System information

System Security and Toll Fraud
xxxii Issue 1 October 1997
■ Lucent sales and service people will be the best informed in the industry
on how to help customers manage their systems securely. In their
continuing contacts with customers, they will provide the latest information
on how to do that most effectively.
■ Lucent Technologies will train its sales, installation and maintenance, and
technical support people to focus customers on known toll fraud risks; to
describe mechanisms that reduce those risks; to discuss the tradeoffs
between enhanced security and diminished ease of use and flexibility;
and to ensure that customers understand their role in the decision-making
process and their corresponding financial responsibility for fraudulent use
of their telecommunications system.
■ Lucent Technologies will provide education programs for customers and
our own people to keep them apprised of emerging technologies, trends,
and options in the area of telecommunications fraud.
■ As new fraudulent schemes develop, we will promptly initiate ways to
impede those schemes, share our learning with our customers, and work
with law enforcement officials to identify and prosecute fraudulent users
whenever possible.
We are committed to meeting and exceeding our customers’ expectations, and
to providing services and products that are easy to use and are of high value.
This fundamental principle drives our renewed assault on the fraudulent use by
third parties of our customers’ communications services and products.
Lucent Technologies Security Offerings
Lucent Technologies has developed a variety of offerings to assist in maximizing
the security of your system. These offerings include:
■ Security Audit Service of your installed systems
■ Fraud Intervention Service
■ Individualized Learning Program, a self-paced text that uses diagrams of
system administration screens to help customers design security into their
systems. The program also includes a videotape and the
BCS Products
Security Handbook
.
■ Call Accounting package that calls you when preset types and thresholds
of calls are established.
■ Remote Port Security Device that makes it difficult for computer hackers to
access the remote maintenance ports
■ Software that can identify the exact digits passed through the voice mail
system.
For more information about these services, see the
BCS Products Security
Handbook
.