User’s manual E2811 2.
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read the Important safety instructions on pages 50-52 of this manual. Please thoroughly read the user’s manual for all the feature operation and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268. Model #: E2811 Type: 2.
You must install and charge the battery before using the telephone. STOP! See page 7 for easy instructions. For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268.
User's manual E2811 2.4 GHz cordless telephone/ answering system with caller ID/call waiting FLASH CLEAR TONE MUTE REDIAL DELETE PAUSE Table of contents Getting started Answering system operation Answering system operation...... 30 Day & time announcements........ 31 Outgoing announcements............ 32 Changing feature options............. 33 Message playback............................ 34 Recording & playing memos............. 35 Message counter displays............ 36 Answering system mode....
Getting started Quick reference guide Cordless handset CID/- VOLUME MENU/SELECT Press to scroll down while in menus. Press to display caller ID information (page 28). While entering names or numbers, press to move the cursor to the left ����������������������������� (page 20)�������������������� . Press to decrease the listening volume while on a call (page ���������� 13)�. Press to display the menu. Once in the menu, press to select an item or save an entry or setting.
Getting started Quick reference guide Telephone base CHARGE/IN USE • Flashes when another telephone is on the same line or the handset is in use. • Flashes when the answering system is answering an incoming call. HANDSET LOCATOR • Flashes quickly when there is an incoming call. Press to make handset beep (page 12). • On steady when the handset is properly positioned to charge in the telephone base. SETUP ANNC Press to review or change answering system options (page 33).
Getting started Parts checklist Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following: User’s manual E2811 2.4 GHz cordless telephone/ answering system with caller ID/call waiting FLASH Quick start guide E2811 2.
Getting started Telephone base installation Choose a central location close to a telephone jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or mounted on a standard wall plate. For optimum range and better reception, place the telephone base in a high and open location.
Getting started Telephone base installation 1. Plug one end of the telephone line cord into the telephone jack at the bottom of the telephone base. 2. Plug the small end of the power adapter into the power jack at the bottom of the telephone base. 5 4 3. Route cords through slots. Telephone line cord 4. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch. DSL filter (Optional for DSL users, see number four in the note section below.) 5.
Getting started Battery installation & charging After installing the battery, you may be able to make and receive short calls.� For best performance, place the handset in the telephone base and charge for 16 hours before use. You can keep the battery charged by returning the handset to the telephone base after use. When the battery is fully depleted, a recharge takes about 12 hours.
Getting started Installation options NOTE: The mounting bracket must be used for both tabletop use and wall mounting positions. Tabletop mount Wall mount Telephone outlet mounting plate with mounting studs Wall mounting The telephone base comes with the bracket mounted for tabletop use. If wall mounting is desired, a telephone outlet wall mounting plate with mounting studs is required.
Getting started Installation options 3. To attach the bracket for wall mounting, insert the tabs of the bracket into slots and on the telephone base, then press the other bracket tabs into slots and as shown on the right. 4. Plug the power adapter into an electrical outlet not controlled by a wall switch. Plug the telephone line cord into a telephone wall jack. To mount the telephone on the wall, position the mounting holes and over the telephone outlet mounting studs.
Getting started Belt clip & optional headset Install belt clip as shown (optional). Snap belt clip into the notches on both sides of handset. To release belt clip from handset, lift one side of the belt clip out of the notch first before detaching the whole belt clip from handset. For hands-free telephone conversations, use any industry standard 2.5 mm headset (purchased separately). For best results, use an AT&T 2.5 mm headset. To order an AT&T 2.5 mm headset, visit our website at www.telephones.att.
Telephone operation Elapsed time PHONE������������� 00:00:12 Basic operation Making and answering calls To answer an incoming call, press PHONE/FLASH or SPEAKER, or any dial pad key (0-9, * or #) on the handset. To make a call, press PHONE/FLASH ��� or SPEAKER, then dial a number. Press OFF/CLEAR or place the handset in the telephone base to hang up.
Telephone operation Basic operation Last number redial REDIAL 555-1234 Press REDIAL/PAUSE to display the most recently dialed numbers (up to 32 digits). Press CID/-VOLUME or DIR /VOLUME+ repeatedly to view up to five recently called numbers. The handset beeps twice at the beginning or end of the list. Press OFF/CLEAR to exit. Press PHONE/FLASH or SPEAKER to redial any displayed number. Or press PHONE/FLASH then REDIAL/PAUSE to dial the most recently dialed number (up to 32 digits).
Telephone operation Options while on calls Volume control Volume Press CID/-VOLUME or DIR /VOLUME+ to adjust listening volume. Pressing CID/-VOLUME decreases the volume. Pressing DIR /VOLUME+ increases the volume. When changing the volume level, the new setting is saved. Flash Tone NOTE: The earpiece, hands-free speakerphone and headset listening volume are adjusted separately.
