AT&T DEFINITY® Communications System Generic 1 and Generic 3 and System 75 8410 Voice Terminal User's Guide
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Contents Your 8410 Voice Terminal 1 A Quick Look at the Features 5 Voice Features 5 Display Features and Features Used with the Softkeys 8 How to Use the Features General Instructions 9 9 Conventions Used in the Following Procedures 10 Troubleshooting (Later in this Guide) 10 Quick Reference Lists (At the Back of this Guide) 10 Using the Display, Softkeys, and Display Control Buttons 11 Entering Softkey Mode and Viewing the Three Feature Option Screens 11 Other Softkey Features That May
Priority Calling Reset Speakerphone Select Ring (and Ringer Volume) Send All Calls Speaker Speakerphone Test Transfer Display Feature Procedures Call Information Directory Exit (Normal) Inspect Message Retrieval Normal (Exit) Stored Number Time/Date Timer Tones and Their Meanings 29 30 32 33 34 36 37 38 39 39 40 41 41 42 43 43 44 44 45 Ringing Tones 45 Feedback Tones 45 Troubleshooting System 75 Version Notes Key Words to Know 46 47 48 Quick Reference Lists ii
Your 8410 Voice Terminal The 8410 voice terminal is available in two models: one with a display and one without a display. The display, along with the softkeys and display control buttons, offers the user valuable added functionality. Both models are comprehensively equipped so you can make the best use of the many features of the AT&T DEFINITY® Communications System Generic 1 or Generic 3 and System 75. Figure 1 below depicts the display-equipped model.
Starting with the upper right corner of Figure 1 and continuing clockwise: Display A 2-line by 24-character display. Softkeys The four buttons located below the display and labeled with arrows ( [ ▲ ] ), correspond to words on the display screen. You can use the softkeys along with display control keys to access up to 12 features on your voice terminal in addition to those features administered on the call appearance/feature buttons.
Conference button For setting up conference calls. This button is labeled Drop button For disconnecting from a call or dropping the last party added to a conference call. Hold/Ring button A red button for putting a call on hold. By pressing [ Shift ] and then [ Hold ] , you can select a personalized ring for your voice terminal from eight possible ringing patterns. Speaker/Reset For accessing the built-in 2-way speakerphone.
Transfer button For transferring a call to another voice terminal.
A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8410 voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/the Exit feature (labeled [ Exit ] on the voice terminal) among the display features.
Call Coverage/Consult Provides automatic redirection of certain calls to your voice terminal for answering. (Your system manager determines which calls will be sent to you.) Use to answer calls for other extensions for whom you provide coverage. Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, to call the principal (the person for whom you are answering calls) for private consultation.
Message Your Message light goes on when a caller has left a message for you. You can then follow your system manager’s local message retrieval procedures to get your message. Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use when you want to confer with someone in the room with you, but you do not want the other person on the call to hear your conversation.
Display Features and Features Used with the Softkeys Note: If you are using an 8410 voice terminal with a display, you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you. Directory Searches for the extension of another user in your location by allowing you to key in the user’s name with the dial pad. Use as a handy quick reference source for extension number information.
How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice terminal.
Conventions Used in the Following Procedures [ xxxxx ] This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx). [ Feature ] and [ Feature xxxxx ] Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension number (shown as xxxxx) or a person’s name.
Using the Display, Softkeys, and Display Control Buttons If you are using an 8410 voice terminal equipped with a display, the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four keys labeled with arrows ( [ ▲ ] ) located directly below the display. The four display control buttons, labeled [ Menu ], [ Exit ], [ ← Prev ], and [ Next → ] are located under the softkeys.
The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature).
Other Softkey Features That May Be On Your Display Figure 3 shows the 12 default softkey features, those features that can be accessed with the softkeys when the voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later) switch, the system manager may substitute other softkey features in their place. The following table is a list of these alternate features and the feature abbreviation associated with each.
Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring.
Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) When you first power up the voice terminal, the following display appears. PLEASE RESET SPKR. Cancel Begin When you set the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones stop, your speakerphone has finished adjusting itself for optimal performance and is ready for use.
Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing [ Speaker ] . If your voice terminal is set for the Speakerphone feature, pressing [ Speaker ] simultaneously activates the built-in microphone so you can place and answer calls without lifting the handset. Abbreviated Dialing (AD) Note: Before you can use this feature, AD buttons must first be assigned by your system manager.
3 If you are using an 8410 with a display, press [ Menu ] and then press the softkey below Prog If your 8410 does not have a display or if Prog is not available on your display, press [ Program ] or Dial AD Program access code [dial tone] 4 Press [ AD xxxxx ] to be programmed 5 Dial outside number, extension, or feature access code you want to store (up to 24 digits) [dial tone] Note: If your 8410 has a display, you may be able to use the softkeys to add special functions such as Pause, Mark, or Wait
5 Dial list item (1, 2, 3...) 6 Dial number you want to store (up to 24 digits) [dial tone] Note: If your 8410 has a display, you may be able to use the softkeys to add special features such as Pause, Mark, or Wait into the telephone numbers programmed on the AD button. If you are programming an outside number, be sure to include a trunk code, if applicable.
