System information

Switch Administration

3-10 Issue 1 October 1997

026 Word 2

Administer the ACD split supervisor and QDN.

NOTE:

If you are using the Call Management System (CMS) to administer splits,

busy out the CMS before doing the following procedure.

Press and .

After administering this procedure, do the following if you have the vectoring

feature:

1. If the switch has a CMS, busy it out (Procedure 028 Word 2).

2. Assign a vector (Procedure 030 Word 3).

NOTE:

These steps are easier to do in the CMS.

1. From Worksheet C: Assign the INTUITY AUDIX Split

2. Enter the extension number assigned to the INTUITY AUDIX system split

member 0 (the INTUITY AUDIX system voice port number 1). From

Worksheet B: Voice Port Extensions and Names

3. From Worksheet C: Assign the I

NTUITY AUDIX Split. If you use Call

Vectoring to process calls to the INTUITY AUDIX system ACD, leave this

field dashed.

Field Manager II Field Name Enter

1 ACD Split [I

NTUITY AUDIX system split

2 Supervisory Extension

3 Queue Directory Number [INTUITY AUDIX system

extension]

5 Multiple Call Handling -

6 Auto Available - (do not activate)

ADD

EXECUTE