System information

Optional Feature Administration
8-2 Issue 1 October 1997
Automated Attendant Substitute
Strategies
A substitute for Automated Attendant is needed so that calls do not go
unanswered when the I
NTUITY AUDIX system is busy. Each INTUITY AUDIX system
must be individually tailored. Consult with your Lucent Technologies
representative before using the following suggestions.
Assign the Automated Attendant extension to a real voice terminal, member 0 in
an ACD split. Call forward the extension to AUDIX.
For R2V4 1.0, assign a new vector.
■ If there are no staffed agents, route to ATTENDANT.
■ Queue to main split XX at low priority (XX equals the INTUITY AUDIX system
ACD number).
■ Stop.
■ Route to ATTENDANT.
For R2V4 1.1 or later, assign a new vector.
System 85 R2V4 1.1 must have Patch 988. Otherwise, use the steps shown for
R2V4 1.0.
■ If the number of staffed members is less than 1, route to 0.
■ If the number of staffed members is equal to or greater than 1, calls are
directed to the attendant console.
For more details on vectoring, see the appropriate switch documentation.