Automatic Callback You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens.
Bridging/Manual Exclusion You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature option screens. To answer a bridged call 1 Press [ xxxxx ] of bridged call Note: If your terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset.
To use the Consult feature to talk privately with a coworker after answering a redirected call 1 Press [ Transfer ] ● 2 [dial tone] Call is put on hold If you are using an 8410 with a display, press [ Menu ] and then press the softkey below Cnslt If your 8410 does not have a display or if Cnslt is not available on your display, press [ Consult ] [priority ring to coworker] or Dial coworker’s extension Note: You can privately discuss call; if coworker is not available, press the fluttering [ xxxxx ] to
Note: Some voice terminals have restrictions on where calls can be forwarded (see your system manager). 3 Hang up Note: You may hear a ring-ping tone from your voice terminal as each call is forwarded.
To retrieve a parked call from any extension 1 Pick up handset or press [ Speaker ] [dial tone] 2 Dial Call Park Answer Back code [dial tone] 3 Dial extension where call is parked [confirmation tone] ● If returning to call parked at your voice terminal, dial your own extension Note: If you receive intercept tone, the parked call has been disconnected or retrieved by someone else.
To add a call you’ve put on hold to another call you’re connected to 1 Press [ Conf ] ● ● [dial tone] Held call light continues to flutter; current call light also flutters You are given a new call appearance 2 Press [ xxxxx ] of call on hold (first call) 3 Press [ Conf ] again ● To drop the last party added to a conference call All parties are now connected 1 Press [ Drop ] ● Last party you added is dropped ● You remain connected to other parties Note: Parties other than the last one must disco
✔ Handset Volume To raise or lower the receive level volume of the handset 1 While handset is off-hook, press the Volume control button ➤ To raise the volume, press the right half of the Volume control button labeled [ ∧ ] ; to lower the volume, press the left half of the Volume control button labeled [ ∨ ] ● If your 8410 voice terminal has a display, it shows: HANDSET L>>>>> H (There are eight possible volume settings.
To return a held call Press [ xxxxx ] of held call 1 ● You are connected to held call Note: If you are active on a call and you press the [ xxxxx ] of the held call, the active call will be dropped. Intercom (Automatic/Dial) You can access these feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, IAuto (for the Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature option screens.
To answer any intercom call 1 Pick up handset You are connected to call ● Note: If you are active on another call, first press [ Hold ] , then press flashing [ xxxxx ] . To return to the held call, press [ xxxxx ] of the held call. Last Number Dialed You can access this feature with the softkeys only if your voice teminal has a display and if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens.
1 To leave a message without ringing an extension If you are using an 8410 with a display, press [ Menu ] and then press the softkey below LWC (while on-hook or off-hook) If your 8410 does not have a display or if LWC is not available on your display, press [ LWC ] (while on-hook or off-hook) or Dial Leave Word Calling access code (while on-hook or off-hook) 2 ● 3 To cancel a Leave Word Calling message 1 Note: You cannot cancel a message left for an AUDIX subscriber.
✔ Mute Note: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone. This feature has no effect on an external speakerphone attached to your voice terminal.
To change a regular call into a priority call (when you hear a call waiting ringback tone) 1 If you are using an 8410 with a display, press [ Menu ] and then press the softkey below PCall If your 8410 does not have a display or if PCall is not available on your display, press [ Priority ] 2 Wait for called party to answer Note: If you still receive a call waiting ringback tone, wait a few minutes and try again.
1 Press the softkey below Begin to reset the speakerphone (Press the softkey below Cancel if you do not want to reset the speakerphone at this time. However, note that the red light next to [ Speaker ] will continue to flutter.) To reset the speakerphone (when the voice terminal is first powered up) If you press the softkey below Begin, the display shows the following timed screen: ● OPTIMIZING PERFORMANCE OF THE SPEAKERPHONE.
Select Ring (and Ringer Volume) To select a personalized ring 1 ✔ Press [ Shift ] ● 2 Red light goes on steadily Press [ Hold ] ● ● ● Red light next to [ Shift ] winks Current ringing pattern plays and repeats every four seconds If your 8410 has a display, it shows the ringing pattern you are hearing, such as: SELECT RING PATTERN: 1 Continue to press (and then release) [ Hold ] (or, if you are using a display set, you can also press [ Next → ] or [ ← Prev ] ) to cycle through all eight ringing pa
To adjust ringer volume if necessary (speaker is not active) 1 To raise the volume, press the right half of the Volume control button labeled [ ∧ ] ; to lower the volume, press the left half of the Volume control button labeled [ ∨ ] ● If you have a display, it shows RINGER L>>>>> H (There are eight possible volume settings.
