Technical information

Avaya Support
Issue 7 June 2001
15-15
Avaya Support
Avaya provides RPSD Keys to their maintenance centers to accommodate
access to systems you secure with the RPSD Lock.
With DEFINITY Release 7.2 and Intuity Release 5.0, the services area of Avaya
has been modified to accommodate the ASG feature. However, note that, unlike
the RPSD Lock feature which requires access through a hardware RPSD key at
the services site, negotiating the system through ASG is accomplished through a
software interface to the INADS “connect” tool. Other desktop and laptop tools are
also available to Avaya engineers and technicians to access the Avaya system via
ASG.
HackerTracker
HackerTracker alerts you to abnormal calling activities. You can program the
software to continually monitor all incoming calls and watch for hallmarks of
hacker activity. Call detail activity is marked against a set of pre-established
threshold criteria, and if these thresholds are exceeded, alarms and alerts are
sent to designated security system administrators. HackerTracker is designed to
work in conjunction with Avaya’s Call Accounting System (CAS Plus Version 3).
For more information, call
1 800 521-7872.
Security Tune-Up Service
The Security Tune-Up Service is a fee-based, consultative service designed to
provide an expedient, on-line review of your system security as it relates to toll
fraud. This service is provided for the DEFINITY ECS, DEFINITY
Communications Systems G1, G2, and G3, the DIMENSION PBX System,
System 75, System 85; and the AUDIX, the AUDIX Voice Power, the DEFINITY
AUDIX, and the I
NTUITY AUDIX Voice Messaging Systems.
Customer Support Engineers, specializing in security, will remotely access your
system, analyze the potential risks in the system, and optionally implement
agreed-upon changes to secure the system.
For more information, call
1 800 643-2353.