Technical information

Detecting Toll Fraud
Issue 7 June 2001
4-69
For DEFINITY G2 and System 85:
NOTE:
This feature is available only with an ACD split.
 Use PROC054 WORD2 FIELD8 to assign the Service Observing Custom
Calling Button to a multi-appearance terminal.
For DEFINITY G3V3 and later, which includes DEFINITY ECS, the Observe
Remotely (remote service observing) feature allows monitoring of physical,
logical, or VDN extensions from external locations. If the remote access feature is
used for remote service observing, then use barrier codes to protect remote
service observing.
Busy Verification
When toll fraud is suspected, you can interrupt the call on a specified trunk group
or extension number and monitor the call in progress. Callers will hear a long tone
to indicate the call is being monitored.
For DEFINITY ECS, DEFINITY G1, G3, and System 75:
 Enter change station to display the Station screen for the station that will
be assigned the Busy Verification button.
 In the Feature Button Assignment field, enter verify.
 To activate the feature, press the Verify button and then enter the Trunk
Access Code and member number to be monitored.
For DEFINITY G2 and System 85:
 Administer a Busy Verification button on the attendant console.
 To activate the feature, press the button and enter the Trunk Access Code
and the member number.
List Call Forwarding Command
For DEFINITY G3V4 (and later, including the DEFINITY ECS), this command
provides the status of stations that have initiated Call Forwarding On Net and Off
Net and Call Forwarding Busy/Don’t Answer. The display includes the station
initiating the Call Forwarding and the call forwarding destination