Telephone operation Handset settings Using the feature menu, you can change settings to customize how the telephone works. 1. Press MENU/SELECT in idle mode to enter the feature menu. 2. Use the CID/-VOLUME or DIR /VOLUME+ to scroll to the feature to be changed. When scrolling through the menu, the top menu item is always highlighted with a > symbol. 3. Press MENU/SELECT to select the highlighted item. Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display.
Telephone operation Handset settings Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. To return to the idle mode press and hold OFF/CLEAR. Ringer tone >DIRECTORY This feature allows you to choose one of 10 ringer tones. To choose a RINGER TONE: >RINGER TONE RINGER TONE: 1 1. Press MENU/SELECT in idle mode to enter the feature menu. 2.
Telephone operation Handset settings >DIRECTORY Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. To return to the idle mode press and hold OFF/CLEAR. Language >LANGUAGE In this menu, you can select the language used in all screen displays. To select a LANGUAGE: >ENGLISH 1. Press MENU/SELECT in idle mode to enter the feature menu. 2.
Telephone operation Handset settings Clear voice mail indication >DIRECTORY >CLR VOICE MAIL CLEAR: YES If you subscribe to voice mail services provided by your local telephone company, NEW VOICE MAIL and the icon will appear on all handset screens when you have new voice mail. Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. To return to the idle mode press and hold OFF/CLEAR. To manually turn off the NEW VOICE MAIL message and the icon: 1.
Telephone operation Handset settings >DIRECTORY Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. To return to the idle mode press and hold OFF/CLEAR. Dial type >DIAL TYPE DIAL TYPE: TONE In this menu, you can choose TONE or PULSE (rotary) dialing. The factory default setting is TONE. Change this to PULSE only if you do not have touch-tone dialing service. 1. Press MENU/SELECT in idle mode to enter the feature menu. 2.
Directory Directory Memory capacity The directory can store up to 50 entries. Each entry can contain a number up to 32 digits, and a name up to 16 letters long. A convenient search feature can help you find and dial numbers quickly (page 23). If all memory locations are in use, the screen will display DIRECTORY FULL. You will not be able to store a new number until an existing one is deleted.
Directory New directory entries >DIRECTORY Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. To return to the idle mode press and hold OFF/CLEAR. To create and store a new directory entry 1. Press MENU/SELECT in idle mode to enter the feature menu. >REVIEW 2. Press MENU /SELECT again to enter the DIRECTORY when it is highlighted with a > symbol. 3. Press the >STORE 4. Press CID/-VOLUME to highlight STORE. MENU/SELECT 5.
Directory New directory entries 7. Enter the name when prompted. Pat Williams_ 555-1234 • Use the dial pad to enter a name (up to 16 characters). Each time a key is pressed, the character on that key will be displayed. Additional key presses will produce other characters on that key. See the chart below. – Press CID/-VOLUME or DIR /VOLUME+ to move the cursor to the left or right. – Press DELETE to erase letters. Dial key 2 # 3 ’ 4 , 5 - 6 .
Directory Directory search TONE Andrew 5556789 MUTE REDIAL DELETE PAUSE Barbara 5559876 Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. To return to the idle mode press and hold OFF/CLEAR. To browse through the directory 1. Press DIR in idle mode to display the first listing in the directory. DIRECTORY EMPTY will be displayed if there are no directory entries.
Directory Directory search Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. To return to the idle mode press and hold OFF/CLEAR. To search by name 1. Press DIR in idle mode to display the first listing in the directory. DIRECTORY EMPTY will be displayed if there are no directory entries. 2. When a name entry is displayed, press a dial pad keys (2-9) to start a quick name search.
Directory To dial, delete or change entries To dial, delete or change a directory entry (name and number), the entry must be displayed on the handset. Use directory search (pages 22-23) to display an entry. To exit the directory press OFF/CLEAR. To dial a displayed number When a directory entry is displayed, press PHONE/FLASH or SPEAKER to dial the displayed number. To delete an entry When a directory entry is displayed, press DELETE to delete the displayed entry from the directory.
Caller ID operation Information about caller ID with call waiting CHRISTINE SMITH 908-555-0100 10:01AM 11/23 This product has a caller ID function with call waiting feature which works with service from your local telephone company. Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, even while on another call. It may be necessary to change your telephone service to use this feature.
Caller ID operation How caller ID works CHRISTINE SMITH 908-555-0100 If you subscribe to caller ID service provided by your local telephone company, information about each caller will be displayed between the first and second ring. Caller’s name 10:01AM 11/23 CHRISTINE SMITH Caller’s number 908-555-0100 Appears when the call is missed and un-reviewed. NEW Time of call 10:01AM 11/23 Date of call Information about the last 50 incoming calls is stored in the call log.
