Instruction manual

CHAPTER 5. ADMINISTRATIVE TASKS-VOICE TERMINAL

How to Administer Voice Terminals Without Hardware

Administration Without Hardware (AWOH) provides the ability to administer station forms without

specifying a port location. Stations administered as such will not cause alarm or errors to be

generated when the station is translated but not yet installed. These station types are referred to

as “phantom” stations. The AWOH feature supports the following applications:

●

Ability to administer station forms without specifying a port location

●

Ability to provide call coverage (induding AUDIX coverage), by use of phantom exten-

sions, for users who do not have stations physically boated on the switch

●

Ability to use phantom extensions for Automatic Call Distribution (ACD) Dialed Number

Identification Service (DNIS). This application allows a phantom extension to be admin-

istered on the switch for each call type that needs to be identified to ACD agents. The

phantom extension is either use “Call Forwarded’ (via an attendant console) to an ACD

split, or its coverage path is defined to include the ACD split. The

Name

field that is

administered for the phantom extension will identify to the ACD agent which service the

caller is attempting to reach, allowing the agent to properly address the caller.

●

Ability to store station templates that can later be used with the

duplicate station

com-

mand when implementing many station forms of the same type in the system.

The primary use of the Administration Without Hardware feature is to streamline system initializa-

tion, major additions, and rearrangements/changes by allowing voice terminal translations to be

entered before the actual ports are assigned. Port assignments can be done at a later time, as

required.

The use of this feature is limited to analog, Digital Communications (DCP) (7400D series of termi-

nals), and hybrid terminal types.

Administration Without Hardware is administered on a per voice terminal basis by the System

Manager. Normal station administration is required, with the exception of entering an

in the

Port

field to indicate that there is no hardware associated with the station.

Note: This feature is not supported on ISDN-BRI stations or ISDN-BRI data modules.

Appropriate instructions are provided in each of the voice terminal administration instructions

located in the Implementation manual for your system.

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