Instruction manual
CHAPTER 9. REFERENCES
DEFINITY® Communications System Voice Terminal DocuMaster Kit
555-230-750
A multi-element kit for end users to provide them with the information they need to use their voice
terminals. The kit includes:
●
A “how-to-use” booklet with procedural instructions plus sample applications
●
PC Phone Facts, an enhanced version of the Feature Facts programs available for other
phone systems. This is a PC-based program compatible with MS-DOS® personal com-
puters. It contains descriptions of all end-user features, operations of all features by type
of terminal, and a file for customizing feature access codes.
●
Selected sample copies of traditional voice terminal user guides
●
A list of all available user guides, plus ordering information, for Generic 1 and Generic 3
●
A camera-ready Quick Reference Card the customer can have reproduced which briefly
outlines operation of the Hold, Conference, Transfer and Drop features
●
Line drawings of currently available terminals which the customer can reproduce
●
A registration card the customer can send to the Customer Information Center to receive
future program updates.
DEFINITY® Communications System Generic 1 and Generic 3—
555-230-722
Automatic Call Distribution—Agent Instructions
Provides information for use by agents after training is completed. The various ACD features are
described and the procedures for using them are provided in this document.
DEFINITY® Communications System Generic 1 and Generic 3—
555-230-724
Automatic Call Distribution—Supervisor Instructions
Provides information for use by supervisors after training is completed. The various ACD
features are described and the procedures for using them are provided in this document.
DEFINITY® Communications System Generic 1 and Generic 3—
555-230-723
User’s Guide-Hospitality Operations
Contains procedures for using the Hospitality Services of DEFINITY Generic 1 and Generic 3i.
These services include a group of system-based features that support the lodging and health
industries.
DEFINITY® Communications System Generic 1 and Generic 3—
555-230-104
Installation and Test
Provides the information necessary to perform the tasks of installng and testing the system’s
common equipment. Includes a description of the necessary tools and equipment.
DEFINITY® Communications System Generic 1 and Generic 3i—
555-204-105
Maintenance
Provides the information necessary for monitoring, testing, and maintaining DEFINITY Generic 1
and Generic 3i. It is intended to cover many of the faults and troubles that can occur in the sys-
tem.
DEFINITY® Communications System Generic 3r—Maintenance
555-230-105
Provides the information necessary for monitoring, testing, and maintaining DEFINITY Generic
3r. It is intended to cover many of the faults and troubles that can occur in the system.
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