Caller ID operation Memory match Names of callers will be displayed only if the information is provided by your local telephone company. Chris 908-555-0100 10:01AM 11/23 If the telephone number of the caller exactly matches a telephone number in your directory, the name that appears on the screen will match the corresponding name already in the directory. Example: If Christine Smith calls, her name will appear as Chris if this is how it was entered in the directory.
Caller ID operation 6 MISSED CALLS To review the call log To review the call log Pat Williams 555-1234 Press CID/-VOLUME to review the call log. The call log displays the caller ID entries in reverse chronological order. The most recent call is displayed first. Press CID/-VOLUME or DIR /VOLUME+ to ���������������������� scroll through the list. Press OFF/CLEAR to return to the idle screen.
Caller ID operation To review the call log Other options while reviewing the call log • Press DELETE to delete the current entry from the call log. Chris Thompson 555-0100 NEW 10:11AM 11/23 DELETE ALL: YES • Press and hold DELETE to delete all entries from the call log. When asked to confirm, press CID/-VOLUME to choose YES then MENU/SELECT to clear the call log of all entries, or press CID/-VOLUME to choose NO then MENU/SELECT to exit and leave all call log entries intact.
Answering system operation Answering system operation Message capacity Message counter Number of messages (or during playback, message number currently playing) The answering system can record up to 99 messages depending on the length of each message. Individual messages can be up to four minutes long, and total maximum recording time is 14 minutes. Messages will remain available for replay until you delete them.
Answering system operation Day & time announcements To set day and time Before playing each message, the answering system announces the day and time when the message was received. 1. CLOCK The system will announce the current clock setting, then announces "To set the clock, press CLOCK." 2. CLOCK The system will announce the current year setting, then announces “To change the year, press SKIP or REPEAT, to change the hour, press CLOCK.” 3.
Answering system operation Outgoing announcements Elapsed recording time (seconds). Press to stop recording. 1. PLAY/STOP (Plays announcement previously recorded). - OR - 1. ANNC “Announcement. Press PLAY or press RECORD.” 2. RECORD “Record after the tone. Press STOP when you are done.” 3. Speak into microphone. Microphone 4. PLAY/STOP (Announcement is played back). 5. The telephone is factory set with an announcement.
Answering system operation Changing feature options 1. You can change how the answering system operates. Press SETUP repeatedly to hear each feature. When you hear the feature you want to modify press SKIP or REPEAT to change the setting. Press SETUP to set selection and move to next menu option, or press PLAY/STOP to exit. SETUP until desired feature is heard (see list at right). 2. SKIP or REPEAT until desired selection is heard. 3. SETUP to set selection and move to next menu option.
Answering system operation Number of messages (or during playback, message number currently playing). Message playback Press PLAY/STOP to hear messages. The system announces the number of messages, then begins playback. If you have new messages waiting, you will hear only the new messages (oldest first). If there are no new messages, the system will play back all messages (oldest first). Press PLAY/STOP to begin or end message playback. 1.
Answering system operation Recording & playing memos Elapsed recording time (seconds). 1. Press to stop recording. RECORD “Record after the tone. Press STOP when you are done.” 2. Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else if other members of your household are using the answering system. To record a memo Press RECORD.
Answering system operation Message counter displays The message counter usually displays the total number of memos and incoming messages. See the list below for explanations of other displays in this counter. Message counter Message counter displays 0 No messages. 0 (flashing) The clock needs to be set (page 31). 1-99 Total number of messages and memos, or message number currently playing. 1-99 (flashing) Total number of messages and memos.
Answering system operation Answering system mode The answering system’s default factory setting is ON in order to answer and record messages. You can turn the answering system off, but if you do so, the answering system will not answer calls or record incoming messages. 1. ANSWER ON until the system announces “Calls will not be answered.” 2. "Beep," The system has been turned off. To turn the answering system off Press ANSWER ON until you hear “Calls will not be answered” and a confirmation beep.
Answering system operation Remote access 1. Dial your telephone number from any touchtone telephone. 2. When system answers, enter two digit remote access code (19 unless you have changed it). 3. Enter remote commands (see list at right). A two digit security code is required to access your answering system from any touch-tone telephone. This code is 19 by default, see Changing feature options (page 33) to change it. Play all messages Play new messages 2 4.
Appendix Screen icons, indicator lights & tones Screen icons & alert tones Screen icons Battery charging (animated display). HANDSET 1 Low battery (flashing); place handset in telephone base to recharge. MUTE NEW 10:01AM Speakerphone is in use. 11/23 New voicemail messages are received. Ringer off. MUTE Microphone is muted. NEW Missed and un-reviewed calls. Handset alert tones Two short beeps The volume level is at the maximum or minimum setting. Four short beeps Low battery warning.
