Instruction manual

GLOSSARY

Access Code

A 1-, 2-, or 3-digit dial code used to activate or cancel a feature or access an outgoing

trunk. The star (*) and pound (#) can be used as the first digit of an access code.

Access Endpoint

Either a non-signaling channel on a DS1 interface or a non-signaling port on an Analog

Tie Trunk circuit pack that is assigned a unique extension.

Access Tie Trunks

Tie trunks used to handle normal ETN calls between main and tandem switches.

ACD split

An ACD split is a UCD/DDC hunt group in a system where ACD has been optioned by

the customer and the hunt group has been administered as used for ACD. ACD Splits

are capable of being measured (data conceming the split and its members’ status will be

sent to the CMS).

Adjunct

Any processor connected to the switch and capable of controlling certain functionalities.

Adjunct-Controlled Split

An ACD split that is administered to be under adjunct control. Login to such a split is

under adjunct control. When an ACD agent is logged into an adjunct-controlled split, the

ACD agent’s voice set is locked.

Administer

To access and change the parameters associated with the services or features of the

system.

Administered Connection

An end-to-end connection between two access endpoints or two data modules that is

automatically established whenever the system is restarted or the administered connec-

tion is administered and the administered connection is due to be active.

Agent

An agent is a member of a hunt group. The term “ACD agent” is used to specify that the

hunt group in question is an ACD split.

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