DEFINITY® Enterprise Communications Server (ECS) CALLMASTER® IV Voice Terminal User and Installation Instructions 555-015-171 Comcode 108229717 Issue 2 February 1998
CALLMASTER® IV Voice Terminal User and Installation Instructions ii Copyright© 1998, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
CALLMASTER® IV Voice Terminal User and Installation Instructions iii • Increase the separation between the telephone equipment. • Plug the telephone into a different ac outlet than the receiver so that the telephone equipment and receiver are on different branch circuits. • Consult the dealer or an experienced radio/tv technician for help. Trademarks DEFINITY and CALLMASTER are registered trademarks of Lucent Technologies. SoundPoint is a trademark of Polycom, Inc.
CALLMASTER® IV Voice Terminal User and Installation Instructions iv IMPORTANT USER SAFETY INSTRUCTIONS The most careful attention has been devoted to quality standards in the manufacture of your new voice terminal. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too. Please read carefully the helpful tips listed below and on the next page. These suggestions will enable you to take full advantage of your new voice terminal. Retain these tips for later use.
CALLMASTER® IV Voice Terminal User and Installation Instructions v Service ■ ■ Before cleaning, unplug the telephone from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. Unplug the telephone from the modular wall jack.
CALLMASTER® IV Voice Terminal User and Installation Instructions vi
CALLMASTER® IV Voice Terminal User and Installation Instructions vii ADDITIONAL INSTALLATION WARNING FAILURE TO FOLLOW THESE INSTRUCTIONS CAN CAUSE DAMAGE TO THE TERMINAL OR CAUSE THE ASSOCIATED PBX CIRCUIT PACK TO REMOVE POWER TO THE TERMINAL. IN EITHER CASE THE TERMINAL WILL NOT FUNCTION CORRECTLY. The design of this product allows it to operate on either 2-wire or 4-wire DCP circuits.
CALLMASTER® IV Voice Terminal User and Installation Instructions viii Wiring Information 12345678 A Voice Terminal Line Jack MODULAR WALL JACK WIRING PIN PAIR COLOR DESCRIPTION 1 2 W-O 4-Wire Output 2-Wire (Rec Output) 2 2 O-W 4-Wire Output 2-Wire (Rec Output) 3 3 W-G 4-Wire Input 2-Wire (Not Used) 4 1 W-BL 2-Wire (Tip) 4-Wire (Rec Output) 5 1 BL-W 2-Wire (Ring) 4-Wire (Rec Output) 6 3 G-W 4-Wire Input 2-Wire (Not Used) 7 4 W-BR Adjunct Power –48 vdc 8 4 BR-W Adjunct Po
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CALLMASTER® IV Voice Terminal User and Installation Instructions ix Contents Your CALLMASTER IV Voice Terminal . . . . . . . . . . . . . . . . . 1 The Headset (or the Handset) . . . . . . . . . . . . . . . . . . . . . . . 1 The Recorder Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Organization of This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature Descriptions . . . . . . . . .
CALLMASTER® IV Voice Terminal User and Installation Instructions x Technical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Physical Dimensions and Weight. . . . . . . . . . . . . . . . . . . . 26 Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . .
CALLMASTER® IV Voice Terminal User and Installation Instructions 1 Your CALLMASTER IV Voice Terminal The CALLMASTER® IV voice terminal referred to in this manual has been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of the DEFINITY® Enterprise Communications Server (ECS) and the DEFINITY® Communications System Generic 1, Generic 2, and Generic 3.
CALLMASTER® IV Voice Terminal User and Installation Instructions 2 The Recorder Interface The CALLMASTER IV’s Recorder Interface is designed for recording calls on a standard tape recorder. (A recorder with AGC [Automatic Gain Control] is recommended.) With this interface, a warning tone, a soft beep repeated every 15 seconds, notifies the agent and the calling party that the call is being recorded. Be aware that this tone may be a legal requirement.
CALLMASTER® IV Voice Terminal User and Installation Instructions 3 Conventions The following conventions are used in the procedures: Each of these boxes represents a button to which a feature has been assigned. The button is labeled with a feature name. Feature Headset L >>>>> H Each of these long rectangular boxes represents a feature message shown on the 2-line by 40-character display screen.
CALLMASTER® IV Voice Terminal User and Installation Instructions 4 Feature Descriptions Familiarize yourself with your CALLMASTER IV voice terminal and its many features by reviewing Figure 1 below and the feature explanations on the following pages .
CALLMASTER® IV Voice Terminal User and Installation Instructions 5 Starting at the top left of Figure 1 and continuing clockwise: Message Light — A red light which goes on steadily when a message has been left for you. Select Button — Can be used in two different ways: • • Used with Drop Test to initiate a self-test of your voice terminal; Conference Ring Used with to select your own personalized ring from among eight available patterns.
