Manualshelf

Instruction manual

ManualsBrandsAT&T ManualsComputer equipmentDefinity Callmaster I
151152153154155156157158159160
REFERENCES
DEFINITY Communications System
Generic 1 and Generic 3—Feature Description 555-230-201
Provides a technical description of system features and parameters.
DEFINITY Communications System Generic 1—Console Operation 555-200-700
Provides ‘‘how-to-operate’’ instructions for the attendant console. Serves as a reference when
defining the console control keys and Incoming Call Identification requirements.
DEFINITY Communications System Generic 1 and Generic 3—
Voice Terminal Operations 555-230-701
Describes all the voice features and provides the ‘‘how-to-operate’’ instructions for each voice ter-
minal. Serves as a reference when defining user requirements.
DEFINITY Communications System Generic 1 and Generic 3—
Automatic Call Distribution (ACD)—Agent Instructions 555-230-722
Provides information for use by agents after training is completed. The various ACD features are
described and the procedures for using them are provided in this document. The information in
this document applies to DEFINITY Generic 1 and Generic 3 systems.
DEFINITY Communications System
Generic 1 and Generic 3—Hospitality Operations 555-230-723
Contains the procedures for using the system’s hospitality services. These services include a
group of system-based features that support the lodging industry. Hotels and motels use the
features to improve their property management and to provide assistance to their employees and
clients.
DEFINITY Communications System Generic 1 and Generic 3—
Automatic Call Distribution (ACD)—Supervisor Instructions 555-230-724
Provides information for use by supervisors after training is completed. The various ACD
features are described and the procedures for using them are provided in this document. The
information in this document applies only to DEFINITY Generic 1 and Generic 3 systems.
DEFINITY Communications System
Generic 1 and Generic 3—Installation and Test 555-230-104
Provides the information necessary to perform the tasks of installing and testing the system’s
common equipment. Includes a description of the necessary tools and equipment.
152