AT&T ® Communications DEFINITY System Generic 2 and System 85 7406BIS Voice Terminal User's Guide
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: Order: AT&T Customer Information Center 2855 North Franklin Road P. O. Box 19901 Indianapolis, IN 46219 1-800-432-6600, In Canada: 1-800-255-1242 Document No.
Contents Your 7406BIS Voice Terminal 1 A Quick Look at the Features 4 How to Use the Features 7 Voice Features Abbreviated Dialing (AD) 9 9 Automatic Callback 11 Bridging 12 Call Coverage 12 Call Forwarding — Busy/Don’t Answer 13 Call Forwarding — Follow Me 14 Call Park 15 Call Pickup 16 Conference 16 Drop 17 Hold Intercom (Automatic/Dial) 18 Last Number Dialed 19 Leave Word Calling (LWC) 19 18
Message 20 Mute 21 Priority Calling 21 Select Ring 22 Self-Test 22 Send All Calls 23 Shift 24 Speaker 24 Speakerphone 26 Terminal Busy Indication 27 Transfer 27 Display Features 28 Inspect 28 Message Retrieval 29 Normal 30 Time 30 Tones and Their Meanings 31 Key Words to Know 32 Quick-Reference Lists 34
Your 7406BIS Voice Terminal The 7406BIS voice terminal is available in two models: one with a display and one without a display. The display adds some functionality, but both models are designed so that you can conveniently use the features of the AT&T DEFINITY® Communications System Generic 2 and System 85. The 7406BIS voice terminal also offers a high-quality, built-in speakerphone.
Call appearances/ feature buttons Select Ring button Handset Display Shift button Display-viewing adjustment Speaker button Mute button Feature button Message light Transfer button Conference button Hold button Drop button Volume control (under voice terminal) Shiftable feature buttons Speaker volumecontrol buttons Dial Pad Figure 1.
Starting at the upper left of Figure 1 and continuing clockwise: Handset For placing and answering calls. In most cases, you must lift the handset (go off-hook) before you can use a feature. Also known as the receiver. Call appearances/ feature buttons For handling incoming and outgoing calls (call appearances), labeled with extension numbers. For accessing features (feature buttons), labeled with feature names. Display For showing information (2-line, 48-character display).
Mute button For turning off the microphone of the built-in speakerphone or the handset so that the caller cannot hear you. Note: If your voice terminal is set for the Speaker (listen only) feature, pressing the Mute button will affect only the handset. Feature button For accessing a feature, labeled with a feature name and equipped with a green light. Transfer button For transferring a call to another voice terminal. Hold button For putting a call on hold.
Drop button For disconnecting from a call or dropping the last party added to a conference call. Conference button For setting up conference calls. Message light For indicating when a message has been left for you (steady green light). The following optional modules are compatible with the 7406BIS voice terminal: 500A Headset Adapter Provides a dual-purpose switch that turns on the adapter connecting the headset to the voice terminal.
S101A and S201A Speakerphone Provides total voice terminal operation without using the handset. Turning on the speakerphone is equivalent to going off-hook when placing or answering a call and turning off the speakerphone is equivalent to going on-hook. A mute switch is provided to temporarily cut off transmission to the distant caller.
A Quick Look at the Features Here are brief descriptions of some features, including what each one does and how you might want to use it. The first features are voice features followed by display features. You will have the Conference, Drop, Hold, Message, Mute, Select Ring, SelfTest, Shift, and Transfer voice features, and Message Retrieval and Normal display features. In addition, you may have many of the other features listed here; your System Manager can advise you.
Bridging Permits you to answer or join calls to someone else’s extension by pressing a bridged appearance button on your voice terminal. This button can be any call appearance labeled with another user’s primary extension number, as assigned to you by your System Manager. Use to assist in handling calls for a designated coworker. Call Coverage Provides automatic redirection of certain calls to your voice terminal for answering. (Your System Manager determines which calls will be sent to you.
Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you want to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your System Manager. Conference Allows you to add a third party to a call, so that you can conduct a 3way conversation.
Last Number Dialed Automatically redials the last number you dialed, either an extension or an outside number. Use to save time in redialing a busy or unanswered number. Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your System Manager to see if the feature is available in your system. Leave Word Calling (LWC) Leaves a message for another extension to call you back.
