Technical information

Other Products and Services
8-2 Issue 7 June 2001
For additional information on administering CMS, refer to the following
documents:
 Call Management System R3V4 Administration
 Call Management System R3V2 Installation and Maintenance
 CentreVu™ Call Management System Release 3 Version 4 Sun
®
SPARCserver™ Computers Installation and Maintenance, Issue 1
 CMS R3.0 Installation and Maintenance WGS
For switch restrictions, consult the applicable chapter in this guide as well as the
applicable switch administration manual for the pertinent PBX.
CMS Helplines
If an installation problem that requires assistance arises, Avaya technicians or the
customer may call the appropriate number:
 Customer Number: 1 800 344-9670
The problem will be reported, and a trouble ticket will be generated so that
the problem can be escalated through the services organization. The
customer will be prompted to identify the type of problem (for example,
ACD, hardware, CMS R3V4, etc.). The customer will then be connected to
the appropriate service organization.
 Technician Number: 1 800 248-1234
The technician should provide the TSC personnel with the customer’s
name, the password for the root login ID on the Sun SPARCserver
computer, the phone number of the dial-in port, and a description of the
problem. If the TSC engineers cannot resolve the problem, they will
escalate it to the customer support organization for Avaya.
For international support, contact your Avaya representative or distributor for
more information.