CALLMASTER® IV Voice Terminal User and Installation Instructions 6 Release Button —Used in ACD operation to end a call. However, pressing Release is equivalent to hanging up; you will not receive dial tone. Log in Button — Use this button to automatically log in to the ACD system when you want to begin answering ACD calls. Dial Pad — The standard 12-button pad for dialing phone numbers and accessing features.
CALLMASTER® IV Voice Terminal User and Installation Instructions 7 Headset Jacks FIGURE 2 The Headset/Handset Jacks on the Side of the CALLMASTER IV On both sides of the CALLMASTER IV voice terminal, there is a set of headset/handset jacks, as shown in Figure 2 above. Use these jacks for connecting a headset and/or a handset to your CALLMASTER set. NOTE: Two headsets plugged into the sides of the CALLMASTER can be used simultaneously.
CALLMASTER® IV Voice Terminal User and Installation Instructions 8 Installation NOTE: The CALLMASTER IV voice terminal can only be desk-mounted; it cannot be wall-mounted. IMPORTANT: DEFINITY ECS CALLMASTER II, CALLMASTER III, and CALLMASTER IV Voice Terminals Instructions for Programming the Options, 555-015-172, is a brief set of instructions which includes procedures for setting the display for 1 or 2 lines and for controlling the Mute button.
CALLMASTER® IV Voice Terminal User and Installation Instructions 9 Orderable Equipment The following equipment can be ordered by using the appropriate Comcode or Price Element Code (PEC): Orderable Equipment ITEM COMCODE PEC CALLMASTER IV Voice Terminal (with Recorder Black=108010554 Interface) Misty Cream= 108010570 White=108010562 3179-10B 3179-10M 3179-10W Line Cord (7-foot/2.1336 meters, 8-wire D8W87 modular cord) Line Cord (14-foot/4.
CALLMASTER® IV Voice Terminal User and Installation Instructions 10 Orderable Equipment (continued) ITEM COMCODE Designation cards (set of 25) — German 847933400 Designation cards (set of 25) — Parisian French/ 847933934 Belgian French Designation cards (set of 25) — Brazilian 847933959 Portuguese PEC 31795-CTR92 31795-CTR91 or -CTR39 31795-CTR43 Installation Procedures Use the following procedures to install your CALLMASTER IV voice terminal. See Figure 3 for the location of the jacks mentioned below.
CALLMASTER® IV Voice Terminal User and Installation Instructions 11 Line cord for: 4-wire 2-wire operation operation fits here fits here Line Cord Routing Channel LINE Jacks Adjunct Jack Adjunct Jack Routing Channel FIGURE 3 The LINE Jack, Adjunct Jack, and Routing Channels Operating Range Requirements • • • The total distance between the CALLMASTER IV voice terminal with recorder interface active and the recording device should not exceed 200 feet/60.96 meters.
CALLMASTER® IV Voice Terminal User and Installation Instructions 12 The 2-Wire/4-Wire Line Adapter The 2-wire/4-wire line adapter (PEC: 32302; Comcode: 407124114 for a single adapter; PEC: 32303 for a package of 25 adapters) is available to accommodate situations in which customers need to upgrade from an analogtype RJ11C jack to an 8-wire RJ45X-type jack. This adapter eliminates the need to remove RJ11C jacks which are presently being used and install new RJ45X jacks in their place.
CALLMASTER® IV Voice Terminal User and Installation Instructions 13 The DCP Line Interface CONNECTOR BLOCK DCP JACK INTERFACE Conn.
CALLMASTER® IV Voice Terminal User and Installation Instructions 14 Figure 4 shows how a CALLMASTER IV, in a 4-wire application with Recorder Interface, should be configured through the wall jack with the DEFINITY PBX, an adjunct power source, and the recording device. Figure 5 shows the same connections when a CALLMASTER IV is in a 2-wire application. NOTE: Typically, an RJ45X or equivalent wall jack is used in this type of configuration.