Self-Test terminal. Allows you to test the operation of the lights and ringer of your voice Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not want to be interrupted by telephone calls. Shift Allows you to access the top-labeled features on split-labeled, shiftable buttons, including Select Ring.
Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your voice terminal can be transferred only to an extension, not to another outside number. Display Features Note: These features can be used only with a 7406D05A voice terminal, the 7406BIS voice terminal with a display.
How to Use the Features Many features are available for use with your 7406BIS voice terminal. Because no organization can use all of the available features, each organization must choose those that best suit its needs. After the choices have been made, the person within your organization who manages your telecommunication system must do any necessary administration and label the feature buttons on individual voice terminals.
● System 85 exists in several versions. In some cases, a feature operates differently with one version than it does with another; where this occurs, the procedures include a release (R) and version (V) notation. Be sure to follow the directions corresponding to the release and version you are using. Ask your System Manager if you do not know the release and version you have. Note: You must press [ Shift ] before you use any of the top-labeled features on shiftable buttons.
[ Feature ] and [ Feature xxxxx ] Boxes representing buttons that have features assigned to them. The buttons are labeled with the feature name, sometimes followed by an extension number or a person’s name. [ DISPLAY INFORMATION ] A box containing fully capitalized words represents information shown on the display. [feedback tone] The tone appearing in brackets after a step indicates what you hear after successfully performing that step.
Voice Features Note: When placing and answering calls or using the voice features, you have the option of doing so by lifting the handset or by pressing the Speaker button. If your voice terminal is set for the Speakerphone feature, pressing the Speaker button simultaneously activates the built-in microphone so that you can place and answer calls without lifting the handset. Abbreviated Dialing (AD) Note: If you hear the intercept tone while programming,. start over from the beginning.
3 Press [ Personal List ] or dial personal list code 4 Dial desired list item number (for example, 0-9, 01-95, [dial tone] and so on, depending on list size) 5 Dial outside number, extension, or feature code you want to store 6 Press [ Personal or press [ # ] ● ● 7 [confirmation tone] Number is stored Repeat steps 3 through 6 if you want to program additional items on the same list Hang up or press [ ● ] List Drop ] to end programming If you want to continue programming, begin again at step
To place a call using a personal, group, or system list 1 Press [ Personal List ] or [ Group List ] or [ System List ] (while off-hook) or dial appropriate Abbreviated Dialing list code (while offhook) 2 ● Personal [dial tone] ● Group [dial tone] ● System [dial tone] Dial desired list item (1, 2, 3..., 01, 02...
To see number stored on an Abbreviated Dialing (AD) button To place a call using an Abbreviated Dialing (AD) button 1 Press selected [ AD xxxxx ] while on-hook ● Stored number is shown 2 Press [ Normal ] to return to normal display or repeat step 1 to see another number 1 Press selected [ ● AD xxxxx ] (while off-hook) Call is automatically dialed
Automatic Callback To automatically place another call to an extension that is frequently busy 1 Press [ ] before or during call attempt [dial or confirmation tone] or dial Automatic Callback code before call attempt [dial tone] ● 2 If you have an [ Auto Callback ] button, green light goes on until callback is completed or canceled Hang up (within 7 seconds) or press [ ● 3 Auto Callback Drop ] You will receive a 3-burst priority ring when both your voice terminal and the called extension are idle
To cancel Automatic Callback 1 Press [ Auto Callback ] again (while off-hook) or dial Automatic Callback cancel code (while off-hook) [confirmation tone] ● Green light goes off
Bridging To answer a bridged call To prevent other bridged voice terminals from entering a call (on a per-call basis) 1 Press [ xxxxx ] of bridged call Note: If your voice terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset. 2 Pick up handset 1 Press [ Exclusion xxxxx ] while connected to the call Note: Pressing [ Exclusion xxxxx ] again reactivates bridging.
Call Coverage To answer a call for a coworker for whom you are a coverage point 1 To leave a message telling a coworker to call the original caller’s extension 1 To talk privately with a coworker after answering a redirected call 1 Press [ xxxxx ] of incoming call when ring begins or green light flashes Note: The call is not at your voice terminal until the light is flashing.
Note: You can privately discuss call; if coworker is not available, press the fluttering [ xxxxx ] to reconnect to call. If your coworker has activated Send All Calls, you must use [ Consult ] to reach your coworker.
