Technical information

MERLIN LEGEND/MAGIX Toll Fraud
Issue 7 June 2001
5-47
Check lines for remote call forwarding.
1. Remove if not needed.
2. If needed: instruct customer of possible toll fraud.
Check voice mail ports for Merlin Mail, Merlin Legend Mail, Merlin Messaging,
Audix, Auto Attendant (stand alone), or CPE (customer provided equipment.)
1. If outcalling is NOT required:
a. Outward restrict voice mail ports.
b. Change ARS restriction to 0.
c. Remove pool dial-out codes (ALL of them. Ex: 70, 890-899, etc.)
d. Make sure no ARS table has FRL of 0.
e. Be sure the voice mail ports are NOT assigned to any allowed list,
except outcalling phone numbers used.
2. If outcalling is required for local phone numbers:
a. Outward restrict voice mail ports.
b. Change ARS restrictions from 3 to 2 on:
 Merlin Mail, Merlin Legend Mail, Merlin Messaging: if a 2 or 4
port system: last port only, the others should be changed to 0.
 If a 6 port system, the last 2 ports should be changed to
FRL=0.
 Audix – all ports.
 Auto Attendant – not applicable.
c. Remove pool-dial-out codes.
d. Make sure no other ARS tables have FRL of 2 or less.
e. Make allowed list for outcalling numbers ONLY.
f. Make allowed to list and add voice ports on.
3. If outcalling is needed for long distance numbers.
a. Outward restrict voice mail ports.
b. Change ARS restrictions from 3 to 2 on:
 Merlin Mail, Merlin Legend Mail, Merlin Messaging: if a 2 or 4
port system: last port only, the others should be changed to 0.
If a 6 port system, the last 2 ports should be changed to
FRL=0.
 Audix – all ports.
 Auto Attendant – not applicable.
c. Remove pool dial out codes (all, 70, 890-899).