DEFINITY® Communications System Generic 2 and System 85 8434DX Voice Terminal User’s Guide 555-104-767 Comcode 107985525 Issue 2 October 1997
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Your 8434DX Voice Terminal The 8434DX voice terminal is designed so you can conveniently use the many features of the Lucent Technologies DEFINITY® Communications System Generic 2 as well as the features of System 85. Figure 1 and Figure 2 show two different versions of the 8434DX. • On the 8434DX voice terminal shown in Figure 1, the Shift button allows you to access two additional features. You can select a personalized ringing pattern for your voice terminal by pressing Shift and then Hold .
Softkeys Display control buttons Display Handset 10 Call appearance/ feature buttons EX MOD Menu Exit Prev Next Volume control button Expansion module jack (on back of voice terminal) 24 Call appearance/ feature buttons Transfer button Ring button Conference button Volume Test button Drop button Mute button Speaker button Ring Transfer Test Conf Mute Drop Speaker Hold ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 * O # LINE Dial pad Message light Hold button
Expansion Module jack (on back of voice terminal) The “EX MOD” jack cannot be used on voice terminals connected to a DEFINITY Generic 2 or to a System 85. Handset A handset is provided for placing and receiving calls. (The handset is also known as the receiver.) In most cases, you must lift the handset (go off-hook) or activate the speaker or speakerphone before you can use a feature. Handset jack (on back of voice terminal) This jack is for connecting a handset to your voice terminal. .
Speaker button For accessing the built-in 2-way speakerphone. Note: Your voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. Check with your system manager to see how your Speaker button is to be used. (On some 8434DX voice terminals, this can be used as a Speaker/Reset Spkr button) If your 8434DX has the Reset Spkr label under the Speaker button, you can also use the Reset Speakerphone feature.
Volume control button For adjusting the volume of the following: • The speakerphone or speaker when a call is in progress using the 2-way speakerphone or 1-way speaker • The handset receiver level while a call is in progress using the handset • The tone ringer when the speaker is off and either the handset is inactive or the tone ringer is active Note: When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off.
A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 83434DX voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/Exit feature (labeled Exit on the voice terminal) among the display features.
Call Forwarding — Busy/Don’t Answer Temporarily forwards all your calls to another extension or to the attendant if your voice terminal is busy or you do not answer your calls within a preset number of rings. Use when you want your calls to be forwarded to a telephone number of your choice. Call Forwarding — Follow Me Temporarily forwards all your calls to another extension or to an outside number, depending on your system.
Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use when you want to confer with someone in the room with you, but you do not want the other person on the call to hear your conversation. Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate your call requires immediate attention. Use when you have important or timely information for someone.
a short period of time. After the voice terminal is powered up, you can press to test the lights and the display on your voice terminal. Test Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else.
How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice terminal.
Conventions Used in The Following Procedures Feature and Feature xxxxx Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name, sometimes followed by an extension number (shown as xxxxx) or a person’s name. LWC CnLWC Cnslt AutCB Timer This rectangular box, 2 lines by 40 characters, represents the 8434DX display screen.
Using the Display, Softkeys and Display Control Buttons The following information will help you use the display, the softkeys, and the display control buttons on your 8434DX voice terminal. The softkeys are the five keys labeled with arrows ( ) located directly below the Prev , display. The four display control buttons, labeled Menu , Exit , and Next are located under the softkeys.
(the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature). To see the next set of five features, press the display control button labeled Next Prev . Press to move back a screen, press the display control button labeled Next Prev until the feature you want to use appears on the second line. or ; The following flowchart (Figure 4) shows the features on each of the three feature option screens.
Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 15 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring.
Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) Important: You can use the Reset Speakerphone feature only if the Reset Spkr label appears under the Speaker button. When you first power up the voice terminal, the following display appears. PLEASE RESET SPKR. Begin Cancel When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment.
Voice Feature Procedures Note: When placing and answering calls or using the voice features, you have the option of doing so by lifting the handset or by pressing Speaker . If your voice terminal is set for the Speakerphone feature, pressing Speaker simultaneously activates the built-in microphone so you can place and answer calls without lifting the handset. Abbreviated Dialing (AD) Note: Before you can use this feature, AD buttons must first be assigned by your system manager.
5 Dial the outside number, extension, or feature access code you want to store Note: You may also be able to use the softkeys to add special functions such as Pause, Mark, Suppress, or Wait into the programmed telephone numbers.
To program an 1 While off-hook, press Menu and then press the Abbreviated Dialing (AD) softkey below Prog button or Press Program (while off-hook) or Dial the Abbreviated Dialing Program access code __________ (while off-hook) [confirmation tone] 2 Press the selected AD xxxxx 3 Dial the outside number, extension, or feature access code you want to store Note: You may also be able to use the softkeys to add special functions such as Pause, Mark, or Wait into the telephone numbers programmed on the AD butt
3 Pick up the handset when you hear priority ring [ringback tone] • A call is automatically placed to the called extension, which receives regular ringing Note: Only one Automatic Callback call at a time can be placed, and Automatic Callback is canceled after 20 to 40 minutes if the callback call is unanswered.
