Instruction manual

GLOSSARY
Class of Service (COS)
A number (0 through 15) that specifies if voice terminal users can activate the Automatic
Callback, Call Forwarding—All Calls, Data Privacy, or Priority Calling features.
Common Control Switching Arrangement (CCSA)
A private telecommunications network using dedicated trunks and a shared switching
center for interconnecting company locations.
Confirmation Tone
Three short bursts of tone followed by silence; indicates that the feature activated, deac-
tivated, or canceled has been accepted.
Console
See Attendant Console.
Coverage Answer Group
A group of up to eight voice terminals that ring simultaneously when a call is redirected to
it by Call Coverage. Any one of the group can answer the call.
Coverage Call
A call that is automatically redirected from the called party’s extension number to an
alternate answering position when certain coverage criteria are met.
Coverage Path
The order in which calls are redirected to alternate answering positions.
Coverage Point
The attendant positions (as a group), Direct Department Calling group, Uniform Call Dis-
tribution group, Coverage Answer Group, a voice terminal extension, or Message Center
Hunt Group designated as an alternate answering position in a coverage path.
Covering User
The person at an alternate answering position who answers a coverage call.
D
Data Channel
A communications path between two points used to transmit digital signals.
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