Instruction manual

GLOSSARY
Automatic Route Selection
Automatic Route Selection provides automatic routing of outgoing calls over customer
trunk facilities with transparent access to an Inter-Exchange Carrier (IXC) based on the
Direct Distance Dialing (DDD) number. Alternate trunk groups are selected during peak
demand periods when the primary trunk groups are busy. The alternate trunk groups are
selected in decreasing order of preference for making the calls.
Automatic Route Selection Partitioning
ARS Partitioning provides for up to eight different user groups having access to their own
or shared trunk groups in ARS patterns.
Automatic Trunk
A trunk that does not require the sending or receiving of digits. The destination is
predetermined. A request for service on the trunk (called a seizure) is sufficient to route
the call. The normal destination of an automatic trunk is the system attendant group.
Automatic Restoration
A service that restores disrupted connections between access endpoints (non-signaling
trunks) and data endpoints (devices that connect the switch to data
terminal communications equipment). This restoration is achieved within seconds of a
service disruption so that critical data applicitions can remain operational.
Auxiliary Work
Auxiliary Work is an ACD agent work mode that makes the agent unavailable to receive
any ACD calls for the specified split. It is used when an agent is performing non-ACD
related activities, such as going on a break
Available Agent
An ACD agent is considered available to receive a call through an ACD split if logged in
and not on a tail, and in the Auto-In or Manual-In mode.
B
Barrier Code
A security code used with the Remote Access feature to prevent unauthorized access to
the system.
Basic Call Management System
The BCMS provides traffic reports for ACD. The reports area subset of the adjunct CMS
applications.
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