Technical information

Voice Messaging Systems
6-52 Issue 7 June 2001
Mailbox Lock-Out Option on the Class of Service dialog box determines
whether this feature is enabled. The Mailbox Lock-Out option on the
Subscriber Settings dialog box controls this feature by individual mailbox.
The Consecutive Login Failures Before Lock-Out parameter on the
Subscriber Parameters tab in System Setup determines the number of
failed login attempts allowed before the mailbox is locked, if the Mailbox
Lock-Out option is enabled for the mailbox.
NOTE:
It is recommended that this feature be enabled for all mailboxes.
 Monitoring Failed Login Attempts
The Login Failure report provides a list of all unsuccessful login attempts to
system mailboxes. This report should be reviewed periodically to
determine if there are a lot of failed login attempts to a particular mailbox
and when the failed attempts occur. A high number of failed login attempts
may indicate the mailbox owner requires additional training or that an
unauthorized user is attempting to gain access to the mailbox.
 Having Subscribers Record Their Name Prompts
When subscribers record their Name prompts, those prompts are voiced as
confirmation to callers sending messages to system mailboxes. This
ensures that messages will be sent to the correct mailboxes. If a Name
prompt is not recorded for a subscriber mailbox, only the mailbox number is
voiced to callers sending messages to that mailbox.
 Deleting Unused Mailboxes Immediately
If a mailbox is no longer being used, it is recommended that the mailbox be
immediately deleted from the M2000 system. This will prevent anyone from
gaining unauthorized system access through the mailbox. If a mailbox is
being reassigned to a new mailbox owner, it is strongly recommended that
the mailbox be deleted, then re-created.
 Requiring Callers to Enter Passwords to Proceed in V-Trees
If V-Trees are used to distribute or collect sensitive information, such as
pricing data or customer data, it is strongly recommended that you use the
Require Password to Proceed to Next Level option. This option requires
callers to a V-Tree to correctly enter a predefined password before they are
allowed to proceed in the V-Tree. You can use this option on multiple levels
to protect individual options, or it can be used on the first level of the
V-Trees to limit access to the entire V-Tree. This ensures that only
authorized callers can gain access to the information provided in the
V-Tree.