Technical information

Automated Attendant
7-12 Issue 7 June 2001
 Assign an aca referral button on that station (or the attendant station).
 Use change trunk group to display the Trunk Group screen.
 Enter y in the ACA Assignment field.
 Establish short and long holding times. The defaults are 10 seconds (short
holding time) and one hour (long holding time).
 To review, use list measurements aca.
 Administer an aca button on the console or display station to which the
referral will be sent.
For DEFINITY G2 and System 85:
 Use PROC285 WORD1 FIELD5 and PROC286 WORD1 FIELD1 to enable
ACA systemwide.
 Use PROC120 WORD1 to set ACA call limits and number of calls
threshold.
 Choose the appropriate option:
— To send the alarms and/or reports to an attendant, use
PROC286
WORD1 FIELD3
.
Busy Verification
When toll fraud is suspected, you can interrupt the call on a specified trunk group
and monitor the call in progress. Callers will hear a long tone to indicate the call is
being monitored.
For DEFINITY ECS, DEFINITY G1, G3, and System 75:
 Use change station to display the Station screen for the station that will be
assigned the Busy Verification button.
 In the Feature Button Assignment field, enter verify.
 To activate the feature, press the Verify button and then enter the Trunk
Access Code and member number to be monitored.
For DEFINITY G2 and System 85:
 Administer a Busy Verification button on the attendant console.
 To activate the feature, press the button and enter the Trunk Access Code
and the member number.