Appendix Handset display screen messages Screen display messages XX MISSED CALLS There are new calls in the caller ID log. ALREADY SAVED The telephone number entered is already stored in the directory. CALL LOG EMPTY You are accessing an empty call log. CHARGING The handset with a low battery has been placed to charge in the telephone base. CHECK BATTERY! The battery is not installed or not installed properly in the handset. -OR- The battery needs to be replaced.
Appendix Handset display screen messages Screen display messages LOW BATTERY The battery needs to be recharged. MICROPHONE ON MUTE has been turned off and the person on the other end can hear you. MICROPHONE MUTED The call is on mute. NEW VOICE MAIL There are new voicemail messages. NO LINE There is no telephone line connected. NO SIGNAL and then CALL ENDED During a call, the handset is no longer connected with the telephone base. Try moving it closer to the telephone base.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att. com or call 1 (800) 222-3111. In Canada dial 1 (866) 288-4268. My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 7). For optimum daily performance, return the cordless handset to the telephone base after use.
Appendix Troubleshooting I cannot dial out. • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing. • Check that all the telephones connected to the same telephone line are hung up. • Makes sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service in your area.
Appendix Troubleshooting • It may be necessary to purchase a new battery. Please refer to the Battery installation & charging section of this user's manual (page 7). • The telephone might be malfunctioning. Please refer to the Limited warranty section of this user’s manual (page 56) for further instruction. The CHARGE light is off. • Clean the metallic charging contacts on the cordless handset each month using a pencil eraser or a dry non-abrasive fabric.
Appendix Troubleshooting • Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones. • Test a working telephone at the same telephone jack.
Appendix Troubleshooting • Other electronic products can cause interference with your cordless telephone. Try installing your telephone as far away from these types of electronic devices as possible. These devices include: routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and cordless telephones. There is noise or interference during a telephone conversation. • The handset may be out of range.
Appendix Troubleshooting • Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your local service company (charges may apply). • Other cordless telephones and 802.11 wireless routers that are used for home computer networks both use internal radios to communicate. The radios may interfere with one another.
Appendix Troubleshooting The system does not receive caller ID or the system does not display caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features services provided by the local telephone company. • The caller may not be calling from an area which supports caller ID. • Both you and the caller’s telephone companies must use equipment which are compatible with caller ID service.
Appendix Troubleshooting The announcement message is not clear. • When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base. • Make sure there is no background noise (television, music, traffic, etc.) when recording. The answering • Make sure the answering system is on. system does not • If the memory is full, the system will answer after ten rings record message. and announce “Memory is full. Enter remote access code.
Appendix Important safety instructions This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety instructions Especially about cordless telephones • Privacy: The same features that make a cordless phone convenient create some limitations. Telephone calls are transmitted between the base and the handset by radio waves, so there is a possibility that your cordless phone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix Important safety instructions • Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury. The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States.
Appendix FCC Part 68 & ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
Appendix FCC Part 68 & ACTA If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: • Remain on the line and briefly explain the reason for the call before hanging up. • Perform such activities in off-peak hours, such as early morning or late evening.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America visit www.telephones.att.com or call 1(800) 222-3111. In Canada dial 1 (866) 288-4268. 1.
Appendix Limited warranty 4.
Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and c. Provide your name, complete and correct mailing address, and telephone number. 7.
Appendix Technical specifications RF frequency band (handset to base) 2400 MHz — 2483.5 MHz RF frequency band (base to handset) 2400 MHz — 2483.5 MHz Channels 95 Operating temperature 32°F — 122°F 0°C — 50°C Telephone base voltage (AC adapter input) AC117V 60Hz Telephone base voltage (AC adapter output) DC9V 400mA Handset voltage 3.6V 600mAh Ni-MH battery Telephone operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC).
Appendix Index A Alert tones, 39 Answering calls, 11 Answering system, 30-38 L Last number redial, 12 Low battery, 7 M Making calls, 11 Memory match, 27 Menus, 14 Mute, 13 B Batteries, 7 Belt clip, 10 C Call waiting, 13 Call intercept, 37 Call screening, 37 Caller ID, 25-29 add entries to phone directory, 29 delete entries, 29 dial entries, 28 Clear voicemail indication, 17 N Names, enter into directory, 21 search for, 23 O Operating range, 59 P Predial, 11 Power adapter, 6 D Delete call log entries, 2
Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Cut along dotted line. Call your phone number, then enter your two-digit access code (preset to 19). Action Fold here. Remote command Play all messages...................1 Play new messages................2 Delete the message...............3 Delete all old messages......33 Repeat or go back..................4 Stop.............................................
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