Call Forwarding — Busy/Don't Answer To activate Call Forwarding — Busy/Don’t Answer 1 Press [ Call Forward ] (while off-hook) or dial Call Forwarding — Busy/Don’t Answer code [dial tone] (while off-hook) Note: To find out which type of Call Forwarding [ Call Forward ] activates, contact your System Manager.
To cancel Call Forwarding — Busy/Don’t Answer 1 Press [ Call Forward ] again (while off-hook) or dial Call Forward cancel code (while off-hook) [confirmation tone] 2 Hang up ● Your calls will ring at your own voice terminal again
Call Forwarding — Follow Me To temporarily redirect all calls to an extension or outside number of your choice 1 Press [ Call Forward ] (while off-hook) or dial Call Forwarding — Follow Me code (while off-hook) [dial tone] 2 Dial extension or number where calls will be sent [confirmation tone] Note: To find out which type of Call Forwarding [ Call Forward ] activates, contact your System Manager.
Call Park To park a call (for retrieval at any extension) 1 Press [ ● 2 Transfer [dial tone ] Second party is temporarily put on hold Press [ Call Park ] or dial Call Park trunk code [dial tone [confirmation tone 3 Dial the Call Park zone number 4 Dial an idle answer-back channel number [confirmation tone 5 Press [ Recall 6 Press [ Transfer 7 Hang up ● ] ] [ringback tone Held party is transferred to the answer-back channel and hears ringback tone (or music) while waiting
To retrieve parked call from any extension 1 Dial Call Park answer-back code [dial tone] 2 Dial channel number where call was parked [confirmation tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by another party.
Call Pickup To answer a call to a member of your pickup group when your voice terminal is idle 1 Press [ Call Pickup ] (while off-hook) or dial Call Pickup code (while off-hook) To answer a call to your pickup group while on another call 1 Press [ ● You are connected to ringing call Hold ] l Present call put on hold 2 Press an idle call appearance 3 [dial tone] Press [ Call Pickup ] or dial Call Pickup code ● ● Called voice terminal stops ringing You are connected to ringing call Note: To return
✓ Conference To add a third party to a call 1 Press [ ] [dial tone] Present call temporarily put on hold and you are given a new call appearance ● 2 Conference Dial number of third party and wait for answer Note: You can privately discuss the call with the third party at this time; if no answer or busy, press fluttering [ xxxxx ] to return to the original party.
To drop a third party 1 Press [ ● Drop ] You remain connected to original party
✓ Drop To disconnect from a normal call, or to drop the last party added to a conference call 1 Press [ Drop ]
Hold To keep a call waiting while you answer another call, make a call, or perform some other task 1 To answer a new call while active on another 1 Press [ ● ] Green light flutters Note: If you put a conference call on hold, the other parties remain connected.
Intercom (Automatic/Dial) [ringback tone] To make a call to your predetermined Automatic Intercom partner 1 To dial a call to a member of your Dial Intercom group 1 Press [ 2 Dial group member’s 1- or 2-digit code [ringback tone] Press [ Icom Auto xxx ] (while off-hook) ● ● To answer any intercom call 1 Intercom ring is sent Icom Dial xxx ] (while on-hook) Intercom ring is sent Pick up handset and press [ ● [dial tone] Icom ] You are connected to call Note: If you are active on another
Last Number Dialed To automatically redial the last number you dialed (extension, outside number, or trunk/feature code) 1 Press [ Last Dialed ] (while off-hook) or dial Lust Number Dialed code (while off-hook) ● Number is automatically dialed (up to 20 digits) Note: Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your System Manager to learn if the feature is available on your system. Limitations on this feature should be noted.
Leave Word Calling (LWC) To leave a message after dialing an extension (when call is not answered, or you hear a coverage or busy tone) Note: You must have a [ LWC ] button. To leave a message without ringing an extension 1 Press [ ● LWC ] any time after you complete dialing [confirmation tone Message light on called voice terminal goes on (if so equipped) Note: If reorder tone is heard, message is not stored; try again.
To cancel a Leave Word Calling message (you cannot cancel messages for an AUDIX subscriber) 1 Press [ Cancel LWC ] (while off-hook) or dial Leave Word Calling cancel code (while off-hook) [dial tone] 2 Dial extension ● [confirmation tone] Message is deleted Note: If reorder tone is heard, message is not deleted; try again.
