Instruction manual
GLOSSARY
Manual-In
Manual-In is an ACD agent work mode that makes the agent available to receive calls
and automatically puts the agent into After Call Work mode after disconnecting from an
ACD call.
Manual Terminating Line Service
A called party that has manual terminating line service is only allowed to receive calls ori-
ginated or extended by an attendant. Termination of all other calls is denied.
Message Center
An answering service for calls that might otherwise go unanswered; an agent accepts
and stores messages for later retrieval.
Message Center Agent
A member of the Message Center Hunt Group who takes and
voice terminal users.
Miscellaneous Station Restriction
A calling party can be disallowed access to preselected groups
retrieves messages for
of terminals. The term
miscellaneous
refers to this grouping of terminals. Any or all terminals can be in a given
miscellaneous station restriction group. This restriction is controlled by the CORs
assigned to the calling party and to the terminal being accessed.
All terminals in a given
miscellaneous station restriction group must be assigned the same COR. A calling party
is restricted by its COR which denies permission to call the terminal’s COR. Restricted
calls are routed to intercept.
Miscellaneous Trunk Restriction
A calling party can be disallowed access to preselected groups of trunk groups. The
term miscellaneous refers to this preselected grouping of trunk groups. Any or all trunk
groups can be in a given miscellaneous trunk restriction group. This restriction is con-
trolled by the CORs assigned to the calling party and to the trunk group being accessed.
All trunk groups in a given miscellaneous trunk restriction group must be assigned the
same COR. A calling party is restricted by its COR which denies permission to call the
trunk group’s COR. Restricted calls are routed to intercept.
Modular Processor Data Module (MPDM)
See Processor Data Module.
Modular Trunk Data Module (MTDM)
See Trunk Data Module.
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