Technical information

PARTNER Plus Communications System
Issue 7 June 2001
6-57
Protecting the PARTNER MAIL and PARTNER
MAIL VS Systems
The PARTNER MAIL and PARTNER MAIL VS Systems provide automated
attendant, call answer, and voice mail functionality. The automated attendant
feature answers incoming calls and routes them to the appropriate department or
person. The call answer feature provides call coverage to voice mailboxes. The
voice mail feature provides a variety of voice messaging features.
Unauthorized persons try to locate unused or unprotected mailboxes and use
them as dropoff points for their own messages, especially if inbound calls are free
(for example, 800 inbound service).
Protecting Passwords
For PARTNER MAIL Release 1 and all releases of PARTNER MAIL VS,
passwords can be up to four digits. For PARTNER MAIL Release 3, passwords
can be up to 15 digits in length. See ‘‘Administration / Maintenance Access’’ on
page 3-4 and ‘‘General Security Measures’’ on page 3-8 for secure password
guidelines. See Chapter 13 for information on how to change passwords in the
PARTNER MAIL System and the PARTNER MAIL VS System.
Security Tips
 Monitor SMDR reports and/or Call Accounting System reports for outgoing
calls that might be originated by internal and external abusers.
 For PARTNER MAIL System mailboxes, exercise caution when assigning a
Class of Service.
— Assign a Class of Service that provides outcalling privileges (for
PARTNER MAIL Release 1 and PARTNER VS, assign 4, 5, 6, or 8;
for PARTNER MAIL Release 3, assign 3,4, or 6) only to those
mailboxes requiring these privileges.
— Assign Classes of Service 1-6 (for PARTNER MAIL Release 1 and
PARTNER VS) or 1-4 and 20-23 (for PARTNER MAIL Release 3),
Transfer Permitted, only to mailboxes for which the mailbox number
is a real extension on the PARTNER Plus Communications System.
Use Classes of Service 7-9 (for PARTNER MAIL Release 1 and
PARTNER VS) or 5, 6, and 15-19 (for PARTNER MAIL Release 3),
Transfer Not Permitted, for all mailboxes for which there is no
corresponding extension on the PARTNER Plus Communications
System.
— If outcalling is not used, assign system mailboxes (90 to 98, and
9997 to 9999) to Class of Service (COS) 7 or 9 (for PARTNER MAIL
Release 1) or 5, 15-17,18, 19 (for PARTNER MAIL
Release 3).
 Require employees who have voice mailboxes to use passwords to protect
their mailboxes.