Instruction manual

CHAPTER 9. REFERENCES
DEFINITY® Communication System Generic 3 Call Vectoring Guide
535-230-520
Discusses how to write, use, and troubleshoot vectors, which are command sequences that pro-
cess telephone calls in an Automatic Call Distribution (ACD) environment. The guide is organ-
ized into two parts: a step-by-step tutorial that illustrates how to write and implement a basic vec -
tor; and a reference with detailed descriptions of the Call Vectoring features, vector management,
vector administration, adjunct muting, troubleshooting, and interactions with management infor-
mation systems (including the Call Management System).
DEFINITY® Communications System CallVisor™ ASAI
555-230-220
Technical Reference
For applications designers to use in building and programming custom applications and features
using the Adjunct/Switch Application Interface.
DEFINITY® Communications System Callvisor™ ASAI
555-230-221
Protocol Reference
Describes the layer 3 protocol by providing an understanding of the ISDN messages, Facility
Information Elements, and Information Elements. It is designed for the library or driver program-
mer of an adjunct computer to use in creating the library of commands used by the applications
programmer.
DEFINITY® Communications System Generic 3 Management
555-229-201
Applications—Station Provisioning
Includes procedures for setting up the PC, loading Generic 3 Management Applications software,
and step-by-step bulk station adtministmtion procedures. It provides details on creating models
and station detail record; auditing the data residing on the PC; and generating merged data from
the PC to a System 75 R1V3, Generic 1, or Generic 3 System.
DEFINITY® Communications System Generic 3 Management
555-229-202
Applications—Operations
Includes initial PC setup procedures as well as detailed steps for the management of switch data
for ongoing administration. Data management procedures include gathering switch data for cus-
tom reports or for exporting to other systems, making global changes, and preprocessing switch
transactions.
DEFINITY® Communications System and System 75 and System 85—
555-104-503
Traffic Tables
A compilation of the traffic tables and procedures used by traffic engineers and administrators to
size trunk groups, ACD groups, and systems.
9-4