CALLMASTER® IV Voice Terminal User and Installation Instructions 15 Adjunct Power Recording Device PBX W-BL (REC1) BL-W (REC2) W-O (0D1) O-W (0D2) W-G (ID1) G-W (ID2) W-BR (P1-) BR-W (P2+) Twisted Pair Wire White Connecting Block, 110-Type 4-Pair Cross Connect Blue Connecting Block, 110-Type House Cable RJ45X Wall Jack D8W Cord CALLMASTER IV CALLMASTER IV Voice Terminal FIGURE 4 Connecting the 4-Wire CALLMASTER IV with Recorder Interface to the PBX, Adjunct Power Source, and the Recording Device
CALLMASTER® IV Voice Terminal User and Installation Instructions 16 Adjunct Power Recording Device G-W (Unused) W-G (Unused) BL-W (U-R) W-BL (U-T) BR-W (P2+) W-BR (P1-) O-W (REC2) W-O (REC1) PBX White Connecting Block, 110-Type 4-Pair Cross Connect Blue Connecting Block, 110-Type House Cable RJ45X Wall Jack D8W Cord CALLMASTER IV CALLMASTER IV Voice Terminal FIGURE 5 Connecting the 2-Wire CALLMASTER IV with Recorder Interface to the PBX, Adjunct Power Source, and the Recording Device
CALLMASTER® IV Voice Terminal User and Installation Instructions 17 Testing the Headset or Handset NOTE: If you are using a handset, use the installation instructions that come with the handset kit to install the handset cradle. 1 Plug in the headset or the handset, press a call appearance button, and listen for dial tone. • If you do not hear dial tone, press another call appearance button. You may also want to check that the cords are connected securely at both ends.
CALLMASTER® IV Voice Terminal User and Installation Instructions 18 5 Place the designation card that you have filled out over the buttons, and then replace the clear cover by gently bending the cover so that the tabs at the top and bottom end of the cover can be inserted into the corresponding slots on the housing of the voice terminal. See Figure 6.
CALLMASTER® IV Voice Terminal User and Installation Instructions 19 Raising or Lowering Receive Volume You can use the Volume control button to raise and lower the receive level volume under the following conditions: • • • • The CALLMASTER IV voice terminal is off-hook, and the headset(s) is plugged in. The voice terminal is not off-hook on an external speakerphone call. No call is ringing. You are not in the midst of selecting a personalized ringing pattern.
CALLMASTER® IV Voice Terminal User and Installation Instructions 20 Feature Procedures The procedures in this section give short, step-by-step instructions for using each of these features. For your convenience, the features are listed alphabetically. CONFERENCE To add another party to an existing call NOTE: If your CALLMASTER IV voice terminal is connected to a DEFINITY ECS or a DEFINITY Generic 1 or Generic 3, the conference call can include up to six parties.
CALLMASTER® IV Voice Terminal User and Installation Instructions 21 To add a call you have put on hold to another call to which you are connected 1 Press • • • Conference Ring . Green light at the held call appearance continues to flutter. Green light at the current call appearance also flutters. You are given a new call appearance and hear dial tone. 2 Press the call appearance button of the held call (first call). 3 Press • Conference Ring again. All parties on the call are now connected.
CALLMASTER® IV Voice Terminal User and Installation Instructions 22 HOLD To put a call on hold while you answer another call, place a call, or perform some other task 1 Press • Hold . Green light next to the held call appearance flutters. NOTE: If you put a conference call on hold, the other parties remain connected. To answer a new call while active on another call 1 Press • 2 Hold . Green light next to the held call appearance flutters. Press the call appearance of the incoming call.
CALLMASTER® IV Voice Terminal User and Installation Instructions 23 SELECT RING (AND RINGER VOLUME) To select a personalized ring NOTE: There are eight different ringing patterns from which to choose. 1 Press • 2 Green light next to Press • • • Select . Conference Ring Select goes on steadily. Select winks. . Green light next to Current ring pattern plays and repeats every three seconds.
CALLMASTER® IV Voice Terminal User and Installation Instructions 24 To adjust the tone ringer volume if necessary 1 To raise the volume, press the right volume control button labeled . lower the volume, press the left volume control button labeled • ; to Display shows the volume level: Ringer L >>>>> H (There are eight possible volume settings. On the display, one arrow indicates the lowest setting has been selected. Eight arrows indicates the highest setting has been selected.
CALLMASTER® IV Voice Terminal User and Installation Instructions 25 TRANSFER To send an existing call to another extension or outside number 1 Press • • • 2 Green light next to the call appearance flutters. Present call is put on hold. You are given a new call appearance, and you hear dial tone. Dial the number where the call will be transferred. • • • 3 Transfer . You hear ringback tone. If the call is answered, remain on the line and announce the call if desired. Continue to Step 3.
CALLMASTER® IV Voice Terminal User and Installation Instructions 26 Technical Description Physical Dimensions and Weight NOTE: The CALLMASTER IV voice terminal can only be desk-mounted; it cannot be wall-mounted. The CALLMASTER IV voice terminal measures: • • • 8.5 inches/215.9 millimeters deep 11.0 inches/279.4 millimeters wide 4.25 lbs/1.853 kilograms Power Requirements The CALLMASTER IV voice terminal is line powered from the PBX switch. The CALLMASTER IV will operate in voltage ranges of 42.5 to 56.
