Technical information

Voice Messaging Systems
6-18 Issue 7 June 2001
Internal Security. INTUITY AUDIX R4 allows the transmission between domains of
two new message components, including text (e-mail) and binary (software) file
attachments. Within the AUDIX system, Message Manager supports these
message components as well. With these new components come new security
considerations, namely the inadvertent delivery of a “virus” that may be
embedded in a file attachment. This can occur in any system that supports the
delivery of binary files. While the AUDIX machine cannot be infected with viruses
embedded in these software files, client machines may become infected when a
user launches the application associated with the software file.
AUDIX does not perform any virus detection. Your company should carefully
evaluate the security risks of file attachments and make provisions for virus
detection software on PCs running an e-mail application or Message Manager.
Your PC/LAN administrator(s) likely has considerable experience detecting and
preventing the transmission of software viruses that you can use when planning
for e-mail. Furthermore, your administrator has minimum requirements that the
AUDIX server and e-mail server must meet to be allowed on the company
network at all.
At a minimum, you should advise your users that file attachments should be
detached (not launched) and scanned for viruses before use.
Traffic Reports (AUDIX Voice Mail System Only)
The AUDIX Voice Mail System provides tracking of traffic data over various
timespans. Reviewing these reports on a regular basis helps to establish traffic
trends. If increased activity or unusual usage patterns occur, such as heavy call
volume on ports assigned to outcalling, they can be investigated immediately.
Beginning with AUDIX Voice Mail System R1V2, the AUDIX Data Acquisition
Package (ADAP) uses a PC to provide extended storage and analysis capabilities
for the traffic data.
Call Detail Recording (AUDIX Voice Mail
System Only)
For the AUDIX Voice Mail System R1V5 and later, this optional feature provides a
detailed view of the activity associated with each voice mail session, outgoing
calls, and system-wide activity.
Voice Session Record (AUDIX Voice Mail System Only)
The activity for each individual voice mailbox is recorded in a Voice Session
Record. A voice session begins whenever a caller attempts to log into the AUDIX
Voice Mail System, is redirected to the voice mail system for call answering,
enters *R, or **R, transfers from one automated attendant to another (nested), or
is transferred by the Enhanced Automated Attendant feature.