Technical information

Voice Messaging Systems
6-40 Issue 7 June 2001
 Enter # in the Subscriber Password field to prevent access to the
corresponding voice mail.
 Enter yes in the Does the subscriber have switch call coverage field. On
the switch side, do not specify the AUDIX Voice Power System extension
as a coverage point for any of these added extensions.
NOTE:
Although these restricted voice mailboxes cannot receive Call Answer
messages, they do receive broadcast messages and even may receive a
misdirected message from another subscriber. To save storage space, you
should periodically clean out these mailboxes by accessing the restricted
mailboxes and deleting all messages.
NOTE:
On AUDIX Voice Power System 2.1.1, mailboxes can be set individually to
“1 minute,” reducing the clean-up required to service these mailboxes.
Protecting the INTUITY Voice Messaging System
The INTUITY Voice Messaging System provides automated attendant, call answer,
and voice mail functionality. The automated attendant feature answers incoming
calls and routes them to the appropriate department, person, or mailbox. The call
answer feature provides call coverage to voice mailboxes. The voice mail feature
provides a variety of voice messaging features.
Voice Messaging systems have two areas of weakness:
 Codes that transfer to inside or outside dial tone
Once thieves transfer to inside dial tone, they have access to any
unprotected switch features. Preventing this type of abuse requires
security at both the switch and at the voice messaging system.
 Mailboxes that can be used as message drops
Once thieves break into a mailbox, they can use it as a message drop for
untraceable calls for illegal activities. if you have 800 lines that can connect
to your voice messaging system, they can pass stolen information around
at your expense using your 800 lines.
Protecting Passwords
The INTUITY AUDIX System offers password protection to help restrict
unauthorized access. Subscribers should use the longest feasible password
length and should change it routinely. Passwords can be up t o 15 digits, and you
can specify the minimum number of digits required. Use a minimum of five digits,
and a length at least one digit longer than the extension number length. See
‘‘Administration / Maintenance Access’’ on page 3-4 and ‘‘General Security
Measures’’ on page 3-8 for secure password guidelines. See Chapter 13 for
information on how to change passwords.