Technical information

Automated Attendant
7-14 Issue 7 June 2001
Also reported is the session termination method. Each possible termination
method is assigned a value as shown in Table 7-3. This information can be
downloaded to a PC using ADAP to be available on demand or at scheduled
intervals.
Outgoing Voice Call Detail Record
An outgoing call record is also created for every outbound call that is originated by
the AUDIX Voice Mail System via a voice port. This includes call transfers,
outcalling, and message waiting activation and/or deactivation via access codes.
A record is also created for call attempts for the Message Delivery feature.
The outgoing voice call detail record supplies the date the call was placed, the
time, the AUDIX Voice Mail System port number used for the call, the duration of
the call, the voice mailbox id, the number dialed, and the call type. These values
are shown in Table 7-4.
Table 7-3. AUDIX Voice Mail System Session Termination Values
VALUE REASON FOR SESSION TERMINATION
01 Caller transferred out of the AUDIX Voice Mail System
02 Caller disconnected established call
03 Caller abandoned call before the AUDIX Voice Mail
System answered
04 Caller entered **X
05 Caller entered *R from Call Answer
06 Caller entered
**R from voice mail
07 The AUDIX Voice Mail System terminated the call due
to a system problem
08 The AUDIX Voice Mail System terminated the call due
to a caller problem (for example, full mailbox timeout)
09 The AUDIX Voice Mail System terminated a call
originated by another AUDIX Voice Mail System
10 Transfer from an Automated Attendant to another
Automated Attendant Mailbox
11 Transfer from an Automated Attendant to a Call
Answer Mailbox
12 Transfer from an Automated Attendant to a Mailbox
with Guest Greeting