System information

Issue 1 October 1997 8-1
8
Optional Feature Administration
Overview
This chapter describes how to assign Automated Attendant, Call Transfer, Switch
Recorded Announcement, and Switch Multiple Coverage Paths on Generic 2 or
System 85.
Purpose
Use this chapter to enable on the switch features available to your copy of
I
NTUITY™ Messaging Solutions.
Automated Attendant Administration
Automated Attendant is an INTUITY™ AUDIX® system feature that provides a
caller with menu options. The caller can request a department or extension by
pressing a touch-tone key. Use the following procedures to administer
Automated Attendant at the switch.
The following administration is for customers with DID Service. If DID Service is
not provided, consult the AUCC or a Lucent certified services provider for an
alternative arrangement.
1. Assign an Automated Attendant extension as a dummy extension.
Enter a [COS] with Call Forwarding enabled.
2. Activate Call Forwarding—All Calls to the I
NTUITY AUDIX system ACD
group number.