To cancel Send All Calls 1 If you are using an 8410 with a display, press [ Menu ] and then press the softkey below SAC again (while on-hook) If your 8410 does not have a display or if SAC is not available on your display, press [ Send Calls ] again (while on-hook) or Dial Send All Calls cancel code (while on-hook) [confirmation tone] Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function.
To turn off the speaker and return to handset 1 Pick up handset ● ● To mute the microphone associated with the handset so the other party cannot hear you 1 ● ● 1 Red light goes off and other party can hear you again Press [ Speaker ] ● To end a call (while handset is on-hook and only speaker is active) Red light goes on and other party cannot hear you Press [ Mute ] again to resume talking to other party through handset ● 1 Speaker goes off Press [ Mute ] 2 To activate the speaker while u
Speakerphone Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager. Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) feature. For directions on using the Reset Speakerphone feature, see "Reset Speakerphone" in this section.
To change from speakerphone to handset 1 Pick up handset and talk ● To change from handset to speakerphone Red light goes off next to [ Speaker ] 1 Press [ Speaker ] ● Red light goes on next to [ Speaker ] 2 Hang up handset To end a call 1 Press [ Speaker ] again to hang up ● Red light next to [ Speaker ] goes off ✔ Test To test the lights and the display on your voice terminal 1 While on-hook or off-hook, press and hold [ Test ] ● Green light next to [ Test ] goes on Note: If the green light
✔ Transfer To send present call to another extension or outside number 1 Press [ Transfer ] ● ● [dial tone] Present call is put on hold and green light next to the held call flutters You are given a new call appearance 2 Dial number that call is to be transferred to [ringback tone] ● Remain on line and announce call; if no answer or busy, return to held call by pressing its [ xxxxx ] 3 Press [ Transfer ] again ● Call is sent to dialed number 4 Hang up 38
Display Feature Procedures This section includes the procedures for seven display features you may use with the 8410 voice teminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey features. For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons” earlier in this guide.
Directory You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens. If the Directory feature is used while any of the (softkey) feature option screens are displayed, the directory information is displayed for five seconds, and then the display reverts back to the previous softkey display.
✔ Exit (Normal) To exit any display feature and return to Normal (call-handling) Mode display 1 Press [ Exit ] ● Display will show call information for active call appearance Inspect You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Inspt, appears on the second line of one of the feature option screens. Note: If you are currently on a call and a new call comes in, the display automatically shows you information on the new call.
Message Retrieval To see your messages when your Message light is on (while on-hook, off-hook, or on a call) To return a call to message sender 1 Press [ Msg Rtrv ] 2 Press [ Next Msg ] to see first message (and then for each following message) 1 Lift handset 2 Press [ Call Disp ] while any part of message is shown Note: You can also leave your handset on-hook. The speakerphone will turn on automatically when you press [ Call Disp ] .
✔ Normal (Exit) To exit any display feature and return to normal display 1 Press [ Exit ] ● Display will show call information for active call appearance Stored Number You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, View, appears on the second line of one of the feature option screens.
To see the number you last dialed 1 Press [ Menu ] and then press the softkey below View or, if View is not available on your display, press [ Stored ] 2 Press the softkey below Last or, or if Last is not available on your display, press [ LastDialed ] or Dial Last Number Dialed code Time/Date You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, TmDay, appears on the second line of one of the feature option screens.
Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones ● 1 ring —A call from another extension. ● 2 rings —A call from outside or from the attendant. ● ● 3 rings —A priority call from another extension, or from an Automatic Callback call you placed.
Troubleshooting Problem A feature doesn’t work as noted in this guide. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this feature is administered on your voice terminal. 4 You may have an older version System 75; thus, some features may operate differently from the procedures described in this guide.
Problem The telephone doesn’t ring. Solution 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from another extension to your extension. 4 Check the line cord to make certain it is securely connected at both ends. 5 If there is still a problem, see your system manager. The lights do not go on next to the buttons. 1 Press [ Test ] to check if the voice terminal lights go on. 2 Check the line cord to make certain it is securely connected at both ends.
Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. call appearance A button used exclusively to place or receive calls.
message retriever A person authorized by the system manager to retrieve messages for other users. off-hook When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call) or when the speakerphone is turned on. on-hook When the handset is left on the cradle and the speakerphone is turned off. party A person who places or answers a call. personal list One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user.
Quick Reference Lists Feature Access Codes Code Feature ABBREVIATED DIALING List 1 Code Feature CALL PICKUP LAST NUMBER DIALED List 2 LEAVE WORD CALLING List 3 Cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS SEND ALL CALLS Cancel Cancel CALL PARK Answer Back
Miscellaneous Description Extension Message Abbreviated Dialing* Personal List 1 Personal List 2 Item No. Attendant 1 AUDIX 2 Name Name Personal List 3 Name 3 4 5 Trunk Codes Description Code 6 7 8 9 0 * You may have as many as 3 personal lists, and each list can have either 5 or 10 items; see your system manager.
AT&T 555-230-763 Issue 1 January 1994 Graphics © AT&T 1988
