Instruction manual

GLOSSARY
Asynchronous Data Unit (ADU)
A data communications equipment (DCE)-type device that allows direct connection
between EIA-232-C equipment and the system digital switch.
Attendant
The operator of the attendant console. Individual who handles the processing of various
types of internal, incoming, and outgoing calls. May also manage and monitor some of
the system’s operations.
Attendant Console
An electronic call-handling position with pushbutton control. Used by attendants to
answer and place calls and to manage and monitor some of the system operations.
Audio Information Exchange (AUDIX)
A unit that provides voice mail service to users.
Authorization Codes
Authorization Codes have three purposes. First, certain trunk groups that receive incom-
ing calls can be administered to require authorization codes for incoming calls.
Secondly, Remote Access to PBX Services users can be required to enter an authoriza-
tion code instead of, or in addition to, a barrier code when accessing local PBX facilities.
Lastly, they can be used for rerouting ARS/AAR calls that were blocked because the
default FRL was not high enough to continue routing.
Auto-In
Auto-in is an ACD agent work mode that makes the agent available to receive calls and
allows the agent to receive a new ACD call immediately after disconnecting from the pre-
vious call.
Automatic Alternate Routing (AAR)
Used to route calls over altemate private and public network facilities in the order of
preference specified by the customer. The preference order is specified by translating a
group of trunks into a routing pattern that is used for calls to a particular network location.
AAR also provides privilege checking that allows the customer to restrict access to partic-
ular trunk groups to a limited set of users. This is done by comparing the FRL of the cal-
ling party with the FRL of the particular routing pattern entry.
Automatic Call Distribution
Termination of incoming calls to agents that have been administered into hunt groups
called splits. Calls are distributed according to the algorithm selected by the customer,
either UCD or Direct Department Calling (DDC).
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