Call Coverage/Consult To answer a call for a coworker for whom you are a coverage point 1 Press the call appearance button of the incoming call when ring begins or green light flashes Note: The call is not at your terminal until the green light is flashing. To leave a message telling 1 Press Coverage CallBack while connected to the call a coworker to call the [confirmation tone] original caller’s extension Note: To leave a message telling a coworker to call you, press LWC instead.
Call Forwarding — Busy/Don’t Answer To activate Call Forwarding — Busy/Don’t Answer 1 While off-hook, press Note: To find out which type of Call Forwarding Call Forward activates, contact your system manager.
Call Forwarding — Follow Me To temporarily redirect all 1 While off-hook, press Menu and then press the calls to an extension or softkey below CFrwd outside number of your or Press Call Forward (while off-hook) choice or Dial the Call Forwarding — Follow Me access Note: To find out which code __________ (while off-hook) [dial tone] type of Call Forwarding 2 Dial the extension or number where calls will be sent Call Forward activates, [confirmation tone] contact your system manager.
Call Park To park a call (for retrieval at any extension) 1 Press • Transfer [dial tone] Second party is temporarily put on hold 2 Press Menu and then press the softkey below CPark or Press Call Park or Dial the Call Park trunk group access code __________ [dial tone] 3 Dial the Call Park zone number 4 Dial an idle Answer Back channel number [confirmation tone] 5 Press Recall 6 Press Transfer [ringback tone] 7 Hang up • To retrieve a parked call from any extension Held party is transferred
Call Pickup To answer a call to a member of your pickup group when your voice terminal is idle To answer a call to your pickup group while on another call 1 While off-hook, press Call Pickup or Dial the Call Pickup access code __________ (while off-hook) • You are connected to the ringing call 1 Press • Hold Present call is put on hold 2 Press an idle call appearance 3 Press [dial tone] Call Pickup or Dial the Call Pickup access code _______ • Called voice terminal stops ringing • You are con
To drop the last party 1 Press Drop added to a conference call • You remain connected to the original party Drop To disconnect from a normal call, or to drop the last party added to a conference call ✔ 1 Press [dial tone] Drop Note: If you press Drop during a conference call, the last party you added is dropped, but you remain connected with the original party.
Hold ✔ To keep a call waiting 1 Press Hold while you answer another • Green light next to the held call flutters call, make a call, or perform some other task Note: If you put a conference call on hold, the other parties remain connected.
To dial a call to a member 1 While off-hook, press Icom Dial xxx [dial tone] of your Dial Intercom 2 Dial the group member’s 1- or 2-digit code group [ringback tone] • To answer any intercom call Intercom ring is sent 1 Pick up the handset and press • Icom You are connected to the call Note: If you are active on another call, first press Hold , then press the Icom button next to the flashing light.
Leave Word Calling (LWC) To leave a message after dialing an extension (when the call is not answered, or you hear a coverage or busy tone) 1 Press Menu and then press the softkey below LWC after you complete dialing or Press LWC any time after you complete dialing [confirmation tone] • Message light on the called voice terminal goes on (if so equipped) Note: If reorder tone is heard, the message is not stored; try again.
To cancel a Leave Word 1 While off-hook, press Menu and then press the Calling message (you softkey below CnLWC cannot cancel messages or Press Cancel LWC (while off-hook) for an AUDIX subscriber) or the Dial Leave Word Calling cancel code __________ (while off-hook) [dial tone] 2 Dial the extension • [confirmation tone] Message is deleted Note: If reorder tone is heard, message is not deleted; try again.
Priority Calling To place a priority call (3-burst ring) 1 While off-hook, press Menu and then press the softkey below PCall or Press Priority (while off-hook) or the Dial Priority Calling access code __________ (while off-hook) [dial tone] 2 Dial the extension • To change a regular call into a priority call (3-burst ring) when you hear a call waiting ringback tone [ringback tone] Wait for the called party to answer 1 Press Menu and then press the softkey below PCall or Press Priority • Called p
When you first power up the voice terminal, the following display appears. PLEASE RESET SPKR. Begin Cancel To reset the speakerphone 1 Press the softkey below Begin to reset the (when the voice terminal speakerphone is first powered up) (Press the softkey below Cancel if you do not want to reset the speakerphone at this time. However, note that the red light next to Speaker will continue to flutter.
Select Ring (and Ringer Volume) To select a personalized ringing pattern (for those 8434DX voice terminals which have a Shift button) Note: For procedures on selecting a personalized ringing pattern for those 8434DX voice terminals that have a Ring button, see the next page. 1 Press • ✔ Shift Red light next to Shift goes on steadily 2 Press Hold • Red light next to Shift winks • Current ringing pattern plays and repeats every three seconds.
