Instruction manual

GLOSSARY
Vectoring (Basic)
Allows the customer to specify the treatment of calls coming into the switch based upon
the dialed number. Vectoring (Basic) allows incoming calls to be placed in a queue for a
hunt group or split and may specify the delay treatment given to the caller.
Vectoring (Prompting)
Allows a call vector to collect digits from a user and use that information in routing the
call.
Voice Terminal
A single-line or multi-appearance voice terminal (telephone).
W
Wide Area Telecommunications Service (WATS)
A service that allows calls to a certain area or areas for a flat-rate charge based on
expected usage.
Wink-Start Tie Trunk
After establishing a connection with a distant switching system for an outgoing call, the
system waits for a momentary signal (wink) before setting the digits of the called
number. Similarly, on an incoming call, the system sends the wink signal when ready to
receive digits.
Write Operation
The process of putting information onto a storage medium such as magnetic tape.
Z
Zip Tone
Single burst tone is provided with auto-answering operation when an agent answers an
ACD call.
G-28