System information

Switch Administration
3-2 Issue 1 October 1997
■ DEFINITY Manager IV Terminal Change Management Operations ,
585-223-701
■ DEFINITY Manager IV System Administration , 585-223-700
Assign Voice Ports and the INTUITY
AUDIX System ACD Split
This section provides information about Call Vectoring and procedures to assign:
■ A new class of service (COS) to the extension numbers
■ The extension numbers to each voice port
■ The Automatic Call Distribution (ACD) split
In the following procedures, you will identify each I
NTUITY AUDIX system voice
port as a member of one or more call distribution groups (hunt groups). This
group (split) is a set of analog port boards on the switch that connects
subscribers and users to the I
NTUITY AUDIX system by distributing new calls to
idle ports. System 85 R2V4 and Generic 2 switches use ACD for call distribution.
See the appropriate switch documentation for more information about call
distribution groups.
Call Vectoring
A Generic 2 or System 85 R2V4 switch may be set up with either a regular ACD
split or with ACD Call Vectoring. Call Vectoring uses a vector (switch program)
that makes it possible to customize the behavior of specific incoming calls. For
example, a vector can be programmed to provide automatic I
NTUITY AUDIX
system night coverage for calls that would otherwise be redirected to an
unstaffed Message Center split.
If your switch uses Call Vectoring, do
not enter an INTUITY AUDIX system ACD
extension for the queue directory number (QDN) in Procedure 026, Word 2.
Instead, assign the I
NTUITY AUDIX system a Vector Directory Number (VDN). This
is the number subscribers dial to access the I
NTUITY AUDIX system directly. Tie
the VDN to a vector using Procedure 031, Word 1; the vector processes and
directs calls to the I
NTUITY AUDIX system ACD split. The split itself does not have
an externally accessible number.
Table 3-1 below is an overview of the procedures that are explained in detail in
the following text.