Technical information

Small Business Communications Systems
5-64 Issue 7 June 2001
Security Tips
 Evaluate the necessity for Remote Access. If this feature is not vital to your
organization, consider not using it or limiting its use. If you need the
feature, use as many of the security measures presented in this section as
you can.
 Program the Remote Access feature to require the caller to enter a
password (barrier access code) before the system will allow the caller
access.
 Use the system’s toll restriction capabilities to restrict the long distance
calling ability of Remote Access users as much as possible, consistent with
the needs of your business. For example, allow users to make calls only to
certain area codes, or do not allow international calls.
 Protect your Remote Access telephone number and password (barrier
access code). Only give them to people who need them, and impress upon
these people the need to keep the telephone number and password
(barrier access code) secret.
 Monitor your SMDR records and/or your Call Accounting System reports
regularly for signs of irregular calls. Review these records and reports for
the following symptoms of abuse:
— Short holding times on one trunk group
— Calls to international locations not normal for your business
— Calls to suspicious destinations
— High numbers of “ineffective call attempts” indicating attempts at
entering invalid barrier codes or authorization codes
— Numerous calls to the same number
— Undefined account codes
Protecting Remote System Administration
The Remote System Administration feature allows your telephone system
administrator to make changes to your System 25 system programming from
another location by dialing into the system. The feature also may be used, at your
request, by Avaya personnel to do troubleshooting or system maintenance.
However, unauthorized persons could disrupt your business by altering your
system programming. In addition, they could activate features (such as Remote
Access) that would permit them to make long distance calls through your system.
The following security measures assist you in managing the Remote System
Administration feature to help prevent unauthorized use.