✓ Message To retrieve a message when your message light is on 1 See the Message Retrieval procedures under the Display Features heading or Ask your System Manager for local retrieval methods
✓ Mute Note: Use the Mute button in one of the following ways. ● ● If your voice terminal has the Speakerphone feature, use the Mute button to turn off the microphone associated with the built-in speakerphone or the handset. If your voice terminal has the Speaker (listen-only) feature, the Mute button turns off only the handset. This feature has no effect on an external speakerphone.
Priority Calling To place a priority call (3-burst ring) To change a regular call into a priority call (3-burst ring) when you hear a call-waiting ringback tone 1 Press [ Priority ] (while off-hook) or dial Priority Calling code (while off-hook) [dial tone] 2 Dial extension 1 Press [ Priority ] ● 2 Called party receives a priority call-waiting tone (3-burst ring) Wait for called party to answer Note: If you still receive a call-waiting ringback tone, wait a few minutes and try again.
✓ Select Ring To select a personalized ring 1 Press [ ● 2 Shift ] (while on-hook) Green light goes on Press [ Select Ring ] ● Green light flashes; current ring pattern plays and repeats every 4 seconds ● Display shows [ PERSONAL RING #x ] (x is a number from 1 to 8) 3 Adjust ringer volume with control on left underside of voice terminal, if desired 4 Repeat step 2 to cycle through all 8 ring patterns 5 Press [ Shift ] again when you hear the desired ring pattern ● Your new ring is set; gre
✓ Self-Test To test lights and ringer of your voice terminal 1 Press [ ● 2 3 Shift ] Green light goes on Press and hold [ Drop ] ● Ringer sounds ● All columns of lights next to buttons above and to right of dial pad go on ● Display is activated Release [ ● Drop ] to end test Ringer and lights return to pretest state Note: If ringer or lights do not respond during test, notify your System Manager.
Send All Calls To send all incoming calls (except priority, intercom, and personal central office calls) immediately to an assigned extension, AUDIX, or message center for coverage 1 To send an assigned group of extensions (except priority, intercom, and personal central office calls) immediately to an assigned extension, AUDIX, or message center for coverage 1 Press [ Send All Calls ] (while on-hook or off-hook) or lift handset and dial Send All Calls code [confirmation tone] Note: You may hear a half
To cancel Send All Calls or SAC Group 1 Press [ Send All Calls ] or [ SAC Group ] again (while on-hook or offhook) or lift handset and dial Send All Calls cancel code [confirmation tone ● Your calls ring at your own voice terminal again
✓ Shift To use the Shift feature 1 Press [ Shift ] to access any of the top-labeled features on buttons with split labels ● 2 Green light goes on Press the split-labeled button whose top feature you want to use Note: When you press a feature button, the green light for [ Shift ] automatically goes off; begin again at step 1 to use another top-labeled feature.
Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your System Manager to see which of these two features you can use. Use the following procedures if your voice terminal is set for the Speaker (listen only) feature.
To mute the microphone associated with the handset so the other party cannot hear you 1 Press [ Mute ] ● 2 Red light goes on and other party cannot hear you Press [ Mute ] again to resume talking to other party through handset ● Red light goes off and other party can hear you again To change from speaker to handset 1 Lift handset and talk To change from handset to speaker 1 Hang up handset 2 Press [ Speaker ]
To activate the speaker while on the handset 1 Press [ Speaker ] To turn off speaker and return to handset only 1 To end a call if only the speaker is active (handset on-hook) 1 Press [ Speaker ] To end a call if both the handset and speaker are active 1 Hang up handset ● The handset will remain active, and the speaker will also be active. This allows group listening, although you can still only talk through the handset.
Speakerphone Note: If you are uncertain whether your voice terminal is set for Speaker (listen only) or Speakerphone (listen and talk), check with your System Manager. Use the following procedures if your voice terminal is set for Speakerphone (listen and talk).
To prevent other party from hearing you Note: The Mute feature can also turn off the microphone associated with the handset.
