AT&T DEFINITY ® Communications System Generic 1 and Generic 3 and System 75 7401 Plus Voice Terminal User's Guide
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 1-800-432-6600, In Canada: 1 800-255-1242 Document No.
Contents Your 7401 Plus Voice Terminal 1 What the Features Do 3 How to Use the Feature Directory 5 How to Use the Features 6 Key Words 6 Handset Tones 6 Special Instructions 6 Troubleshooting 7 Quick Reference Lists Abbreviated Dialing (AD) Answering or Placing a Second Call Automatic Callback Call Forwarding All Calls Call Park Call Pickup Conference Drop Hold 7 8 9 10 11 11 12 13 13 13 Last Number Dialed Leave Word Calling Message Priority Calling Select Ring Send All Calls Transfer Voic
Your 7401 Plus Voice Terminal The 7401 Plus voice terminal has an innovative design to make it easy to use the many features of the AT&T DEFINITY® Communications System or System 75. Familiarize yourself with your voice terminal, shown in Figure 1 and explained below. Figure 1. 7401 Plus Voice Terminal Starting at the top of Figure 1 and continuing clockwise: Handset For placing and receiving calls (also known as the receiver).
Feature/call activity light A green light which goes on steadily when you press [ Feature ]. Also, it flutters when you have an incoming call or when you put a call on hold, and flutters intermittently when you use the Select Ring feature. Handset jack This jack is for connecting a handset to your voice terminal. The jack is labeled (on back of voice terminal) Message light A red light which lights steadily when a message has been left for you.
What the Features Do Below is a listing of many commonly used features and a description of how to use them. Note: You will have the Conference, Drop, Hold, Message, Select Ring, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you. Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a feature or trunk code.
Conference Allows you to conference up to 6 parties on a call (including yourself) so that you can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously include an additional party important to a conversation. Note: If you have both an active call and a call on hold, you must terminate one of the calls before you can use Conference. Drop Drops the last party from a conference call. Use when you want to remain connected to the other parties.
How to Use the Feature Directory The Feature Directory, shown in Figure 2, provides a convenient quick reference list for 12 features which can be accessed by first pressing [ Feature ] and then pressing the corresponding entry number (1-9 and 0) or character (# and *) on the dial pad. For example, to put a call on hold, you would press [ Feature ], then [ # ]. And to set up a conference you would begin by pressing [ Feature ], then [ 8 ].
How to Use the Features The procedures which follow give short, step-by-step instructions for using each feature. For your convenience, features are listed alphabetically. Key Words You will see these two terms used regularly in the procedures: entry number A number from 1-9 and 0, corresponding to the first 10 entries on the Feature Directory. Each of these numbers is dialed in conjunction with [ Feature ] to access an assigned feature.
● To operate a feature, you must have the handset off-hook (removed from the cradle of the voice terminal) unless otherwise noted. Any feature not listed on your Feature Directory can be activated or canceled by dialing a 1-, 2-, or 3-digit feature code. In the blanks provided within the procedures, write in the assigned code numbers. As you operate the features assigned to your voice terminal, keep in mind the following general rules.
Abbreviated Dialing (AD) To program/reprogram an AD entry on your Feature Directory Note: AD entry must first be assigned to your directory by your System Manager. 1 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to store as AD entries Note: Each AD entry will hold one complete phone number or feature code.
7 Press [ # ] [confirmation tone] then [dial tone] Note: Repeat Steps 5-7 if you want to program additional items on the same list. Hang up and begin again at Step 1 if you want to program items on another personal list. 8 Hang up ● To place a call from a list (personal, system, group, or enhanced) 1 Record the personal list item on the Abbreviated Dialing list in the back of this booklet.
To return to first call 1 Complete second call or put it on hold 2 Flash the switchhook ● First call is reconnected Note: By repeatedly using hold, you can toggle back and forth between calls. To put first call on hold and place a second call 1 Press [ Feature ], then [ 9 ] ● [dial tone] First call is put on hold Note: Pressing [ Feature ], and [ 9 ] instead of [ # ] gives you the dial tone needed to place the second call.
To cancel Automatic Callback 1 Press [ Feature ], then the Automatic Callback entry [dial tone] number again Call Forwarding All Calls To temporarily redirect all calls to an extension or outside number of your choice 1 Press [ Feature ], then the Call Forward entry number or Dial Call Forward code [dial tone] 2 Dial extension or number where calls will be sent [confirmation tone] Note: Some voice terminals have restrictions on where calls can be forwarded (see your System Manager).
