Technical information

About This Document
1-6 Issue 7 June 2001
To help customers use and manage their systems in light of the trade-off
decisions they make and to ensure the greatest security possible, Avaya commits
to the following:
 Avaya products and services will offer the widest range of options available
in the industry to help customers secure their communications systems in
ways consistent with their telecommunications needs.
 Avaya is committed to develop and offer services that, for a fee, reduce or
eliminate customer liability for PBX toll fraud, provided the customer
implements prescribed security requirements in its telecommunications
systems.
 Avaya’s product and service literature, marketing information and
contractual documents will address, wherever practical, the security
features of our offerings and their limitations, and the responsibility our
customers have for preventing fraudulent use of their Avaya products and
services.
 Avaya sales and service people will be the best informed in the industry on
how to help customers manage their systems securely. In their continuing
contact with customers, they will provide the latest information on how to
do that most effectively.
 Avaya will train its sales, installation and maintenance, and technical
support people to focus customers on known toll fraud risks; to describe
mechanisms that reduce those risks; to discuss the trade-offs between
enhanced security and diminished ease of use and flexibility; and to ensure
that customers understand their role in the decision-making process and
their corresponding financial responsibility for fraudulent use of their
telecommunications system.
 Avaya will provide education programs for internal and external customers
to keep them apprised of emerging technologies, trends, and options in the
area of telecommunications fraud.
 As new fraudulent schemes develop, Avaya will promptly initiate ways to
impede those schemes, share our learning with our customers, and work
with law enforcement officials to identify and prosecute fraudulent users
whenever possible.
We are committed to meeting and exceeding our customers’ expectations, and to
providing services and products that are easy to use and high in value. This
fundamental principle drives Avaya’s renewed assault on the fraudulent use by
third parties of our customers’ communications services and products.