Terminal Busy Indication To see if the specified voice terminal is busy or idle 1 Look at the Terminal Busy Indication status light ● The light will be on if the terminal is busy and off if the terminal is idle
✓ Transfer To send present call to another extension or outside number 1 Press [ ● 2 Present call put on hold and you are given a new call appearance Remain on the line and announce call if desired; if no answer or number dialed is busy, return to held call by pressing its call appearance Press [ ● 4 [dial tone] ] Dial extension or number to which the call is to be [ringback tone] transferred ● 3 Transfer Transfer ] again Call is sent to dialed extension or number Hang up or press [ Drop
Display Features On/Off The display is on when the voice terminal is on and off when the voice terminal is off. Normal Mode In the normal mode, the display shows call information for the current active call appearance: ● You may have as many as 10 call appearances. Beginning with the first button in the upper left corner of your faceplate and going down, the display identifies the first 5 buttons as a through e; the 5 buttons in the second column are identified as f through j.
Inspect To see who’s calling while on a call To see who’s on hold while on a call 1 Press [ ● Press [ Normal 1 Press [ Inspect 2 Press [ 1 2 xxxxx ] to return to display for present call ] ] of held call You remain connected to present call Press [ ● ] Name and number of caller are shown if from extension; [ OUTSIDE CALL ] or other trunk source is shown if from outside 2 ● To answer a new call while on a call Inspect Normal ] (if not already in normal mode) Finish present call or p
✓ Message Retrieval To see your messages when your message light is on (while onhook, off-hook, or on a call) To return a call to a message sender 1 Press [ ] Message Retrieve 2 Press [ Next Message ] to see first message (and then for each following message) 1 Pick up handset or activate speakerphone [dial tone] 2 Press [ Return Call ] while any part of message is shown To erase a message 1 Press [ To see a principal’s (coworker’s) messages (can be during a call with principal) 1 Select an
Note: You must first be designated as a system-wide message retriever by your System Manager or principal must have Message Retrieval coverage that allows a coverage point to retrieve messages.
✓ Normal To return to normal display after using any display feature 1 Press [ ● Normal ] Display will show call information for active call appearance
Time To see date and time 1 Press [ ● To see elapsed time (hours, minutes, seconds) 1 2 Timer ] Green light goes on Press [ ● ] Display returns to normal mode after a few seconds Press [ ● Date/Time Timer ] again to stop timer and clear display Green light goes off
Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those that you hear through the handset (receiver) or the speaker, if you have one. Ringing Tones ● 1 ring — A call from another extension. ● 2 rings — A call from outside or from the attendant. ● 3 rings — A priority call from another extension, or a call from an Automatic Callback call that you placed.
● call-waiting ringback tone — A ringback tone with a lower-pitched signal at the end; indicates that the extension called is busy, but the called party has been given a call-waiting tone. ● confirmation tone — 3 short bursts of tone; indicates that a feature activation or cancellation has been accepted. ● coverage tone — 1 long burst of tone; indicates that your call will be sent to another extension to be answered by a covering user.
Key Words to Know access code activate See feature code. To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main telephone console. AUDIX Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. call appearance A button used exclusively to place, receive, or hold calls.
feature code A dial code of 1, 2, or 3 digits (4 digits in System 85 R2V4), that you use to activate or cancel the operation of a feature. group list One of the 3 types of Abbreviated Dialing lists; programmable by the System Manager or a controller of the list. Contains telephone numbers useful to members of a specific group, and stored as 1- or 2-digit list items, depending on the number of members in the list. handset The hand-held part of the voice terminal that you pick up, talk into, and listen from.
personal list item One of the slots on an Abbreviated Dialing personal list. pickup group A group of telephone users who can answer calls for each other through the Call Pickup feature. Group members are determined by the System Manager and are usually located in the same work area or perform similar job functions. priority call An important or urgent call that sends a special 3-burst ring and does not redirect to coverage or forward to designated alternative number.
switch The device that makes connections for all voice and data calls for a network, and also contains software for features. Also known as a system, switching system, or PBX (private branch exchange). Your switch is an AT&T DEFINITY® Communications System Generic 2 or an AT&T System 85. System 85 The AT&T switch to which you maybe connected. It transmits and receives voice and data signals for all communications equipment in your network. (See also DEFINITY® Communications System Generic 2.
Quick-Reference Lists Feature Codes Feature Personal Group System Program AUTOMATIC CALLBACK Cancel CALL FORWARDING — BUSY/DON’T ANSWER Cancel CALL FORWARDING— FOLLOW ME Cancel Code Feature CALL PARK Answer Back CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel Code
Abbreviated Dialing Trunk Codes Code Description Item No.
555-104-721 Issue 2, April 1990 Graphics© 1988 AT&T
