone phone. This code is 19 by default; see page 34 to change it. 2. When system answers, enter a two-digit remote access code (19 unless you have changed it). Play all messages Press to hear all messages. Play new messages Press to hear new messages.
Answering system operation Remote access Help menu Press to hear list of features & commands. Turn system off Press to turn off answering system. Incoming calls will no longer be answered. Turn system on If off, system will answer after 10 rings. Enter your access code, then press 0 to turn it on.
Appendix Screen icons, indicator lights & tones Screen icons & alert tones Screen icons Ringer off. Battery charging (animated display). HANDSET 1 MUTE NEW 11/23 10:01 AM Low battery (flashing); place handset in base or charger to recharge. Microphone is muted. MUTE Missed and un-reviewed calls. NEW Handset alert tones Four short beeps Press VOLUME keys while the volume levels are already at limits. Low battery warning. Two beeps Out of range during off-hook.
Appendix Handset display screen messages Screen display messages PHONE The handset is in use. ENDED You have just ended a call. CALL LOG EMPTY You are accessing an empty call log. DIRECTORY EMPTY You are accessing an empty directory. LIST FULL You are saving to a full directory. MUTED The call is on mute. SPEAKER The handset speakerphone is in use. LOW BATTERY The battery needs to be recharged. INCOMING CALL There is a call coming in. NEW VOICE MAIL There are new voice mail messages.
Appendix Handset display screen messages Screen display messages CHARGING A handset with a low battery has been placed in the telephone base or charger. UNABLE TO CALL TRY AGAIN Failed intercom or conference call (there are already two handsets being used). NOT AVAILABLE AT THIS TIME Someone else is already using the directory or call log when you try to do so. MICROPHONE ON The call switches from being on mute to normal call.
Appendix Adding new handsets Your telephone can accommodate up to four cordless handsets. You can add new handsets (E597-1, sold separately) to the E5926, E5927B, E5937B and E1937B at any time, but each handset must be registered with the base before use. The handset provided with your E5926 is automatically registered as handset 1. Additional handsets will be assigned numbers in the order they are registered (handset 2, handset 3, or handset 4). You can register a maximum of four handsets.
Appendix Replacing a handset If you are replacing a handset on a system that has the maximum number of registered handsets (four) or wish to change the assigned handset number of your registered handsets, you must first de-register the handsets, then de-registration all handsets. To de-register all handsets • Press and hold HANDSET LOCATOR on the main telephone base until the IN USE light starts to turn on then flash (about 10 seconds), then release the HANDSET LOCATOR button.
Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. My phone doesn’t work at all • Make sure the power cord is securely plugged in. • Make sure that the battery pack connector is securely plugged into the cordless handset.
Appendix Troubleshooting My cordless handset isn’t performing normally • Make sure the power cord is securely plugged into the base. Plug the unit into a different, working electrical outlet not controlled by a wall switch. • Move the cordless handset closer to the base. You might have moved out of range. • Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and base to reset.
Appendix Troubleshooting I get noise, static, or weak signal even when I’m near the base • Other cordless phones and 802.11 wireless routers that are used for home computer networks both use internal radios to communicate. The radios may interfere with one another. You can improve the performance of your cordless phones and your router by: a.
Appendix Troubleshooting My cordless handset does not ring when I receive a call My calls fade out or cut in and out while I’m using my cordless handset • Make sure that the ringer is not turned off. Refer to the section(s) on ringer selection in this user’s manual. • Make sure the telephone line cord is plugged securely into the telephone base and the telephone jack. Make sure the power cord is securely plugged in. • The cordless handset may be too far from the telephone base.
Appendix Troubleshooting The charge light is off My caller ID isn’t working System does not receive caller ID or system does not display caller ID during call waiting • Relocate your telephone base to a higher location. The phone will have better reception when not installed in a low area. • If the other phones in your home are having the same problem, the problem is in your wiring or local service. Contact your local telephone company (charges may apply).
Appendix Troubleshooting Incomplete messages • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes. • If the caller pauses for more than seven seconds, the system stops recording and disconnects the call. • If the system’s memory becomes full during a message, the system stops recording and disconnects the call. • If the caller's voice is very soft, the system may stop recording and disconnects the call.
Appendix Important safety instructions This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety instructions Especially about cordless telephones • Privacy: The same features that make a cordless phone convenient create some limitations. Telephone calls are transmitted between the base and the handset by radio waves, so there is a possibility that your cordless phone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix Important safety instructions Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to 900 MHz digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brands are used under license. Any repair, replacement or warranty service, and all questions about this product should be directed to: Advanced American Telephones, 1 (800) 222-3111 or www.telephones.att.com. In Canada, call 1 (866) 288-4268. 1.
Appendix Limited warranty 4.
Appendix Limited warranty 6.
Appendix Technical specifications RF frequency band (handset to base) 2400 MHz — 2483.5 MHz RF frequency band (base to handset) 5725 MHZ — 5850 MHz Channels 95 Operating temperature 32°F — 122°F 0°C — 50°C Base unit voltage (AC voltage, 60Hz) 96 — 130 Vrms Base unit voltage (AC adapter output) 9VDC @600mA Handset voltage 3.2 — 4.7 VDC 700mAh Charger voltage (AC adapter output) 9VDC @200mA Replacement battery Battery pack (80-5848-00-00) 3.
Appendix Index A AC adapter, 9 Adding new handsets, 43 Alert tones, 40 Answering calls, 13 Answering system, 30-39 I Intercom, 17 Incoming call log, 27 Incoming calls, answering, 13 Indicator lights, 40 L Last number redial, 13 Low battery, 10 B Battery charging, 10 Battery installation, 10 Belt clip, 12 M Making calls, 13 Menus, 20 Messages, 30-39 Mute, 16 C Call waiting, 15 Call transfer, 19 Caller ID, 27 add entries to phone directory, 29 delete entries, 29 dial entries, 29 CID, 27 Clear voice mail
Appendix Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Cut along dotted line. Call your phone number, then enter your two-digit access code (preset to 19). Fold here. Action Remote command Play all messages ....................... Play new messages ................... Delete the message ................. Delete all old messages .......... Repeat or go back .................... Stop ....................
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