To return to a call parked at your extension 1 Press [ Feature ], then the Call Park entry number [confirmation tone] or Dial Answer Back code [dial tone] 2 Dial your own extension number [confirmation tone] ● To retrieve a call parked at another extension You are reconnected to call 1 Dial Answer Back code [dial tone] 2 Dial extension where call is parked [confirmation tone] ● You are connected to call Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else
✔ Conference To add another party to a call (for a total of up to 6 parties) 1 Press [ Feature ], then [ 8 ] ● [dial tone] Present call is put on hold 2 Dial number of new party and wait for answer Note: You can privately discuss the call with the new party at this time; if no answer or busy, flash the switchhook to return to held call.
Last Number Dialed To automatically redial the last number you dialed 1 Press [ Feature ], then the Last Dialed entry number or Dial Last Number Dialed code Note: The redialed number can be an outside number (up to 24 digits), an extension, or a trunk or feature code.
Message To retrieve a message when your Message light is on ✔ 1 See your System Manager for instructions regarding your local message retrieval procedures Priority Calling To place a priority call (3-burst ring) 1 Press [ Feature ], then the Priority Calling entry number or Dial Priority Calling code [dial tone] 2 Dial the extension To change a regular call 1 Press [ Feature ], then the Priority Calling entry number into a priority call (when you hear a busy or call 2 Wait for called party to answer wai
Select Ring To select a personalized ring pattern 1 Press [ Feature ], then [ * ] (leave handset on cradle) 2 ● Green light flutters intermittently ● Voice terminal plays current ring pattern Adjust the ringer volume with the sliding ringer control on back of voice terminal if desired 3 Press [ * ] again to hear the next ring pattern Note: There are 8 different patterns; cycle repeats after the last pattern.
✔ Transfer To send present call to another extension or outside number 1 Press [ Feature ], then [ 9 ] ● 2 Present call placed on hold Dial number that call is to be transferred to [ringback tone] ● 3 [dial tone] Remain on line and announce call; if number dialed is busy or unanswered, return to held call by flashing the switchhook Press [ Feature ], then [ 9 ] again ● Call sent to dialed extension or number Note: Only calls from another extension can be sent to an outside number; you cannot tra
To retrieve voice messages for a co-worker 1 2 Dial Voice Message Retrieval Coverage code Dial co-worker’s extension [dial tone] [voice prompting] Note: If you receive an intercept tone, see your System Manager for further instructions.
Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset (receiver). Ringing Tones ● 1 ring — A call from another extension. ● 2 rings — A call from outside or from the attendant. ● 3 rings — A priority call from another extension, or from an Automatic Callback call you placed. ● ring-ping (half ring) — A call redirected from your voice terminal to another because Send All Calls or Call Forwarding All Calls is active.
Troubleshooting Problem A feature doesn’t work as noted in the book. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your System Manager to be sure this feature is administered on your voice terminal. 4 You may have an older version of the System 75 software so that some features may have slight differences from the procedures described in this guide.
Solution Problem The telephone doesn’t ring. The lights do not go on next to the buttons. 1 Set the ringer volume to a higher level. 2 Place a test call from another extension to your extension. 3 Check the line cord to make certain that it is securely connected at both ends. 4 If there is still a problem, see your System Manager. 1 Check the line cord to make certain that it is securely connected at both ends. 2 If there is still a problem, see your System Manager.
Key Words to Know activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal.
group list One of the 4 types of Abbreviated Dialing lists; programmable only by the System Manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item. handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver. party A person who places or answers a call. personal list One of the 4 types of Abbreviated Dialing lists; programmable by the System Manager or by you, the user.
switchhook The button under the handset in the cradle of the voice terminal. system list One of the 4 types of Abbreviated Dialing lists; programmable only by the System Manager. Contains telephone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item. System Manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network.
Quick Reference Lists Feature Codes Feature Code ABBREVIATED DIALING Feature Code CALL PICKUP List 1 LAST NUMBER DIALED List 2 LEAVE WORD CALLING List 3 cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS SEND ALL CALLS cancel cancel CALL PARK VOICE MESSAGE RETRIEVAL Answer Back Coverage
