Instruction manual

GLOSSARY
Stroke Counts
Method used by ACD agents to record up to nine customer-defined events on a per call
basis when the CMS is active.
Suffix
A suffix is an alphabetic character (for example, A, B, or C) that is sometimes appended
to a circuit pack code (TN number). It indicates additional feature functionality of a partic-
ular circuit pack.
Switchhook
The button(s) on a voice terminal located under the receiver.
Switch Processing Elemont (SPE)
The complex of circuit packs that provide high level processing functions within the
switch.
Synchronous Data Transmission
A scheme for sending and receiving data, where data elements may occur only at regular
specified times. Sending and receiving devices must operate in step with each other.
System Manager
A person responsible for specifying and administering features and services for the sys-
tem.
System Reload
A process that allows stored data to be written from a tape into the system memory
(normally after a power outage).
T
Tandem Switch
A switch within an ETN that provides the logic to determine the best route for a network
call, possibly modifies the digits outpulsed, and allows or denies certain calls to certain
users.
Tandem Through
The switched connection of an incoming trunk to an outgoing trunk without human inter-
vention.
G-25