To select a personalized ringing pattern (for those 8434DX voice terminals which have a Ring button) 1 While on-hook, press Ring • Red light next to Ring winks • Current ringing pattern plays and repeats every three seconds.
• The display shows: RINGER L > > > > H (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) One full ring cycle will sound to demonstrate the new volume.
Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see if you can use either of these two features. In order for the other party to hear you, you must speak through the handset. Use the following procedures if your voice terminal is set for the Speaker (listen-only) feature.
To mute the microphone associated with the handset so the other party cannot hear you 1 Press • Mute Red light next to Mute goes on and the other party cannot hear you 2 Press Mute again to resume talking to the other party through handset • To activate the speaker while using the handset To end a call (while handset is on-hook and only the speaker is active) Red light next to Mute goes off and the other party can hear you again 1 Press Speaker • Red light next to Speaker and the red light next
• The display shows: SPEAKER L > > > > H (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) Note: The Volume control does not affect an external speakerphone attached to your voice terminal. To prevent the other party from hearing you Note: If the Speakerphone feature is not active, the Mute feature turns off the microphone associated with the handset (not the speakerphone).
Test To test the lights and the display on your voice terminal ✔ 1 While on-hook or off-hook, press and hold • Test Green light next to Test goes on Note: If the green light next to Test flashes rather than goes on steadily, it means the voice terminal is not communicating with the DEFINITY switch or with System 85. In such a case, see your system manager.
Display Feature Procedures This section includes the procedures for seven display features you may use with the 8434DX voice terminal. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 15 softkey features. For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons” earlier in this guide.
Inspect To see who’s calling (if you 1 Press Inspect are already on a call) • Name and number of the caller are shown if from an extension; “OUTSIDE CALL” or other trunk source is shown if from outside 2 Press Exit to return to display for the present call To see who’s on hold while 1 Press Inspect on a call 2 Press the call appearance button of the held call • Information is shown on display screen; you remain connected to the present call 3 To return to the held call, press Exit and the call appe
To see a coworker’s messages (can be during call with the coworker) Note: You must first be designated as a systemwide message retriever by your system manager.
Timer To see elapsed time (hours, minutes, seconds) 1 Press Menu and then press the softkey below Timer or Press Timer • Elapsed time is shown 2 To stop timer and clear display, press Menu and then press the softkey below Timer again or Press Timer again • Elapsed time is displayed on the screen for about four seconds and then disappears 42
Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones • 1 ring — A call from another extension. • 2 rings — A call from outside or from the attendant. • 3 rings — A priority call from another extension, or from an Automatic Callback call you placed.
Troubleshooting Problem A feature doesn’t work as noted in this guide. Solution 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this feature is administered on your voice terminal. 4 You may have an older version of System 85 software so some features may work differently from the procedures described in this guide.
Problem The telephone doesn’t ring. Solution 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from another extension to your extension. 4 Check the line cord to make certain it is securely connected at both ends. 5 If there is still a problem, see your system manager. The lights do not go on next to the buttons. 1 Press Test to check if the voice terminal lights go on. 2 Check the line cord to make certain it is securely connected at both ends.
Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. call appearance A button used exclusively to place or receive calls.
on-hook When the handset is left on the cradle and the speakerphone is turned off. party A person who places or answers a call. personal list One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as a single-digit list item. personal list item One of the 10 available slots on an Abbreviated Dialing personal list.
System 85 The switch to which you may be connected. (Your voice terminal may be connected to the DEFINITY Communications System Generic 2 instead.) Both System 85 and DEFINITY Generic 2 are communications systems which transmit and receive voice and data signals for all communications equipment in your network. trunk A telecommunications channel between your switch and the public network. Trunks of the same kind connecting to the same end points are assigned to the same trunk group.
Contents Your 8434DX Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Voice Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Display Features and Features Used with the Softkeys . . . . . . . . . . . . . . . . . . . . . . 9 How to Use the Features . . . .
Display Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Exit (Normal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Message Retrieval . . . . . .
Blind Perf Quick Reference Lists FEATURE ACCESS CODES Feature Code ABBREVIATED DIALING Personal Feature Code CALL PARK Answer Back Group CALL PICKUP System LAST NUMBER DIALED Program LEAVE WORD CALLING AUTOMATIC CALLBACK Cancel Cancel PRIORITY CALLING CALL FORWARDING — BUSY DON’T ANSWER or CALL FORWARDING — FOLLOW ME Cancel SEND ALL CALLS Cancel
Miscellaneous Abbreviated Dialing* Item No. Personal List 1 Personal List 2 Personal List 3 Name Name Name 1 2 Description Extension Message Attendant AUDIX 3 4 5 6 7 8 9 0 * You may have as many as 3 personal lists, and each list can have either 5 or 10 items; see your system manager.
