Instruction manual

GLOSSARY
Single-Line Voice Terminals
Voice terminals served by a single-line tip and ring circuit (Models 500, 2500, 7101A,
7103A).
Software
A set of computer programs that accomplish one or more tasks.
Split
A condition whereby a caller is temporarily separated from a connection with the atten-
dant. This split condition automatically occurs when the attendant, active on a call,
presses the Start button.
Standard Serial Interface (SSI)
A communications protocol developed by AT&T Teletype Corporation for use with the
500-series Business Communications Terminals and the 400-series printers.
Status Lamp
A green lamp that shows the status of a call appearance or a feature button by the state
of the lamp (lighted, flashing, fluttering, broken flutter, or dark).
Stroke Counts
Method used by ACD agents to record up to nine customer-defined events on a per-call
basis when the Call Management System (CMS) is active.
Switchhook
The button(s) on a voice terminal located under the receiver.
Synchronous Data Transmission
A scheme for sending and receiving data, where data elements may occur only at regular
specified times. Sending and receiving devices must operate in step with each other.
System Manager
A person responsible for specifying and administering features and services for the sys-
tem.
System Reload
A process that allows stored data to be written from a tape into the system memory (nor-
mally after a power outage).
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